Connect Hearing provides hearing healthcare services and products through our network of hearing centers. It's hearing care professionals help diagnose hearing loss and provide top-level consulting on the latest hearing aids. Based on an individual’s lifestyle and hearing health, Connect Hearing provides free consultation services with a professional who recommends the patients based on their present state. Patients can also qualify for a free 2-week trial with technologically advanced hearing aids. With its Head offices in Chicago, the company is an emerging division of the world’s leading hearing healthcare solutions provider: Sonova. Connect Hearing is the single largest employer of hearing health workers in the US, hence anyone with a specialized degree in hearing can apply for open vacancies. Benefits include free hearing aids for employees and their families, travel assistance, tickets at work discount, and more.
The Patient Care Coordinator (PCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Healthcare Professionals onsite, the PCC is able to provide support to all referring physicians and patients. The PPC should be able to deliver general hearing knowledge, schedule appointments and assist with numerous support needs within the clinic.
- Greet patients with a positive and professional attitude
- Collect patient intake forms and maintain patient files/notes
- Schedule/Confirm patients Appointments
- Complete benefit checks and authorization for each patients’ insurance coverage, including any follow-up required
- Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations, as well as schedule weekly evaluations for the clinic
- First level support to patients, answer questions, check patients in/out, collect and process payments
- Processes returns/refunds, as well as returning aids for credit, under the direct supervision of a licensed Hearing Care Professional
- Process repairs, under the direct supervision of a licensed Hearing Care Professional
- Preparation of Bank Deposits and submitting daily reports to Finance
- General knowledge and ability to sell accessories such as batteries, etc.
- Support in processing patient orders, receive all orders and verify pick up, input information into PMS (patient management system)
- Clean and maintain equipment and instruments
- Submit equipment and facility requests
- General office duties, including office cleanliness
- Timely and effectively manage inventory, order/monitor stock hearing aids, and submit supply orders as needed
- Assist with event planning and logistics of a minimum of 1 community outreach event per month to promote the Connect Hearing brand and generate demand.
- Operates in compliance with all local, state and Federal laws as well as Company policy and compliance standards
- Other duties and responsibilities as assigned
- High School Diploma or equivalent
- Associates Degree, preferred
Industry/Product Knowledge Required:
- Prior experience/knowledge with hearing aids is a plus
- Professional verbal and written communication
- Strong relationship building skills with patients, physicians, clinical staff
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- Ability to exhibit empathy
- 2+Years in a health care environment is preferred
- Previous customer service experience is required