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Operations Lead / Project Manager job

SidmansColumbia, SC

Company

Salary

Job Description

#### Required In-Person interview ####

Job Description:

The Operations Lead will be a member of a Project Management Office (PMO) supporting the analysis and transition of components of the State s Medicaid program from a legacy system to a modular enterprise. The Operations Lead will work directly with contracted vendors, business users and the client to ensure that the clients business needs are met by providing project and team support. The Operations Lead will be responsible for implementing and managing operations management functions as part of a large multi-vendor healthcare IT project, including Service Management, Service Level Management, Application Management, Change Management, Events Management, Release Management and Disaster Recovery/Business Continuity. The Operations Lead will work with team members, vendors, and client users to establish, document, and communicate operations management processes and procedures.

 

Additional duties include:

Managing service operations strategy according to established processes.

Managing and enhancing service operations processes.

Leveraging the current documentation repository for project and Operations and Maintenance (O&M) documentation.

Maintaining and enhancing enterprise operational process documentation and be accountable for effective execution.

Executing operations management processes and policies for issues related to the enterprise system and modular solutions implemented by vendors.

Reviewing and recommending updates to client management policies, procedures, tools, and standards to align with the new multi-vendor environment.

Developing an enterprise system knowledge base using incident and problem information.

Coordinating system incident management reporting, tracking, prioritization, escalation, and resolution activities with program and end-user community.

Employee is expected to undertake any additional duties as they are assigned by their Manager

 

Mandatory Qualifications:

Bachelor's degree

Minimum 3 years experience related to the successful implementation and delivery of operational processes

Minimum 3 years experience in Healthcare

Proficient with Microsoft Office applications, including Word, Excel, Power Point, Visio, SharePoint and other desktop tools

 

Requested Qualifications:

Information Technology Infrastructure Library (ITIL) or Information Technology Service Management (ITSM) Certification

Project Management Professional (PMP) Certification

 

 

Thanks & Regards, Ram Geddam

Principal Consultant

 

3333 Warrenville Rd, Ste # 200 Lisle, IL 60532

Phone: 630-381-8283
Email: ram@sidmans.com

Web:

- provided by Dice
Estimated annual salary
$63,340
average
Minimum
$43,348
Maximum
$72,168

Sidmans

Size

Small

Revenue

$1M to $5M

Location

Multiple locations

Industry

Engineering/Architecture
Computer/Internet

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