Expired job

Just missed a job?

Sign up and never miss an opportunity again!

Patient Care Coordinator job

Connect HearingLongview, TX
Connect Hearing jobs

Company

Salary

Skills

Company Description

Connect Hearing provides hearing healthcare services and products through our network of hearing centers. It's hearing care professionals help diagnose hearing loss and provide top-level consulting on the latest hearing aids. Based on an individual’s lifestyle and hearing health, Connect Hearing provides free consultation services with a professional who recommends the patients based on their present state. Patients can also qualify for a free 2-week trial with technologically advanced hearing aids. With its Head offices in Chicago, the company is an emerging division of the world’s leading hearing healthcare solutions provider: Sonova. Connect Hearing is the single largest employer of hearing health workers in the US, hence anyone with a specialized degree in hearing can apply for open vacancies. Benefits include free hearing aids for employees and their families, travel assistance, tickets at work discount, and more.

Job Description

The Patient Care Coordinator (PCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Healthcare Professionals onsite, the PCC is able to provide support to all referring physicians and patients. The PPC should be able to deliver general hearing knowledge, schedule appointments and assist with numerous support needs within the clinic.

Greet patients with a positive and professional attitude

Collect patient intake forms and maintain patient files/notes

Schedule/Confirm patients Appointments

Complete benefit checks and authorization for each patients’ insurance coverage, including any follow-up required

Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations, as well as schedule weekly evaluations for the clinic

First level support to patients, answer questions, check patients in/out, collect and process payments

Processes returns/refunds, as well as returning aids for credit, under the direct supervision of a licensed Hearing Care Professional

Process repairs, under the direct supervision of a licensed Hearing Care Professional

Preparation of Bank Deposits and submitting daily reports to Finance

General knowledge and ability to sell accessories such as batteries, etc.

Support in processing patient orders, receive all orders and verify pick up, input information into PMS (patient management system)

Clean and maintain equipment and instruments

Submit equipment and facility requests

General office duties, including office cleanliness

Timely and effectively manage inventory, order/monitor stock hearing aids, and submit supply orders as needed

Assist with event planning and logistics of a minimum of 1 community outreach event per month to promote the Connect Hearing brand and generate demand.

Operates in compliance with all local, state and Federal laws as well as Company policy and compliance standards

Other duties and responsibilities as assigned

Education:

High School Diploma or equivalent

Associates Degree, preferred

Certifications:

Not applicable

Industry/Product Knowledge Required:

Prior experience/knowledge with hearing aids is a plus

Skills/Abilities:

Professional verbal and written communication

Strong relationship building skills with patients, physicians, clinical staff

Experience with Microsoft Office and Outlook

Knowledge of HIPAA regulations

Ability to exhibit empathy

Work Experience:

2+Years in a health care environment is preferred

Previous customer service experience is required
Estimated annual salary
$28,301
average
Minimum
$19,451
Maximum
$40,277

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Connect Hearing

Type

Company - Public

Size

Medium

Revenue

Less than $1M

Location

Multiple locations

Industry

Healthcare

Founded

2011

Job Filters

FILTER JOBS
Senior Manager, eCommerceConnect Hearing - USAurora, IL
Connect Hearing - US Senior Manager, eCommerce The Senior Manager, E-commerce, is responsible for all activities related to conceptualizing and implementing e-commerce strategy and achieving market targets. Specific responsibilities include: business and e...Read more
Patient Care Coordinator - Woodlands, TXConnect HearingThe Woodlands, TX
The Patient Care Coordinator (PCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Healthcare Professionals onsite, the PCC is able to provide support to referring physicians and...Read more
Hearing Care Professional TraineeConnect HearingBedford, TX
The Hearing Care Professional Trainee (HCPT) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Healthcare Professionals onsite, the HCPT is able to provide support to referring...Read more
Hearing Care Professional - San Antonio, TXConnect HearingSan Antonio, TX
Who We AreConnect Hearing is a national retail network of hearing healthcare providers supplying hearing solutions to those in our communities. We are part of international hearing healthcare manufacturer and retailer, Sonova. As part of the Sonova group...Read more
Operations Support/ Training ManagerConnect HearingAurora, NE
Who we areIn a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a...Read more

