Milestone Technologies, Inc.
Dream IT. Innovate IT. Achieve IT.
Since 1997, Milestone has been helping clients create and operate their critical IT infrastructures so they can focus on their core business. A few things that make us special:
Passionate Culture: We take pride in our people. Collaborating in a fun environment allows us to keep ideas fresh. We value diversity and encourage people to share their unique perspectives and experiences.
Boundless Opportunities: We love it when people explore. Being exposed to Fortune 100 companies allows our people to learn, grow, and be comfortable in many diverse environments.
Flexible Environment: We understand that personal issues and increased workload happens. We’ve built an environment where employees can balance their work and personal life which increases productivity and creates a healthy lifestyle.
We’ve got 1400 employees in over a dozen countries and growing. If you are interested in becoming a Milestonian, we’d love to hear from you.
OverviewThe Service Delivery Manager role is crucial in ensuring that our client and employee’s expectations are exceeded thus resulting in a world class experience. Milestone is looking for a passionate, self-motivated Manager who brings a wealth of technical expertise and people management experience.Milestone is a Managed Service Provider that uses a holistic approach to bridge the gap between technology and people. At Milestone, we go above and beyond the typical scope of day-to-day, break-fix issues to supply proactive and comprehensive IT services. We make it our mission not only to resolve your IT problems, but study and improve the overall workflow and functionality of your business. ResponsibilitiesResponsibilities Accountability of tactical operations aligned to SOW and customer business objectivesAccountability for engagement resources (performance, career path, leveling and training)Process development for delivering services to scope specifications with mechanisms for continuous improvementManagement responsibility for Team LeadsConduct weekly service reviews, team meetings and partnering with Service Delivery Executive on QBR presentationsProvides input to QBR presentationWeekly engagement with service ownersChange management process and over sitePartnering with Service Owners on additions and changes to service scopeEnsuring service is meeting defined KPI/SLAsPartnering with recruiting on open reqs and ensuring open positions are filled in a timely mannerTechnical Interviewing Support – Ensure technical resources are trained for appropriate questioningPartner with recruiters on job requisition specifications, candidate qualification specificationsOn-boarding and boot camp program design and executionCareer path, training and employee developmentRegular one on ones with team membersAnnual performance review of team membersPartner with HR on personnel issuesQualificationsQualification’sPrevious experience working within a technical environmentDemonstrated knowledge of SLA achievement and methodologyDevelopment and implementation of technical training programsAbility to drive tool and process improvement through innovationTechnical degree and experience working in a data center highly preferredJob SummaryJob ID: 2020-10228 of Openings: 1Category: IT/EngineeringHire Type: Regular Full-TimeJob Category: Data Center
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Total job posting distribution in the last 12 monthsBased on 130 job boards, duplications excluded
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