Operations Agent job

Southwest AirlinesLos Angeles, CA
Southwest Airlines jobs
250
Operations Agent
Jobs
220
Jobs in
Los Angeles, CA
29
Jobs at
Southwest Airlines

Company

Salary

Skills

Company Description

Southwest Airlines Co. (NYSE: LUV) is a major U.S. airline, the world's largest low-cost carrier, headquartered in Dallas, Texas. The airline was established in 1967 by Herb Kelleher as Air Southwest and then adopted its current name, Southwest Airlines, in 1971 when it began operating as an intrastate airline wholly within the state of Texas. The airline has more than 53,000 employees as of October 2016 and operates more than 3,900 departures a day during peak travel season.

Job Description

Responsibilities:

What does an Operations Agent do for Southwest Airlines?

***Southwest Airlines will consider your interest for San Jose Operations Agent position if you are currently a resident of California or can provide established residency in the state of California***

***If you are not selected for this job posting, you will not be eligible to reapply for this position in San Jose for 12 months from the day of interview***

An Operations Agent provides legendary Customer Service by assuring weight and balance of aircraft, efficient boarding of aircraft and coordinating Ramp, Operations, Provisioning and aircraft servicing to accomplish on-time performance.
What are some of the daily duties of an Operations Agent at Southwest Airlines?
(You duties may vary depending on the size of your work location.) Prepares dispatch release forms and collects weather reports from OTIS for the Crew; Arranges for fueling of aircraft as required; Prepares weight and balance forms; Advises Dispatch, FLIFO and Stations of flight departures / arrivals; Closes out flights; files and maintains accurate flight papers; Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning; Operates boarding bridge, coordinates boarding and deplaning Customers; Works with Gate Agents in expediting the check in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts; Handles Station AMS and radio communications traffic; Prepares dispatch release forms and collects weather reports from informational system for Crewmembers and keeps all Station Teammembers apprised of flight and weather information; Responsible for ground security and assuring operations follow security procedures; Must be able to communicate information and instructions verbally or via radio equipment; May perform the duties of a Freight Agent;

Qualifications

What are the minimum requirements to be an Operations Agent at Southwest Airlines?
High School diploma, GED or equivalent; Must be at least 18 years of age; Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986; Must possess a valid state motor vehicle operator's license; May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights.

To work at the airport, you must be able to obtain a Secured Identification Display Area (SIDA) badge. You will be required to meet all local airport requirements. For the security access, job seekers must have no conviction, guilty plea, or judgment not guilty by reason of insanity in the last 10 years for any of the following disqualifying criminal offenses, as determined by the federal Transportation Security Administration:
1 Forgery of certificates, false marking of aircraft, and other aircraft registration violations 2 Interference with air navigation 3 Improper transportation of a hazardous material 4 Aircraft piracy 5 Interference with flightcrew members or flight attendants 6 Commission of certain crimes aboard aircraft in flight 7 Carrying a weapon or explosive aboard an aircraft 8 Conveying false information and threats 9 Aircraft piracy outside the special aircraft jurisdiction of the United States 10 Lighting violations involving transporting controlled substances 11 Unlawful entry into an aircraft or airport area that serves air carriers or foreign air carriers contrary to established security requirements 12 Destruction of an aircraft or aircraft facility 13 Murder 14 Assault with intent to murder 15 Espionage 16 Sedition 17 Kidnapping or hostage taking 18 Treason 19 Rape or aggravated sexual abuse 20 Unlawful possession, use, sale, distribution, or manufacture of an explosive or weapon 21 Extortion 22 Armed robbery or felony unarmed robbery 23 Distribution of, or intent to distribute, a controlled substance 24 Felony arson 25 A felony involving a threat 26 A felony involving: Willful destruction of property; importation or manufacture of a controlled substance; burglary; theft; dishonesty, fraud, or misrepresentation; possession or distribution of stolen property; aggravated assault; bribery; or illegal possession of a controlled substance punishable by a maximum term of imprisonment of more than 1 year, or any other crime classified as a felony that the Administrator determines indicates a propensity for placing contraband aboard an aircraft in return for money 27 Violence at international airports 28 Conspiracy or attempt to commit any of the aforementioned criminal acts listed above

What are the Physical Requirements of an Operations Agent?
Must be able to lift and move items of 70 pounds and/or more; Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods; Must be able to carry items up and down stairs from aircraft to ramp area; May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes; Must maintain the ability to wear prescribed uniforms;
What else do I need to know about being an Operations Agent for Southwest Airlines?
College coursework or degree would be an asset; Two years of airline/military related work experience in ramp/operations/provisioning functions preferred; Must comply with DOT drug and alcohol testing program; Must be aware of hazardous situations and be able to handle emergencies as needed; Able to work under pressure and handle many functions at once with many different offices and/or groups of people; Must work under tight time constraints to accomplish quick turns of aircraft; You will need to be available to work a variety of shifts, including nights, weekends and holidays and overtime; Ability to type and/or use a computer keyboard; Must successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary period; This is a union position covered by the Transport Workers Union (TWU).

Southwest Airlines is an Equal Opportunity Employer.

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This job was posted on Mon Feb 19 2018 and expired on Sat Mar 24 2018.
Estimated annual salary
$41,799
average
Minimum
$31,486
Maximum
$46,234

TASKS

  • Advise clients on transportation and payment methods.
  • Track delivery progress of shipments.
  • Notify consignees, passengers, or customers of freight or baggage arrival and arrange for delivery.
  • Determine method of shipment and prepare bills of lading, invoices, and other shipping documents.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Southwest Airlines

Description

Southwest Airlines Co. (NYSE: LUV) is a major U.S. airline, the world's largest low-cost carrier, headquartered in Dallas, Texas. The airline was established in 1967 by Herb Kelleher as Air Southwest and then adopted its current name, Southwest Airlines, in 1971 when it began operating as an intrastate airline wholly within the state of Texas. The airline has more than 53,000 employees as of October 2016 and operates more than 3,900 departures a day during peak travel season.

Type

Company - Public (LUV)

Size

10000+ employees

Revenue

Over $10B

Location

Dallas, TX

Industry

Travel & Tourism

Founded

1967

CEO

Gary C. Kelly

Job Filters

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