Expired job

Just missed a job?

Sign up and never miss an opportunity again!

Operations Manager, Hotel Services- Andaz Maui job

PSAVWailea, HI
PSAV jobs

Company

Skills

Company Description

Since 1937, PSAV has been connecting and inspiring people around the globe with impactful meeting and event experiences. Working closely with our customers, our talented professionals deliver strategic planning, creative production, advanced technology and staging services to make dynamic and impactful meetings and events of all sizes – always with an unwavering focus on you. Our experienced professionals are passionate about successful events, and take the time to learn about you and your goals. That close working relationship, along with our vast resources and ready-for-anything approach, gives you the peace of mind that PSAV can help create a unique event tailored to realize your vision and achieve your goals. We’ve earned a reputation for providing reliable, world-class service. It’s earned us the privilege of supporting more than 1,000 meeting planners and event organizers each day. We’re proud of our long-term relationships and position as the trusted, on-site provider of choice at more than 1,500 leading hotels, resorts, convention centers and sports/entertainment venues around the world. Our global footprint in the United States, Canada, the Caribbean, Mexico, Europe and the Middle East, along with our 40+ production branches, allows us to produce inspiring events anywhere you want to be.

Job Description

Description

Operations Manager

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.

Operations Management

  • Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.

  • Provides direct supervision of team members including scheduling and time keeping.

  • Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges.

  • Ensures that daily equipment sheets are updated and properly completed.

  • Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.

  • Attends BEO, Pre-Cons, and pre-production meetings as needed.

  • Delegates tasks as appropriate.

Customer Service

  • Reviews quotes and provides recommendations for cost efficiencies in accordance with the companys standard operating procedures.

  • Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite upselling.

  • Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring PSAV properties and all vendors. Mentors Technicians to also provide this superior level of customer service.

  • Meets with guests onsite to ensure that their needs are met and the equipment setup is working properly.

  • Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.

People Development & Training

  • Promotes and reinforces a positive working environment centered on PSAV core values.

  • Hire, develop, lead and motivate a talented team of technicians and operational support staff.

  • Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field.

  • Manage human resource related issues including performance management, salary administration and training and development.

  • Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained.

  • Registers and recommends team members for additional training opportunities as needed.

Job Requirements

  • High School Diploma is required. Bachelors degree is preferred.

  • 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience OR completion of PSAVs Accelerations Development Operations Program (ADOP).

  • Experience leading workflow and team members.

  • Working knowledge of audio visual equipment in a live show environment

  • Proficiency with the use of computer hardware

  • Proficiency with computer software and programs, including the Internet and Microsoft Office

  • Effective leadership abilities and customer satisfaction focus.

Job Competencies

  • Communication

  • Exceeding Customer Expectations

  • People Development

  • Building Teamwork

  • Building Organizational Commitment

  • Concern for Quality

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.

Qualifications

Education

Required

  • High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

TASKS

  • Review processing schedules or production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints.
  • Direct or coordinate production, processing, distribution, or marketing activities of industrial organizations.
  • Develop or implement production tracking or quality control systems, analyzing production, quality control, maintenance, or other operational reports to detect production problems.
  • Review operations and confer with technical or administrative staff to resolve production or processing problems.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

PSAV

Type

Company - Private

Size

5001-10000

Revenue

$500M to $1B

Location

Multiple locations

Industry

Marketing/Advertising/PR

Founded

1937

CEO

Mike McIlwain

Job Filters

Director, Event TechnologyPSAVScottsdale, AZ
The Director, Event Technology II (DET II) is responsible for leading a successful sales and operations team to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while...Read more
Directs the operations team on daily equipment setups and strikes. Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately. Mentors and supervises operational staff to provide outstanding...Read more
The Associate Creative Director, Motion Design and Post Production is responsible for leading and inspiring a team of Creative Content artists. Overseeing multiple projects through ideation to execution, and developing creative strategies to address a...Read more
Position Overview The Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure...Read more
The Sales Director manages an effective sales team responsible for guiding customers through event experiences, providing solutions that meet their goals and objectives to result in a compelling event experience. Creates and implements effective strategies...Read more

