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Oracle EBS Support Analyst job

BrooksourceFort George G Meade, MD
Brooksource jobs

Company

Salary

Skills

Benefits

Company Description

Indianapolis-based IT staffing firm Brooksource aspires to deliver exceptional services and products based on their clients’ specific needs. Brooksource offers contract, contract-to-hire, and direct placement employment opportunities. Passion, credibility and grit have served as the backbone of their corporate culture. If you are an IT professional on the job hunt, your personality, experience and skill set will all count as important contributing factors in the partnership. In case you are ready to move your career forward as a Brooksource consultant, your hard work will be rewarded with a comprehensive benefits plan, competitive compensation, and paid time off.

Job Description

Oracle EBS Support Analyst Fort Meade, MD 6-month Contract-to-Hire Responsibilities: Deliver quality help desk support services to a customer base of approximately 1,000 geographically dispersed users Document, diagnose, escalate and/or resolve trouble tickets related to user access, business process, or user training. Communicate frequently with system users, via email and phone, in an effort to understand and resolve their tickets Act as a liaison to escalate and monitor issues between our DOD client and the PMO Help Desk Develop course content and deliver timely and accurate training services - both instructor-led and virtual - to the user base Support the implementation of system upgrades and enhancements to the application such as preparing, coordinating, and facilitating test events and process mocks Document agency business rules and standard operating procedures Perform additional duties as assigned What We're Looking For 1-3 years of Oracle applications support Experience supporting Federal Financial Management business operations at a government site Experience providing user support and training for Oracle Federal Financial R12 applications Excellent communication, customer service and organizational skills Must be fully fluent in MS Office applications, including Outlook, Word and Excel Candidates must be a US Citizen with an active Secret Level Clearance, per Government requirements. Candidates without Secret Clearance must undergo thorough government background investigation in order to have their Secret Clearance authorized. What We'd Like to See Prefer two (2) years of experience in any of the following: Defense Agencies Initiative (DAI) system and its software Enterprise Business Systems (EBS) / Enterprise Resource Planning (ERP) DoD process improvement and project management DoD legacy and interface systems Knowledgeable in DoD financial management and accounting systems, regulations and publications Employee Benefits Include: Medical, dental and vision insurance 25 Days of PTO (Vacation and Sick Days) 10 Federal Holidays 16 Weeks Family Leave Education Allotment 401k matching-contribution program Life, Disability, and Accident Insurance Candidates will qualify for these benefits upon conversion to Full-Time at the end client. Brooksource offers its own competitive benefits package (health/dental/vision, PTO, 401k, etc.) to consultants while they are still on contract. This position is an immediate need, and all qualified candidates are encouraged to apply. Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Estimated annual salary
$62,212
average
Minimum
$41,744
Maximum
$86,019

TASKS

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Health InsuranceOccupational Accident Insurance401K Plan
Dental InsuranceVacation & Paid Time OffSick Days
Disability InsuranceVision Insurance

Brooksource

Type

Company - Private

Size

Medium

Revenue

$50M to $100M

Location

Multiple locations

Founded

2000

CEO

Ryan Hasbrook

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