Patient Access Representative, ASC job

company building Goshen Health location Goshen, IN

Job

Company

Description

Skills

Summary

Job openings

Closed jobs

Company Description

Goshen Health is a medical center. It has 35 different locations in 4 countries. Its headquarters is located in Goshen, Indiana. Its mission is to enhance the health of those in the communities it serves through innovation, care, and the help of exceptional employees providing excellent services. Its vision is to be the trusted companion for the provision of care, health, and wellness. Its values are compassion, accountability, respect, and excellence. Some of the services it provides include cancer care, urgent care, primary care, orthopedics, emergency, nutrition therapy, diabetics management, heart and vascular care, and care for women and children. Available positions include patients access representative, health information management representative, registered dietitian, medical assistant, unit secretary, switchboard operator, nursing assistant, registered technician, social worker, and more. Employee benefits include employee assistance program, dental coverage, flexible spending account, medical coverage, health savings account, life insurance, tuition reimbursement, and more.

Job Description

Full Time: 72-80 hours

Reporting to the Business Office Manager, this position is responsible for accurately reviewing incoming orders, authorizations and determine if the information received is complete and aligns with procedure being scheduled. This position is responsible for accurately obtaining complete demographics, insurance, and financial information on all patients scheduled for outpatient services. This position is responsible for communicating with patients any financial responsibility related to the procedure. This position will assist with scheduling multiple appointment types for outpatient services with accuracy and timeliness.

Position Qualifications

  • Minimum Education: High school graduate or equivalent with current computer technology and knowledge of medical terminology, and medical billing terminology.

  • Preferred Education: Certification in medical terminology, anatomy or Medical Assistant certification, certification in Patient Access related area

  • Minimum Experience: 2 years of job-related experience in the healthcare industry.

  • Preferred Experience: 2+ years of job-related experience in a clinical healthcare position

green circle info icon  This position is open. This job was posted on Tue May 17 2022 and expires on Thu Jun 16 2022.

Tasks

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Solicit sales of new or additional services or products.
  • Order tests that could determine the causes of product malfunctions.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Skills

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Persuasion - Persuading others to change their minds or behavior.
  • Service Orientation - Actively looking for ways to help people.

Knowledge

  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Goshen Health

Description

Goshen Health is a medical center. It has 35 different locations in 4 countries. Its headquarters is located in Goshen, Indiana. Its mission is to enhance the health of those in the communities it serves through innovation, care, and the help of exceptional employees providing excellent services. Its vision is to be the trusted companion for the provision of care, health, and wellness. Its values are compassion, accountability, respect, and excellence. Some of the services it provides include cancer care, urgent care, primary care, orthopedics, emergency, nutrition therapy, diabetics management, heart and vascular care, and care for women and children. Available positions include patients access representative, health information management representative, registered dietitian, medical assistant, unit secretary, switchboard operator, nursing assistant, registered technician, social worker, and more. Employee benefits include employee assistance program, dental coverage, flexible spending account, medical coverage, health savings account, life insurance, tuition reimbursement, and more.
Type

Nonprofit

Size

Large

Location

200 High Park Ave.Goshen, IN, 46526and others

Founded

1901

Website

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