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Operation Program Specialist 1 job

PRA Health SciencesBlue Bell, PA
PRA Health Sciences jobs

Company

Salary

Skills

Benefits

Company Description

The story of PRA Health Sciences would naturally talk about how we’ve become one of the world’s largest CROs. It would talk about our innovation and growth and would speak to our operational efficiencies and transparency. It would highlight our expertise and customization. And it would touch on the incredible differences we’ve made, over our more than 30 years, in helping to bring to market everything from niche treatments and therapies to blockbuster drugs. More than anything else, our story would be about people. Not only our over 15,000 employees operating in more than 85 countries, though they’d certainly be a big part of it, but also the people that inspire them. The heroes of any PRA Health Sciences story are the clients we serve and the people whose lives we help improve, all over the world. And our story has only just begun.

Job Description

Overview

Operations Program Specialist

Tracking and Metrics

  • Assist in the creation of and maintenance of project management, program management and or functional operational management templates, documents, tracking tools and databases
  • Run reports from PRAHS or client systems as needed to compile , provide first level review, and monitor performance metrics
  • Support collection and monitoring of project and/or program performance utilizing metrics data
  • Support collection and presentation of information for routine project and/or program review, functional operational review and quarterly executive review
  • Support the collection and maintenance of resource workload projections for overall project /program
  • Run utilization reports
  • Assist with collection and reporting of all project/program level metrics and KPIs, for example: turnover, recruitment, and training metrics
  • Track team members start and stop dates, LOAs, and changes in titles
  • Complete project/program level documentation for new hires and ends
  • Maintain personnel contact list and distribute to appropriate team members
  • Track various project and program related activities and documents such as project team calendars, monitoring frequency, utilization and others. Periodically distribute tracking documents to predetermined contacts
  • QC finance fee schedules or invoices to ensure accuracy from an operational perspective, including: headcount, function titles and assigned bill rates.
  • QC new hire ERFs for accuracy and follow up on errors. Update ERFs as necessary.

Project / Program Support

  • Assist with administrative tasks as assigned by the manager
  • Support set up and maintenance of SharePoint sites as needed
  • Develop, complete, maintain and distribute PTO calendars per client requirements
  • Synchronize management’s PRA and Sponsor calendars
  • Schedule meetings, set up teleconference arrangements, invite attendees, create agendas, attend meetings and
  • produce meeting minutes
  • Assist in preparation of regional meetings and events
  • Assist with the production of newsletters
  • Maintain required program/project documentation
  • Update program/project documentation as requested, including but not limited to: Relationship Management Plan,
  • Communication Plan, Rules of Engagement, and Escalation Plan as requested
  • Provide administrative support to Regional CRAs such as sending out study related documents and site
  • correspondence
  • Assist with the coordination of program trainings and ensure proper documentation is submitted to both sponsor
  • and PRA Training Departments

Personnel Support

  • Assist with administrative tasks as assigned by the manager
  • Develop customized tracking and approval procedures for both expense reports and timesheets of staff tailored to
  • individual clients’ requirements
  • Track employees’ PTO requests
  • Review missing timesheet report on an ongoing basis and take corrective action if employees appear on the report
  • Review training reports to ensure staff complete all training requirements
  • Perform training on timesheet and expense reporting as necessary for new hires
  • Ensure new field staff complete mandatory Sponsor and PRA GCP training within the required timeframe and
  • track receipt of the certificate of program completion, as applicable
  • Assist with the on-boarding process, including processing of project/ program specific paperwork, coordination of
  • activities, and hand-offs to others within the department
  • Assist PRA Recruiters as required with the organization of candidate interview schedules (for PRA and Sponsor)
  • Organize travel needs of team as requested

In addition to the above listed:

  • Support new business initiatives with provision of metrics and compiled data
  • Assist CRAs and CRA Manager(s) by acting as a back-up for receiving and triaging calls from investigator sites,
  • CPLs, Medical Monitor, third party vendors and any other appropriate members of project team
  • Perform training on timesheet and expense reporting as necessary for new hires
  • Be able to understand and analyze data for accuracy and logic

