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Patient Access Representative, Full-time, Days, Banks Clinic job

Adventist HealthCare jobs

Company

Skills

Company Description

Adventist HealthCare is a faith-based, not-for-profit organization, serving Maryland and Washington D.C. The team of dedicated professionals work together to improve the health and well-being of people and communities through a ministry of physical, mental and spiritual healing. They strive to convey this mission by living the organization’s core values of respect, integrity, service, excellence, and stewardship. If you are ready to move your career forward with Adventist HealthCare, you will find open positions in the fields of allied health, home health, mental health, nursing, and professional and supportive services. When joining the team, you will enjoy benefits, continuing education opportunities and a supportive work environment.

Job Description

Adventist Health is more than an award-winning health system. We provide whole-person care to our communities and champion the greater good - from the operating room to the boardroom, we are driven by our unique passion to live God's love through health, wholeness and hope. From Oregon to Oahu, we have a calling to always do more. Now is your chance to apply your passion to our mission.

Adventist Health Tillamook Regional Medical Center is a critical access hospital in Tillamook, serving a small community on the northern Oregon coast. Services include ambulance and emergency services, clinical outpatient therapy services, imaging, laboratory, medical and surgical services, intensive care, obstetrics, rehabilitation, home care, hospice and rural medical offices. Tillamook Regional Medical Center was also recently named one of the Top 100 Critical Access Hospitals in the United States by iVantage Health Analytics and The Chartis Center for Rural Health. The Top 100 Critical Access Hospitals play a key role in providing a safety net to communities across America.

Home of the Tillamook Cheese Factory, the Tillamook area is home to the famous Three Capes Scenic Loop. On this drive you will find breathtaking views of the ocean, the Three Arch Rocks, Netarts Bay and Haystack Rock in Pacific City. No matter where you go in Tillamook, there will be scenery to be had.

We're looking for someone to join our team as a Patient Access Representative (Clinic) who:

Facilitates the initial contact with the patient and is responsible for completing and verifying all registration information and collecting the patient's financial responsibility. Provides clerical support. Enters status changes in the computer. Works on routine assignments within defined parameters, established guidelines and precedents. Follows established procedures and receives daily instructions on work.

Essential Functions:

* Facilitates the patient admission process including collection of patient information and financial data.

* Performs clerical tasks such as answers phone calls and questions. Maintains files and patient information up to date.

* Schedules and coordinates appointments with patients. Confirms patient appointments and gives appropriate instructions.

* Performs other job-related duties as assigned.

You'll be successful with the following qualifications:

Education:

* High School Education/GED or equivalent: Preferred

* Associate's / Technical Degree or equivalent combination of education/related experience: Preferred

SDL2017

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Adventist HealthCare

Type

Nonprofit

Size

Large

Revenue

$500M to $1B

Location

Multiple locations

Industry

Home Health Care Services
Nursing Care Facilities

Founded

1907

CEO

Terry Forde

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