Closed Job Filters

FILTER JOBS
Patient Care CoordinatorConnect HearingLargo, FL
The Patient Care Coordinator (PCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Healthcare Professionals onsite, the PCCRead more
Patient Care CoordinatorConnect HearingIrving, TX
The Patient Care Coordinator (PCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Healthcare Professionals onsite, the PCCRead more
Patient Care CoordinatorConnect HearingHealdsburg, CA
The Patient Care Coordinator (PCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Healthcare Professionals onsite, the PCCRead more
Patient Care CoordinatorConnect HearingLivermore, CA
The Patient Care Coordinator (PCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Healthcare Professionals onsite, the PCCRead more
Patient Care CoordinatorConnect HearingAustin, TX
The Patient Care Coordinator (PCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Healthcare Professionals onsite, the PCCRead more
Similar jobs in the area
Overview: Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental...Read more
DescriptionSummary: Provides administrative support for Directors to include: scheduling, tracking, and reporting information. Provides clerical support to include typing and answering calls.Receives and responds to routine correspondence. Compiles basic...Read more
DescriptionSummary:To accurately collect socio-economic information for proper utilization by all hospital departments to ensure proper care for the patient and to effectively maximize reimbursement. Requirements:High school diploma or equivalent...Read more
About Hospitality Health ER Hospitality Health ER is a freestanding ER in Longview, TX. We are currently accepting applications for a PRN (as needed) Health Unit Coordinator (HUC). We pride ourselves on providing exceptional hospitality and customer...Read more
gig jobs
Food CourierDoorDashHenderson, TX
Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. As a Dasher, you can be your own boss and enjoy the...Read more
Patient Access Representative - PRNCHRISTUS Spohn Hospital Corpus Christi (Texas)-MemorialLongview, TX
Summary: To accurately collect socio-economic information for proper utilization by all hospital departments to ensure proper care for the patient and to effectively maximize reimbursement. Requirements: High school diploma or equivalent preferred Hospital...Read more
gig jobs
Remote Product Tester - Earn $25-$45/hrAmerican Consumer PanelsBig Sandy, TX
In-Home Usage Tester (Product Tester from home) Part-time Presently we're recruiting Product Testers (from home) in several US cities to expand our private network of In-Home Usage Testers (IHUT) to fulfill upcoming contracts with national and...Read more
Patient Access Representative - PRNChristus Health SystemLongview, TX
To accurately collect socio-economic information for proper utilization by all hospital departments to ensure proper care for the patient and to effectively maximize reimbursement. Requirements: High school diploma or equivalent preferred. Hospital o...Read more
DescriptionSummary: Responsible for clerical and secretarial duties, scheduling, and coordinating calendars to maintain productivity, prioritizing office procedures, compiling statistical reports and assisting in special projects as directed by the...Read more
Description Summary: Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assist with referrals...Read more
Assist ICU Department staff with organization of the work stations and process of physician orders. Compiles daily, nightly, weekly and monthly reports for the ICU Director. Maintains file drawers, rolodex and forms. Works with and extracts data/reports...Read more
Senior Patient Representative - Gastroenterology ClinicCHRISTUS Spohn Hospital Corpus Christi (Texas)-MemorialLongview, TX
Summary: Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assist with referrals. Collects...Read more
Show more jobs
500+ more jobs

Similar jobs

Are you passionate about helping others? Do you see yourself positively impacting the patient experience by being the meaningful first touchpoint at the store? At Stanton Optical our Patient Coordinators carefully orchestrate an efficient flow and tr...Read more
Are you passionate about helping others? Do you see yourself positively impacting the patient experience by being the meaningful first touchpoint at the store? At Stanton Optical our Patient Coordinators carefully orchestrate an efficient flow and...Read more
DescriptionSummary:Admit patients to hospital, assuring that all hospital policies and procedures are observed. Prepares pre-admission and admitting forms, assigns rooms, and facilitates room transfers as necessary. Verifies insurance benefits assigned to...Read more
A new environmental company is looking to hire on a part time (24hrs) a week appointment coordinator. Responsibilities will include setting up business relations, seeking out potential clients, and setting appointments for the consultants. Previous...Read more
Responsible for answering a multi-line telephone system, scheduling appointments, greeting patients. Responsible for preparation of charts, entering patient demographics, charges and payments into the clinic computer system. Responsible for verifying...Read more
Responsible for answering a multi-line telephone system, scheduling appointments, greeting patients. Responsible for preparation of charts, entering patient demographics, charges and payments into the clinic computer system. Responsible for verifying...Read more
Medical Receptionist PRN FloatQuickVisitHenderson, TX
Medical Front Office/MA Quick Visit Urgent Care We are seeking full time and part-time Medical Front Desk/MA workers to become a part of our team working in the urgent care/primary care setting. Your main focus will be providing high-quality patient care...Read more
MedData has an excellent career opportunity available as a Bilingual Patient Advocate to work in a hospital setting located in Longview, TX. The schedule for this full-time role is 8am-5pm, Monday-Friday.POSITION OVERVIEW:The purpose of this position is to...Read more
Patient Service Representatives (PSR) play a vital role at Aspen Dental-branded practices. PSR's are the first point of contact for patients at a practice, and also have key responsibilities in the coordination of many day-to-day administrative office...Read more
DescriptionSummary:Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assist with referrals...Read more