COMPANY OVERVIEWKids Dental Place is part of the Hero Practice Management group. Hero is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision and orthodontic care to children in underserved communities. With 26 offices across seven states, we have helped over a million children ages six months through 20 years gain access to the care they need since 2006. Working at Hero is both a career and a calling…join us, BE A HERO!Serving the needs of the Medicaid population requires a well-oiled machine. Our fast-paced, high volume offices require smart scheduling, effective patient communications, tested processes and a dedicated, well-trained staff. The Kids Dental Place team's knows what it takes to provide quality dental, vision and orthodontic care under one roof. We are looking to create long-term relationships with the children and families we serve, and, to achieve that goal, we are dedicated to providing our staff with the support, compensation and lifestyle they need for career happiness.Navigating the healthcare system can be a challenge for the families we serve. At Kids Dental Place, we make it easy and enjoyable for parents to get regular vision, dental and orthodontic care for their children. Our kid-friendly offices take the fear out of dental visits, and all our staff is trained to put both children and parents at ease. From scheduling to payments, eye wear selection to orthodontics, we make it fun, easy and affordable for children to thrive.MISSION OF THE ROLE:__________________________________________________________The Orthodontic Treatment Coordinator's mission is to establish a parent/patient relationship with the Orthodontist for proper communication regarding the recommended treatment plans and facilitate successful closures of financial negotiations.OUTCOMES OF THE ROLEIntegrity & Accountability: Demonstrates high integrity in all activities; does not cut corners to achieve goals. Uses research, facts, and analysis to make informed decisions and continually improve outcomes. Understand, monitor and ensure effective execution of all policies and procedures by (1) completing administrative tasks correctly and on time, HIGH regard to detail, (2) supporting organizations goals and values, (3) supporting affirmative action and respecting diversity, (4) effective communication skills to sale and close financial presentations, and (5) adhering to state and federal guidelines. Understand, monitor, and ensure the smooth execution of office processes, including but not limited to: scheduling, patient flow and insurance verification.Mission Driven & Patient-First: Passionate about enabling our teams to deliver high-quality care and service. Strives to meet or exceed the expectations of both internal and external customers. Possesses an ability to work on multiple projects, problems or tasks at once. Respond promptly to customers' needs by (1) discussing treatment options and preparing financial arrangements with patients, as well as having financial discussions with delinquent accounts, (2) accuracy to data input within computer software systems, (4) managing reports and progress, and (5) assisting with phone calls and patient check-out.Compassionate & Teamwork: Works well with members of Hero's leadership team in pursuit of the company's goals. Puts team above self, doing whatever it takes to make the broader organization win. Collaboration with others to provide and understand vision and inspiration to peers by (1) displaying passion and optimism (2) remaining open to others' ideas and (3) being able to work in a fast-paced environment with different personalities. Demonstrate a sense of cohesion within the practice that fosters teammate dependability and support by (1) reporting to work as scheduled, (2) listening carefully to others and (3) encouraging teammates' growth.DESIRED SKILLSAble to multi-task and complete tasks correctly and on time.Knowledge of various insurance plans, manuals, exclusions and limitations.Demonstrates strong interpersonal skills, listening to patients' needs and possesses a friendly demeanor.Sales background and skillsPreferred knowledge of EagleSoft/Dolphin Database, Google Docs, Scanning functions, and must be proficient at using Microsoft Office, Word and Excel.MINIMUM QUALIFICATIONSHigh school diploma or GED.One year of Sales experience desired.Previous experience in an orthodontic practice is a plus.Bilingual desired, but not required.SALARY & BENEFITSFull-time, non-exempt position. Competitive salary with Bonus potential and benefits package. Benefits include medical, dental, vision, life insurance and 401(k).PHYSICAL REQUIREMENTSThis position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds, occasionally 50.