Qualifications:

  • 4 yr. degree (preferred) or Associates Degree w/strong relevant experience
  • 3 years’ experience in clinical research in a similar position
  • Must have Pharma and/or CRO experience
  • Some Data Management experience/knowledge desired
  • Proven ability to use MS Office suite or applications including Word, Excel, and PowerPoint.
  • Ability to create complex Excel workbooks and utilize pivot tables and macros.
  • Ability to create slide decks using Smart Art and other graphics.
  • Ability to be productive and handle multiple tasks to meet deadlines in a dynamic environment.
  • Ability to drive tasks forward, create and track deliverables and spreadsheets, create and present slides, and lead meetings. 
  • This role will be partially client-facing, so will require solid communication skills and ideally will fit someone who is adaptable and flexible.
  • We need a strong , “go getter”, who likes to seek out solutions and interface with the many groups within Biometrics.
  • To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

PRA is an EEO/AA employer and is committed to providing opportunities to minorities, women, veterans, and individuals with disabilities.

Estimated annual salary
$54,520
average
Minimum
$40,402
Maximum
$75,065

TASKS

  • Monitor the facility to ensure that it remains safe, secure, and well-maintained.
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
  • Set goals and deadlines for the department.
  • Acquire, distribute and store supplies.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Vacation & Paid Time Off

PRA Health Sciences

Type

Company - Public

Size

10000+

Revenue

$100M to $500M

Location

Raleigh, NC,

Industry

Pharmaceutical/Bio-tech

Founded

1976

CEO

Colin Shannon

Job Filters

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OverviewWho are we? We Are PRA.We are 17,000+ employees strong, operating in more than 90 countries. We are committed to saving lives and we are constantly striving to be the best at what we do. Our impact is real and we see it every single day. We are...Read more
Clinical Research Associate-Oncology West CoastPRA Health SciencesLos Angeles, CA
OverviewWho are we? We Are PRA.We are 17,000+ employees strong, operating in more than 90 countries. We are committed to saving lives and we are constantly striving to be the best at what we do. Our impact is real and we see it every single day. We are...Read more
Overview National Account Director - WEST Either Midwest (prefer Chicago area) or PHX areaSymphony Health Solutions is a leading provider of high-value data, analytics, technology solutions and actionable insights for healthcare and life sciences...Read more
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Overview Web Software Engineer – .NET / C#/ React webDo you want to watch clinical development change, or do you want to be the one to shape it?Because we’re hoping you’re here for the latter.Who are we? We Are PRA.We are 16,000+ employees strong...Read more
Clinical Trial Manager - San Diego, CAPRA Health SciencesSan Diego, CA
Overview Do you want to watch clinical development change, or do you want to be the one to shape it? Because we’re hoping you’re here for the latter. Who are we? We Are PRA.We are 17,000+ employees strong, operating in more than 90 countries. We are...Read more

Closed Job Filters

Clinical Data Manager - Remote/TelecommutePRA Health SciencesUnion County, NJ
Clinical Data Manager Who we are: Over 470 PRA Biometrics resources currently in FTE Programs across 12 global clients 88% global team retention in 2018 (well above industry standard) ResourcesRead more
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Responsibilities The Clinical Team Manager (CTM) is accountable for achieving successful delivery of clinical activities at the project level by meeting internal and external contractually agreedRead more
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Overview At Symphony Health Solutions we pride ourselves on being Collaborative and customer centric. We do this by focusing on five key values: Love the Customer by consistently exceedingRead more
Senior Lead Data ManagerPRA Health SciencesLenexa, KS
Overview Do you want to watch clinical development change, or do you want to be the one to shape it? Because we’re hoping you’re here for the latter. Who are we? We Are PRA. We are 1 6 ,000+ employeesRead more
Operation Program Specialist 1PRA Health SciencesBlue Bell, PA
Overview Operations Program Specialist Tracking and Metrics Assist in the creation of and maintenance of project management, program management and or functional operational management templates,Read more
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