Purpose:This position is responsible for managing all operations and customer service related activities of the builder centers in a given region. This includes recruiting, developing and measuring the performance of all operations and customer service employees. Essential Functions: * Manage multiple branch operations including the field service work of all field employees including contract* workers in meeting and/or exceeding job completion, just-in-time deliveries and installations, and service policy goals * Manage the customer service function within those builder center locations, including order processing and delivery scheduling * Work with the builder center team in the review of operations processes to ensure efficient invoicing and collections * Recruit, develop and retain qualified operations and customer service teams at each builder center location * Build and maintain effective business relationships with key vendors including outside vendor products such as counter tops, marble tops, customer items, and delivery partners (i.e., 3rd party carriers) * Ensure that all operations remain in compliance with OSHA, state, and local regulatory agencies, and maintain safety programs that ensure the necessary safety training occurs and is in compliance with appropriate state and federal regulations * Monitor and ensure compliance with company financial policies concerning general liability and workers' compensation insurance * Accountable for facilities management including leases, repairs and maintenance * Accountable for equipment management including all hardware, fax machines, copiers and computers * Analyze reports and monitor department profitability * Provide quality control feedback to manufacturing SUPERVISES: This position is responsible for the management and supervision of all field operations managers and lead field superintendents and customer service managers and lead builder service representatives in the builder centers in a given region.Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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Review processing schedules or production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints.
Direct or coordinate production, processing, distribution, or marketing activities of industrial organizations.
Develop or implement production tracking or quality control systems, analyzing production, quality control, maintenance, or other operational reports to detect production problems.
Review operations and confer with technical or administrative staff to resolve production or processing problems.
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
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