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Part Time Customer Service Representative I job

American Auto Shield jobs





Job Description

Part Time Customer Service Representative I

This position is primarily responsible for taking new claim calls from repair facilities, collecting initial claim information, and ensuring that the caller is transferred to the correct claims area for further handling. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
We're looking for people that want to work varied shifts Monday through Wednesday and on Saturday from 7:00 am to 1:00 pm.
  • Answer the phone within standard service level
  • Handle incoming calls, averaging up to 80 per day
  • Collect information from the caller to set up pre-claim in the admin system
  • Transfer the caller to the correct claims area
  • Data entry work when not answering calls
  • Perform all responsibilities to achieve individual goals for quality, time and customer satisfaction
  • Provide status on existing claims
  • Resolve caller issues and refer escalated items to higher levels for guidance
  • Research inquiries in order to provide the caller with basic information
  • Other duties as assigned
  • Provide high level of customer service
  • Adhere to the attendance policy
  • High school diploma or general education degree (GED)
  • One to three months customer service experience and/or training is preferred.
  • Ability to read, analyze, and interpret contracts and coverage pages.
  • Ability to effectively present information and respond to questions from co-workers and customers.
  • To perform this job successfully, an individual should have knowledge of
  • Navigating the Internet
  • Word Processing Software (Word)
  • Electronic Mail Software (Outlook)
  • Remain calm and professional in stressful situations.
  • Friendly, courteous, service-oriented, flexible and enjoy working with others.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Resolve routine problems.
  • Establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
  • Must be able to multi-task during each call which includes listening to the customer issues, educating the caller, determining next steps, documenting the interaction by typing detailed notes in the administrative system while at the same time maintaining an excellent customer experience for the caller.
  • Founded in 2002 and headquartered in Lakewood, Colorado, American Auto Shield specializes in third-party administration of vehicle and home service contracts and related automotive and home claims administration. Our expertise complemented by our strategic partnerships allows us to develop and deliver products that provide superior coverage and service.
  • We continue to experience tremendous growth which equates to great opportunities for our loyal employees. Within the past 12 months we have earned more than a 400% increase in new contract volume. Today we have more than 150 full time employees and expect to reach approximately 200 by the end of 2019. This growth includes expanding beyond our Denver metropolitan HQ with additional of satellite offices in Missouri, Florida and Arizona.
  • Competitive compensation package, depending on experience
  • Strong medical, dental, and vision insurance
  • Vacation PTO
  • Satisfaction of work with a highly skilled team that makes a big impact
  • Business casual dress working environment
  • **We're also looking for full time Customer Service Representatives.
  • Estimated annual salary


    • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    • Check to ensure that appropriate changes were made to resolve customers' problems.
    • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.


    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • SpeakingTalking to others to convey information effectively.
    • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.


    • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
    • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
    • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
    Health InsuranceVision Insurance
    Casual DressVacation & Paid Time Off
    Dental Insurance

    American Auto Shield


    Company - Private




    $10M to $20M


    1597 Cole Blvd. Ste. 200Lakewood, CO, 80401and others


    Automobile Warranty Insurance




    Ted L. Terry

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