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Overnight Grocery Customer Service job

WegmansGeneseo, NY
Wegmans jobs

Company

Salary

Skills

Company Description

Wegmans is a supermarket chain offering its products since 1916 and is based in Rochester, New York, United States. They aim to help their consumers live healthier lives. Wegmans offers employment opportunities in the following areas; retail, food services, customer service, business, healthcare, sales, media & communication, operations, arts, design, human resources, administration, and others. The employee benefits package includes; health savings account, dental insurance, life insurance, flexible spending account, military leave, adoption assistance, and much more.

Job Description

People (Who We Are)

  • Support, encourage, and respect co-workers
  • Work with supervisor to set and achieve goals for development
  • Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
  • Maintain open lines of communication with supervisors and coworkers to ensure efficient department operations

Customer (What We Believe)

  • Proactively approach customers, assist them in locating products, provide suggestions and answer any questions about products
  • Familiarize self with products in the department as well as inventory in the backroom to assist customers in locating items and product availability
  • Seek to expand personal knowledge about products and trends and share with customers

Product (What We Do)

  • Unload deliveries, stock shelves, displays and backroom while recognizing how seasons and holidays affect product sales
  • Support other departments by unloading their overnight deliveries and placing skids in their designated area of the backroom
  • Maintain department appearance by rotating product, sustaining product levels throughout the day, properly shrinking outdated product, checking expiration dates, ensuring shelves and displays are well-merchandised
  • Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines, and Simplification 5S procedures

Work Environment

  • Work includes walking, standing for up to 4 hours without a break, kneeling, squatting frequent heavy lifting, shelving of product, repetitive hand and arm movements, bending, and reaching, along with interaction with customers and co-workers. Work may involve exposure to and work in cold and below freezing temperatures. The average weight range of items lifted is 8-32 pounds with a maximum weight lifted greater than 50 pounds occasionally. You may receive assistance with heavy items, if available. May be exposed to various allergens (things that may cause an allergic reaction)
  • Work includes use of hand pallet jack, power pallet jack, power walkie-reach, scissors lift or WAV unit. Wegmans certification required for use of power equipment

Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed.

Preferred Qualifications
  • Customer service experience, preferably in a food service, grocery or retail setting
  • Experience working overnight hours

Associated topics: cajero, client, customer service, retail cashier, retail sales, retail sales associate, sales associate, service associate, service representative, venta
Estimated annual salary
$34,550
average
Minimum
$23,668
Maximum
$55,332

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Wegmans

Size

Small

Revenue

$1M to $5M

Location

Multiple locations

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