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Salary and Benefits

Passenger Service Agent
$31K-$38K / yr. (est.)
$32K
$35,093 / year
$39K
Average base salary
The salary information provided is based on data collected from various reliable sources and may vary depending on individual qualifications and other factors.

About Passenger Service Agent

What does a Passenger Service Agent do?

As Passenger Service Agents, we are responsible for providing all necessary help and support to passengers. We help passengers with check-in, baggage processing, reservations and ticketing, and boarding. Supporting passengers on arriving on international flights and extending customer service and information to passengers is one of our daily responsibilities. We estimate the balance and weight of aircraft and reschedule passengers with aircraft interruptions. Working as Passenger Service Agents, we execute ticket and baggage tag printing equipment and welcome and greet passengers. We also offer frontline customer service to passengers and supervise the aircraft cleaning process.

Core tasks:

  • adhere to security requirements
  • present work-related documentation
  • coordinate with passengers and staff

Insights

How Many Years of Experience Do Professionals Need Before Becoming Passenger Service Agent?
On average, people work 3-5 years in other positions prior to becoming a Passenger Service Agent.
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Administrative AssistantSeattle, WA - 6 months ago
✋ Hold on. I've been an Administrative Assistant for a while. Do I really have to start from scratch to work in the airline industry?
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Warehouse WorkerHouston, TX - 6 months ago
😠 This is unfair. It's already tough working in a warehouse, and now we have to go through more years in other positions to transition to a Passenger Service Agent?
How Long Do Passenger Service Agent Employees Typically Stay in Their Roles?
On average, Passenger Service Agents works in this position for 3-5 years across multiple employers.
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Travel AgentMiami, FL - 6 months ago
Passenger Service Agents are crucial for travelers. Has anyone here had a good or bad experience with one?
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PilotSeattle, WA - 6 months ago
Yes, turnover is high, but these Agents are the face of the airline industry. We pilots rely on them to keep everything running smoothly!
What Is the Job Hopper Score for Passenger Service Agent Employees?
Moderate job changes in Passenger Service Agent, showing some career movement without excessive turnover.
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Cargo HandlerNew York City, NY - 6 months ago
🔥PSA 2 Cargo Handler! Flexibility is key in these roles.
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Airport ManagerMiami, FL - 6 months ago
passenger service agent job ain't meant for ambitious minds like us, look at the sky instead and aim higher! 💼

Career path

Path to job

Discover a Passenger Service Agent's areas of knowledge sorted by their majors.
Explore the list of higher education institutions that a Passenger Service Agent typically studied at.
Community College of the Air Force
Embry-Riddle Aeronautical University-Prescott

Path after job

Community

Demographics

What Is the Age and Gender Ratio of Passenger Service Agent Employees?
Gender ratio in Passenger Service Agent position: 0.516210526315789 Male and 0.483789473684211 Female. Age ratio in Passenger Service Agent position: 16-20: 32%, 21-30: 54%, 31-40: 9%, 41-50: 4%, 51-60: 1%, 60+: 0%. Passenger Service Agent position is predominantly male (51.6%) with the largest age group being 21-30 years old, followed by 16-20 years old.
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Passenger Service AgentHouston, TX - 6 months ago
Those numbers suggest there's not much room for advancement for older workers. 😠
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Passenger Service AgentPhiladelphia, PA - 6 months ago
Why is the gender ratio skewed towards males? Are there any bias issues during hiring? 🧐

Workplaces

Who Are the Top Employers for Passenger Service Agent?
Top employers of Passenger Service Agent position: American Airlines, Delta Air Lines, Envoy Air. People who work in Passenger Service Agent position most typically go on to work for the American Airlines.
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Passenger Service AgentMiami, FL - 6 months ago
I've had the best experience working for American Airlines, and their passengers love the service we provide! ❤
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Passenger Service AgentDallas, TX - 6 months ago
I don't understand all the hate for American Airlines. They're a great employer with plenty of opportunities for advancement. 🙌
American Airlines
Delta Air Lines
Envoy Air
What Industries Does Passenger Service Agent Typically Have Experience In?
Industry Background: The most typical industries of Passenger Service Agent: Transportation & Warehousing, Public Administration, Professional / Scientific / Technical, Administrative & Support, Manufacturing. Passenger Service Agent employees most likely come from a Transportation & Warehousing industry background.
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Passenger Service AgentHouston, TX - 6 months ago
Honestly, I didn't sign up for dealing with entitled passengers and their constant complaints. Can't stand it anymore! 😤
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Passenger Service AgentMiami, FL - 6 months ago
Being a passenger service agent in a busy airport like Miami is just chaotic. Can't catch a breather during the peak travel seasons! 😩

Find your job as Passenger Service Agent

Discussion about Passenger Service Agent

Want to know more about Passenger Service Agent position?
Share your thoughts and ideas about Passenger Service Agent position with others in our community.
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How balanced is the gender diversity among people working as a Passenger Service Agent?
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Benjamin Gardner3 years ago
This is a well balanced profession, about half of the people are women.
What is the most common age of a Passenger Service Agent?
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Sophie Hayes3 years ago
The average age is 25
How much experience do you need to work as a Passenger Service Agent?
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Liam Brown3 years ago
4 years of experience is needed on average for a Passenger Service Agent.
Which industries should a Passenger Service Agent consider working in?
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Isabella Holmes3 years ago
Transportation & Warehousing employs the most.
What kind of degree is needed to work as a Passenger Service Agent?
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Isabella Holmes3 years ago
Most people have No higher education
Where are you working as a Passenger Service Agent?
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Sophie Hayes3 years ago
American Airlines, Delta Air Lines, Envoy Air, Prospect Airport Services Inc and Swissport has the most employees.
How many years do people spend as a Passenger Service Agent in their career path?
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Benjamin Gardner3 years ago
A Passenger Service Agent typically moves on after 4 years
Is it common for people to switch companies and still work as a Passenger Service Agent?
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Benjamin Gardner3 years ago
a Passenger Service Agent is not a typical job hopper, but might change companies.
From which job titles people come from to work as a Passenger Service Agent?
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Liam Brown3 years ago
Customer Service Representative, Sales Associate or Cashier are the typical prior positions for a Passenger Service Agent
What can be the next step in your career path from Passenger Service Agent?
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Sophie Hayes3 years ago
Customer Service Representative, Customer Service Agent or Passenger Service Supervisor can be a good next step
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Disclaimer

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