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Overnight Flight Services Specialist job

Company

Skills

Job Description

Position Summary:

The Overnight Flight Services Specialist role is comprised of a combination of responsibilities from the Client Service, Fleet Optimization and Flight Coordination positions. During their shift they will be the main point of contact for all communication with Jet Linx Jet Card holders, Prospective Card holders, Jet Linx Crews, Wholesale Clients and Jet Linx Off-fleet Vendors; escalating to the appropriate team(s) when necessary. They will ensure an efficient and safe operation (for off and on fleet flights) during the overnight hours, making certain all client and base locations needs are met. This will be accomplished by performing the following:

Duties & Responsibilities:
  • Serve as overnight liaison for flight crew and all other departments for flight assignments, flight planning, and flight following
  • Monitor aircraft in-flight (flight following emails, calls, weather, in-flight diversions, emergencies) and establish contact with appropriate parties in the event of unscheduled events or itinerary changes
  • Perform flight log entry and verification and record keeping including expense reporting
  • Review any new bookings and changes to current flights assessing all operational aspects to include but not limited to runway/airport conditions, NOTAMS, curfews, facility amenities, any reservation requirements
  • Work with appropriate department(s) on flight releases and distribute crew briefings and trip sheets
  • Review any necessary reports (Fuel reports, Endurance reports, 7 Day NOTAM outlook, etc.) and flag any potential issues/questions to appropriate team(s).
  • Manage Daily Ops Review Process and follow-up on any open items or communicate changes that could affect the next day’s trips
  • Assist in recovering any Member/Charter/Owner mechanical issues or pop-up/ASAP flights in a timely manner with efficiency and effectiveness
  • Serve as overnight point of contact for Wholesale Charter flights, including any quote requests, changes to current trips and any other communication/action needed
  • Update any off-fleet vendors with any changes to currently booked flights and serve as main point of contact during shift
  • Work on other duties to include but not limited to searching for Hard Quote options for clients and assisting with any invoicing of Wholesale Charter flights and/or Outsourced Member flights
  • Interact directly with Members and Owners via telephone, fax, text, email or in person understanding when to escalate as needed
  • Provide quotes to Members and Owners for potential flights using FOS, including scheduling member and owner flights as needed
  • Arrange and confirm trip logistics such as catering, ground transportation, hotel, etc.
  • Communicate flight itineraries and details regarding shift events to local CS teams through pass down emails, phone calls etc.
  • Other duties as assigned
Knowledge, Skills & Abilities:
  • Familiarity with FAA Regulations and general aviation flight operations
  • Strong interpersonal communication skills
  • Competence in Microsoft Office Suite application, 2007 preferred
  • Familiarity with a current flight scheduling software preferred
  • Ability to work with minimal supervision on overnight shift
  • Ability to effectively interact with all levels of the Company and its customers
  • Strong attention to detail, organizational and time management skills
  • Ability to maintain the confidentiality of sensitive information
  • Self-motivated and independent problem-solving ability
  • Ability to work with frequent changes in procedures, directions and outcomes
  • Ability to work overnight hours
Education and Work Experience:
  • Bachelor’s degree or equivalent preferred
  • 2-5 years of aviation experience
  • Or a combination of training, education and experience equivalent to the standards listed above that provides the required knowledge, skills and abilities
Physical Requirements:
  • Majority of work is completed in a normal office work environment
  • Communicate through verbal, written and electronic means
  • Operate office equipment such as telephone, computer, printer, fax, postage meter, etc.
  • Move up to 25 pounds on an infrequent basis
  • Access filing cabinets, drawers and shelves of varying heights

TASKS

  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Trace lost, delayed, or misdirected baggage for customers.
  • Check baggage and cargo and direct passengers to designated locations for loading.
  • Provide boarding or disembarking assistance to passengers needing special assistance.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • PsychologyKnowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • GeographyKnowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

Jet Linx Aviation

Size

Medium

Revenue

$25M to $50M

Location

Multiple locations

Industry

Real Estate/Property Mgmt
Hospitality/Travel
Transportation/Logistics

Founded

1999

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