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Part Time Korean Speaking - Call Center Representative job

DaVitaTorrance, CA
DaVita jobs

Company

Skills

Company Description

DaVita provides a complete range of dialysis treatments and support services for patients living with chronic kidney failure, also known as end stage renal disease, or ESRD. The name DaVita is an adaptation of an Italian phrase meaning “giving life, symbolizing the commitment of the company to give life to patients needing dialysis. Along the core values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun the company is continuously expanding its operations to countries outside of the US. DaVita serves 200,000 patients with dialysis and accounts for 55,000 teammates. For 12 years DaVita has been on the Fortune Magazine's world's most admired companies list. DaVita offers career paths in the categories of clinical, corporate, laboratory, leadership, nurses, patient care technicians. From the brink of bankruptcy in 1999 DaVita has made a thriving business to become an industry-leader Fortune 200 ® company.

Job Description

OVERVIEW OF POSITION:

Healthcare Partners is seeking Part Time Call Center Representatives that are bilingual in Korean. The hours are Monday - Friday 10 AM to 2 PM.

ESSENTIAL FUNCTIONS:

  • Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
  • Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate.
  • Exchanges complex and sensitive information with internal and external customers while acting as a patient advocate.
  • Recognizes financial, medical and legal risks based on data collected during customer interactions and follows appropriate procedures.
  • Answers customer calls to address inquiries and concerns within set productivity guidelines. Accesses Language Line for non-English patients as needed.
  • Resolves a wide variety of customer service issues.
  • Utilizes HCP systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals, TARs.
  • Translates oral information into concise and accurate written documentation per guidelines.
  • Pages clinicians and assists Telehealth Nurses as necessary (e.g., arranging DME, transportation and HH).
  • Completes end-of-shift report and communicates information to the next shift operations.
  • Accesses language line for non-English patients as needed.
  • Manages own work queues within set productivity guidelines.
  • Demonstrates customer service-oriented behavior at all times.
  • Uses, protects, and discloses HCP patients protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.

EDUCATION:

  • 1 or 2 years of post-high school education or a degree from a two-year college.

EXPERIENCE:

Minimum:

  • Over 1 year and up to and including 3 years of experience.
  • Over 2 years of customer service experience.
  • Multi-line telephone experience.

Preferred:

  • 1 or more years of experience in a healthcare setting.

KNOWLEDGE, SKILLS, ABILITIES:

  • Proficient in Microsoft applications (Word, Excel).
  • Ability to type 35-40 wpm.
  • Customer service-oriented.
  • Excellent verbal and written English communication skills.
  • Excellent telephone skills and telephone etiquette.
  • Ability to handle difficult customer situations in a positive manner.
  • Excellent problem-solving skills.
  • Knowledge of medical terminology preferred.
  • Bilingual preferred

Associated topics: agent, associate, client service, customer service specialist, phone, rep, representante de servicio al cliente, system support, technical assistant, technical support

TASKS

  • Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.

KNOWLEDGE

  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

DaVita

Type

Company - Public

Size

Large

Revenue

Over $10B

Location

Multiple locations

Founded

1999

CEO

Kent J. Thiry

Job Filters

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As a DaVita Dialysis Charge Nurse (RN), you play a vital front-line role at an outpatient clinic, you will oversee all aspects of its operation. Including: Supervise direct patient care, performRead more
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**In Center- RN** **We are seeking an RN to be hired for our clinic in Monticello, with the expectation of floating to our Middletown clinic as needed.** DaVita is seeking a **Registered Nurse** whoRead more
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