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Patient Care Coordinator job

Connect HearingHealdsburg, CA
Connect Hearing jobs

Company

Salary

Skills

Company Description

Connect Hearing provides hearing healthcare services and products through our network of hearing centers. It's hearing care professionals help diagnose hearing loss and provide top-level consulting on the latest hearing aids. Based on an individual’s lifestyle and hearing health, Connect Hearing provides free consultation services with a professional who recommends the patients based on their present state. Patients can also qualify for a free 2-week trial with technologically advanced hearing aids. With its Head offices in Chicago, the company is an emerging division of the world’s leading hearing healthcare solutions provider: Sonova. Connect Hearing is the single largest employer of hearing health workers in the US, hence anyone with a specialized degree in hearing can apply for open vacancies. Benefits include free hearing aids for employees and their families, travel assistance, tickets at work discount, and more.

Job Description

The Patient Care Coordinator (PCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Healthcare Professionals onsite, the PCC is able to provide support to all referring physicians and patients. The PPC should be able to deliver general hearing knowledge, schedule appointments and assist with numerous support needs within the clinic.

  • Greet patients with a positive and professional attitude
  • Collect patient intake forms and maintain patient files/notes
  • Schedule/Confirm patients Appointments
  • Complete benefit checks and authorization for each patients’ insurance coverage, including any follow-up required
  • Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations, as well as schedule weekly evaluations for the clinic
  • First level support to patients, answer questions, check patients in/out, collect and process payments
  • Processes returns/refunds, as well as returning aids for credit, under the direct supervision of a licensed Hearing Care Professional
  • Process repairs, under the direct supervision of a licensed Hearing Care Professional
  • Preparation of Bank Deposits and submitting daily reports to Finance
  • General knowledge and ability to sell accessories such as batteries, etc.
  • Support in processing patient orders, receive all orders and verify pick up, input information into PMS (patient management system)
  • Clean and maintain equipment and instruments
  • Submit equipment and facility requests
  • General office duties, including office cleanliness
  • Timely and effectively manage inventory, order/monitor stock hearing aids, and submit supply orders as needed
  • Assist with event planning and logistics of a minimum of 1 community outreach event per month to promote the Connect Hearing brand and generate demand.
  • Operates in compliance with all local, state and Federal laws as well as Company policy and compliance standards
  • Other duties and responsibilities as assigned

Education:

  • High School Diploma or equivalent
  • Associates Degree, preferred

Certifications:

  • Not applicable

Industry/Product Knowledge Required:

  • Prior experience/knowledge with hearing aids is a plus

Skills/Abilities:

  • Professional verbal and written communication
  • Strong relationship building skills with patients, physicians, clinical staff
  • Experience with Microsoft Office and Outlook
  • Knowledge of HIPAA regulations
  • Ability to exhibit empathy

Work Experience:

  • 2+Years in a health care environment is preferred
  • Previous customer service experience is required
Estimated annual salary
$41,087
average
Minimum
$28,240
Maximum
$58,475

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Connect Hearing

Type

Company - Public

Size

Medium

Revenue

Less than $1M

Location

Multiple locations

Industry

Healthcare

Founded

2011

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