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Operations Associate job

Public Consulting Group jobs

Company

Salary

Skills

Company Description

Public Consulting Group (PCG) is a sector management consulting and operations improvement firm. The Boston-based company partners with health, education, and human services agencies. Their goal is to help public sector organizations enhance their performance. Having a deep understanding of the challenges its clients face is a priority to PCG. The firm shares a commitment to its clients and staff as well. As diversity and inclusion are at the heart of its culture, PCG values different viewpoints. PCG seeks talented, results-oriented candidates with the determination and the ability to thrive. If you think it’s you and you’re eager to be part of a team-oriented environment, they welcome your job application. Whether you are a recent college graduate or a seasoned professional, they will offer you a benefits package to support your wellbeing and individual growth.

Job Description

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Health practice offers in-depth programmatic knowledge and regulatory expertise to help state and municipal health agencies respond to regulatory change, improve access to health care, maximize program revenue, improve business processes, and achieve regulatory compliance. Using industry best practices, PCG’s Health team helps organizations deliver quality services with constrained resources to promote improved client outcomes. To learn more, visit http://www.publicconsultinggroup.com/health/.

Duties & Responsibilities

  • Populates management reports and dashboards.
  • Compiles data and prepare reports for weekly disbursement to management.
  • Creates and maintains ad hoc reporting as assigned.
  • Develops schedules to meet deliverable deadlines for all assignments.
  • Records and maintains staffing data.
  • Maintains and updates relevant information of all agents, including extensions, schedules, programs, etc.
  • Prepares performance/production stack rankings of staff based on specific key performance indicators.
  • Creates tools on an ad hoc basis that provide insight into agent productivity as assigned.
  • Collaborates with management on means of improving efficiency.
  • Conducts research and data validation.
  • Outreach to suppliers, providers, provider networks, and provider offices.
  • Creating, maintaining, and entering information into databases.

Required Skills:

  • Excellent accuracy and attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment with multiple deadlines.
  • Excellent written and oral communication skills.
  • Process improvement oriented.
  • Excellent spreadsheet skills.
  • Strong Microsoft Office applications skills (preferably with Excel, Word, PowerPoint and Access).

Education/Experience:

  •  High School Diploma or equivalent required: Bachelor's Degree preferred
  • 1-2 years' experience in  a healthcare customer service field with electonic medical records experience

#LI-SG1
 

Estimated annual salary
$32,012
average
Minimum
$23,584
Maximum
$68,644

TASKS

  • Correspond with customers and confer with coworkers to answer inquiries, discuss market fluctuations, or resolve account problems.
  • Document security transactions, such as purchases, sales, conversions, redemptions, or payments, using computers, accounting ledgers, or certificate records.
  • File, type, or operate standard office machines.
  • Perform clerical tasks, such as answering phones or distributing mail.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Public Consulting Group

Type

Company - Private

Size

Large

Revenue

$100M to $500M

Location

90 State St # 700Albany, NY, 12207and others

Founded

1986

CEO

William S Mosakowski

Job Filters

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Business Analyst - Health & Human ServicesPublic Consulting GroupJackson, MS
Business Analyst - Health & Human Services Job Locations US-MS-Jackson | US-OK-Oklahoma City | US | US-TX-Austin | US-GA-Atlanta | US-TN-Nashville | US-LA-Baton Rouge Posted Date 1 week ago(4/26/2022 7:01 PM) Overview About Public Consulting Group...Read more
Business Data AssociatePublic Consulting GroupBoston, MA
Business Data Associate Job Locations US Posted Date 8 hours ago(5/19/2022 3:33 PM) Overview Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their...Read more
Junior Software DeveloperPublic Consulting GroupSacramento, CA
Junior Software Developer Job Locations US-CA-Sacramento Posted Date 3 weeks ago(4/15/2022 11:39 AM) Overview About Public Consulting Group Responsibilities The responsibilities of the position require the selected candidate to be an active and value add...Read more
IT Business Systems Analyst - Public SectorPublic Consulting GroupPhoenix, AZ
IT Business Systems Analyst - Public Sector Job Locations US-AZ-Phoenix | US-NM-Albuquerque | US-UT-Salt Lake City Posted Date 1 week ago(4/28/2022 3:38 PM) Overview About Public Consulting Group Responsibilities • Serve as business analyst and subject...Read more
IT Business Analyst - Public Sector IT ProjectsPublic Consulting GroupAlbuquerque, NM
IT Business Analyst - Public Sector IT Projects Job Locations US-CA-Sacramento | US-UT-Salt Lake City | US-OR-Portland | US-NM-Albuquerque | US Posted Date 3 weeks ago(4/12/2022 3:14 PM) Overview About Public Consulting Group Responsibilities The business...Read more

Closed Job Filters

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PPL Finance InternPublic Consulting GroupMassachusetts, MA
Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self”Read more
RN Case ManagerPublic Consulting GroupNot Specified, OR
About Public Consulting Group Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and humanRead more
Resource ConsultantPublic Consulting GroupElkins, AR
About Public Partnerships LLC Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homesRead more
Customer Service CoordinatorPublic Consulting GroupPhoenix, AZ
Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self”Read more
Senior Business Analyst - IT ProjectsPublic Consulting GroupBoston, MA
Overview About Public Consulting Group Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, andRead more
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