Closed Job Filters

Description Position Overview The Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in aRead more
Description The Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling eventRead more
We create events that inspire and careers that shine. Operations Manager - Hyatt Regency Portland Apply Apply Later Job ID OPERA06578 Date posted 01/07/2020 Location Portland , OR Position TypeRead more
Description Position Overview Responsible for performing rigging activities in a Hospitality or convention center environment while upholding safety and quality standards per all trade, PSAV/propertyRead more
Key Job Responsibilities Equipment Operation Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technicalRead more
Similar jobs in the area
Circle K is a great place to work! Here is why: We know that you can work anywhere. However, working at Circle K is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are...Read more
instamatch
Shipping SupervisorSpark TalentClearwater, FL
Spark Talent helps connect great talent with great companies. Based on your resume and your skills, we'd enjoy connecting with you to discuss a few open job opportunities with several of our clients in your area that may be a fit for you.
MATCH ME
Description: The Work-at-Home Supervisor is responsible for organizing and directing the daily activities of a tech support call center operation. They will build, manage, and coach teams of Tech Experts who are able to provide exceptional customer service...Read more
instamatch
Let's talk! Edwards Place of Employment specializes in professional positions in Manufacturing, Engineering, Management, Human Resources, IT, and Sales as well as Technical and Skilled Trades positions.
MATCH ME
The reasons to work at MultiCare are as unique as the people who do. Join us for the professional challenges you seek. In the settings you prefer. With schedules that fit your life. Learn more at www.multicarejobs.org Position Summary: The RN Infusion...Read more
Store ManagerPLS Financial Services, Inc.Dorchester, MA
PLS®: People. Location. Service PLS—which stands for People – Location - Service—is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 230 financial service centers in 12 states...Read more
Egencia is Expedia Group’s business travel company. In the same spirit, we are pioneers in the industry. Always solutions oriented, we value human contact. Egencia's teams collaborate globally to provide business travelers with the best possible user...Read more
GENERAL SUMMARY The Shift Manager - He/she has the primary responsibility for managing shifts; conveying the Cane’s culture to his/her Crewmembers and Customers; as well be a creative team player who likes to work hard, have fun, and show sincere...Read more
Description Job Description: Job Description The Defense Group at Leidos currently has an opening for a Task Flow and Process Manager at Fort Meade, MD. This position is part of a large program supporting Air Combat Command’s (ACC) Intelligence...Read more
Position:Facilities Associate Manager Job Description: Are you an experienced facilities manager with a desire to work and grow your career in a global company? Headquartered in Denver, our Americas Real Estate team manages multiple locations throughout...Read more
Show more jobs
500+ more jobs

Similar jobs

Work with passion, work with purpose, and drive! Move your career closer to expecting good things to happen. There's no limitations to how good you can become in a group sales role with Ameritas. At Ameritas, fulfilling life is what we do daily. We...Read more
The reasons to work at MultiCare are as unique as the people who do. Join us for the professional challenges you seek. In the settings you prefer. With schedules that fit your life. Learn more at www.multicarejobs.org Position Summary: The Hospital...Read more
For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live...Read more
Description: OVERVIEW: Asurion is a global leader in technology protection and supportsolutions. From lost, stolen, anddamaged wireless handsets to malfunctioning computers, gaming systems, andmore, Asurion provides worldwide best-in-class premier support...Read more
Manager, Strategic OutsourcingJazz PharmaPalo Alto, CA
Overview: Jazz Pharmaceuticals is an international biopharmaceutical company focused on improving patients’ lives by identifying, developing and commercializing meaningful products that address unmet medical needs. We are continuing to expand our...Read more
High school diploma or equivalent One year of clerical or warehouse experience Ability to communicate effectively using verbal and written methods Strong customer service skills are required Intermediate knowledge of MS Office products (Excel, Word and...Read more
Northern Tier BU - Region 03 - Market 12: 10900 Hwy. 55, Plymouth, Minnesota 55441 Minimum Qualifications • High School diploma or GED preferred. • Experience in retail sales preferred. • Experience to perform the essential duties, responsibilities and...Read more
Business Group Highlights Civilian, State and Local Perspecta’s Civilian, State and Local segment partners with the U.S. Federal Civilian State and Local governments to provide infrastructure services, business solutions, and digital transformation...Read more
Assoc ManagerH&R BlockKansas City, MO
What you'll do... Manage the timely, accurate, efficient filing of Federal, State and Local payroll tax returns and payments for multiple FEIN's in all 50 states and Puerto Rico. Processes W2's for 90k+ associates. Audits payroll tax ensuring compliance...Read more
Description: Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and...Read more