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Part Time Front Desk job

FirstService Residential jobs

Company

Salary

Skills

Company Description

FirstService Residential is a provider of residential property management services. It oversees more than 7,000 residential and commercial associations across 21 US states and three Canadian provinces. It provides a wide variety of essential property services, from concierge through maintenance to security and more.The managed communities include condominiums and cooperatives, single-family homes, and rental and commercial properties. Career areas with the company include community services, community management, and corporate. Working for FirstService Residential, you will find opportunities for moving up the ladder, or across the continent. As a full-time associate, you will be offered a variety of benefits and perks to promote the wellbeing of you and your family.

Job Description

Job Description

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

Job Responsibilities

The Front Desk Associate greets and provides excellent customer service to all guests entering the facility and provides support/services to the Association staff in the overall operation of the onsite office.

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

  • Greet all guests with a warm smile and inviting attitude.
  • Receive and respond to resident phone calls; redirect as appropriate.
  • Meet with inquiring homeowners in lobby as may be appropriate.
  • Facilitate amenity access including acceptance/transmittal of fees and distribution of access cards and other equipment to homeowners as required by community needs.
  • Update new/existing owners' information forms in the appropriate system daily or as required.
  • Sort incoming mail, faxes, and courier deliveries for distribution
  • Enter and process work orders for maintenance requests from homeowners as needed.
  • Assist in follow-up on the status of work orders to ensure timely resolution and closure upon notification by vendor or community manager.
  • Perform other Community Coordinator duties as assigned by Amenities Center Manager or Community Manager.

Additional Duties & Responsibilities

  • Practice and adhere to FirstService Residential Global Service Standards.
  • Conduct business at all times with the highest standards of personal, professional and ethical conduct.
  • Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
  • May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
  • Ensure all safety precautions are followed while performing the work.
  • Follow all policies and Standard Operating Procedures as instructed by Management.
  • Perform any range of special projects, tasks and other related duties as assigned.

Supervisory Responsibility

  • None

Education & Experience

  • High School Diploma or Post-secondary education in business, computers, or office management is preferred.

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

  • Ability to work within a team environment and independently;
  • Exceptional organizational and problem solving skills;
  • High degree of accuracy and attention to detail;
  • Excellent computer skills, including MS Outlook, Word, Excel, PowerPoint

Tools & Equipment Used

  • Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to lift objects weighing up to 30 pounds
  • May require prolonged monitor viewing

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Travel

  • None

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all- inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Estimated annual salary
$31,988
average
Minimum
$23,978
Maximum
$44,991

TASKS

  • Greet, register, and assign rooms to guests of hotels or motels.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.

SKILLS

  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
  • CoordinationAdjusting actions in relation to others' actions.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

FirstService Residential

Type

Company - Private

Size

Large

Revenue

$500M to $1B

Location

Multiple locations

Industry

Real Estate Firms
Real Estate Agencies & Brokerages Firms

Founded

1976

CEO

Chuck M. Fallon

Job Filters

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Maintenance TechFirstService ResidentialHallandale, FL
READY TO JOIN OUR TEAM?Here are the details of your next rewarding career with FirstService Residential Our Company is seeking: An experienced and highly motivatedMaintenance Technicianfor ourCondominiumin Hallandale Beach, FL. Schedule: Monday- Friday (...Read more
Building Maintenance TechnicianFirstService ResidentialKissimmee, FL
Building Maintenance Technician/Janitorial – Poinciana Villages Job Profile Overview of Role: Responsible for the maintenance and janitorial services of all property owned/leased buildings, as well as performing any necessary durties in those areas. What...Read more
Maintenance SupervisorFirstService ResidentialJacksonville, FL
$24/hour Full Time POSITION SUMMARY: This position assumes total responsibility for the condominium community. Closely monitors, identifies and communicates problems in every phase of general maintenance of the building(s), including areas of carpentry...Read more
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