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Patient Accounts Representative job

AMITA HealthEvanston, IL
AMITA Health jobs

Company

Salary

Skills

Company Description

AMITA Health is a faith-based healthcare network in Illinois, with 19 hospitals, 23 immediate care centers, 80 clinics and outpatient facilities and 25,000+ associates. The name AMITA is inspired by words from several languages and embodies the core values: friendship in Italian, honesty and truth in Hebrew, and spiritual light and boundlessness in Hindi. If you are passionate about bringing care to people, and would like to make a positive impact on your communities, you will feel at home with AMITA Health. Professional opportunities, career advancement potential, comprehensive training, and competitive wages add up to the employment package of AMITA Health, focusing on paid time off, medical plan, disability plan, life insurance, flexible spending, employee assistance, wellness program and retirement plan.

Job Description

Why Join AMITA?

AMITA Health () is a joint operating company formed by the Adventist Health System in Altamonte Springs, FL and St. Louis, MO based Ascension.

AMITA Health is the largest health system in Illinois, comprising 19 hospitals and more than 230 sites of care. The health system has 900 providers in its medical groups, more than 26,000 associates and 7,000 physician partners and serves over 4.3 million residents in the greater Chicagoland area.

What You Will Do

As an Associate with AMITA Health, you will have the opportunity to

Initial contact for the public. Receive payments and allowances and perform data entry of payments, allowances and account adjustments in an accurate and timely manner. Handle inquiries, complete correspondence, accept private payments and post cash on a daily basis.

Responsibilities:

  • Review and processes insurance explanation of benefits statements for accuracy. Refers debit/credit balances to collectors and refers credit balances for resolution. Review accounts on which credit balances exist and determines reason for the credit balance. Appropriately adjust the contractual allowance if in error, completes a transfer if a payment was applied to an incorrect account or requests a refund if an overpayment exists.
  • Report recurring insurance payment discrepancies and work with team to resolve. Identify accounts on which contractual adjustments are incorrect by working the daily credit balance report.
  • Reconcile bank deposits to payments entered into the financial system in a timely manner to ensure accurate account data.
  • Review accounts and respond in a timely manner. Respond to third party inquiries and works to resolve circumstances that create unwarranted debit/credit balances.
  • What You Will Need

    Education:
  • Diploma High school diploma or GED required
  • Work Experience:
  • None required.
  • Equal Employment Opportunity

    AMITA Health will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

    Estimated annual salary
    $29,830
    average
    Minimum
    $28,107
    Maximum
    $32,482

    TASKS

    • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    • Check to ensure that appropriate changes were made to resolve customers' problems.
    • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

    SKILLS

    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • SpeakingTalking to others to convey information effectively.
    • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

    KNOWLEDGE

    • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
    • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
    • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    AMITA Health

    Type

    Nonprofit

    Size

    Large

    Location

    Multiple locations

    Industry

    Healthcare

    CEO

    Mark Frey

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