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Operations Manager job

Milestone TechnologiesTarrant County, TX
Milestone Technologies jobs

Company

Salary

Skills

Company Description

Milestone Technologies, Inc.
Dream IT. Innovate IT. Achieve IT.

Since 1997, Milestone has been helping clients create and operate their critical IT infrastructures so they can focus on their core business. A few things that make us special:
Passionate Culture: We take pride in our people. Collaborating in a fun environment allows us to keep ideas fresh. We value diversity and encourage people to share their unique perspectives and experiences.

Boundless Opportunities: We love it when people explore. Being exposed to Fortune 100 companies allows our people to learn, grow, and be comfortable in many diverse environments.

Flexible Environment: We understand that personal issues and increased workload happens. We’ve built an environment where employees can balance their work and personal life which increases productivity and creates a healthy lifestyle.
We’ve got 1400 employees in over a dozen countries and growing. If you are interested in becoming a Milestonian, we’d love to hear from you.

Job Description

OverviewThe Service Delivery Manager role is crucial in ensuring that our client and employee’s expectations are exceeded thus resulting in a world class experience. Milestone is looking for a passionate, self-motivated Manager who brings a wealth of technical expertise and people management experience.Milestone is a Managed Service Provider that uses a holistic approach to bridge the gap between technology and people. At Milestone, we go above and beyond the typical scope of day-to-day, break-fix issues to supply proactive and comprehensive IT services. We make it our mission not only to resolve your IT problems, but study and improve the overall workflow and functionality of your business. ResponsibilitiesResponsibilities Accountability of tactical operations aligned to SOW and customer business objectivesAccountability for engagement resources (performance, career path, leveling and training)Process development for delivering services to scope specifications with mechanisms for continuous improvementManagement responsibility for Team LeadsConduct weekly service reviews, team meetings and partnering with Service Delivery Executive on QBR presentationsProvides input to QBR presentationWeekly engagement with service ownersChange management process and over sitePartnering with Service Owners on additions and changes to service scopeEnsuring service is meeting defined KPI/SLAsPartnering with recruiting on open reqs and ensuring open positions are filled in a timely mannerTechnical Interviewing Support – Ensure technical resources are trained for appropriate questioningPartner with recruiters on job requisition specifications, candidate qualification specificationsOn-boarding and boot camp program design and executionCareer path, training and employee developmentRegular one on ones with team membersAnnual performance review of team membersPartner with HR on personnel issuesQualificationsQualification’sPrevious experience working within a technical environmentDemonstrated knowledge of SLA achievement and methodologyDevelopment and implementation of technical training programsAbility to drive tool and process improvement through innovationTechnical degree and experience working in a data center highly preferredJob SummaryJob ID: 2020-10228 of Openings: 1Category: IT/EngineeringHire Type: Regular Full-TimeJob Category: Data Center
Estimated annual salary
$66,526
average
Minimum
$43,189
Maximum
$106,020

TASKS

  • Review processing schedules or production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints.
  • Direct or coordinate production, processing, distribution, or marketing activities of industrial organizations.
  • Develop or implement production tracking or quality control systems, analyzing production, quality control, maintenance, or other operational reports to detect production problems.
  • Review operations and confer with technical or administrative staff to resolve production or processing problems.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Milestone Technologies

Type

Company - Private

Size

1001-5000

Revenue

$100M to $500M

Location

Multiple locations

Industry

Computer/Internet

Founded

1997

CEO

Prem Chand

Job Filters

Sr. Software EngineerMilestone Technologies, Inc.Mountain View, CA
Title Sr. Software Engineer Location Mountainview, CA Fulltime Milestone Technologies, Inc. is a leading IT Managed Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes...Read more
EHS Project Specialist III (Project Management)Milestone TechnologiesMenlo Park, CA
OverviewMilestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services...Read more
Data Analyst - San FranciscoMilestone TechnologiesSan Francisco, CA
OverviewMilestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services...Read more
Onboarding, Training and Development Program Lead, GSSMilestone TechnologiesMenlo Park, CA
Overview Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services...Read more
Account ManagerMilestone TechnologiesFremont, CA
OverviewMilestone Technologies Inc. is a leading Managed Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes AI / Automation, Service Desk, Network Operations, Data...Read more

Closed Job Filters

Logistics Specialist L1Milestone TechnologiesFort Worth, TX
Overview A unique position in which the Logistics Specialists is responsible for the execution of material logistics in a data center environment. This includes the shipping/receiving, storage,Read more
Logistics Specialist L1 - Eagle MountainMilestone TechnologiesEagle Mountain, UT
Overview A unique position in which the Logistics Specialists is responsible for the execution of material logistics in a data center environment. This includes the shipping/receiving, storage,Read more
IP Protection Lead - PS IMilestone TechnologiesRedmond, WA
IP Protection Lead - PS I IP Protection Lead - PS IJob ID 2019-10075# of Openings 1Category IT/EngineeringHire Type Regular Full-TimeJob Category IT Security Overview Milestone Technologies, Inc. is aRead more
IT Help Desk SupportMilestone TechnologiesSan Jose, CA
his position is responsible to provide IT Site Support to Western Digital employees, located at its headquarter in San Jose, CA. The qualified candidate will be responsible to providing supportRead more
SecurityMilestone TechnologiesMenlo Park, CA
Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to ITRead more
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