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Patient Care Navigator job

MedAmerica, Inc. jobs

Company

Skills

Company Description

For more than 40 years, Vituity's Practice Management group (once MedAmerica) has given aptitude to doctor groups, clinics, and other medical care associations. They are medical care executives, nursing advisors, and business experts who work in collaboration and coordination to supplement and support their suppliers' clinical proficiency. Their objective is to transform the global healthcare industry and ensure high-quality medical consideration to the maximum number of people, through their associates. They impart their vision and mission to their workforce as well. To expand their team, they seek highly motivated individuals, committed to success through extensive hard work and work ethics. They also believe in ongoing training and development of their employees. They develop and maintain a culture of caring, support, and encouragement.

Job Description

As a Patient Care Navigator, you play a critical role in improving the level of care for each patient. At Vituity, we never forget that. To ensure your success, we provide the systems of support you need to help you grow and reach your professional goals. Vituity is among the largest truly democratic physician partnerships and one of the leading multispecialty medical groups in the nation.
The Impact You'll Make
The primary focus of the Patient Care Navigator (PCN) is to guide patients and their families following the discharge from the hospital to assure a smooth transition home. In this role, it is vital to use a patient centered approach and have effective communication. The PCN displays a willingness to explore and acknowledge patient needs, expectations and values. She/he responds to patients needs in a way that is helpful and beyond expectation. The primary goal is to work collaboratively with patients and coordinate care with various healthcare team members to have a positive effect on patient health outcomes by receiving the right care in the right place at the right time.
Additional responsibilities include, but not limited to:
  • Establishes relationships with and serves as primary point of contact for patients
  • Clearly communicates the purposes and services available to patients, family members and caregivers.
  • Works with the patient to coordinate transition into or out of a care setting by following instructions they received from a medical professional. This may include faxing information, obtaining referrals or authorizations, arranging transportation, coordinating durable medical equipment (DME), making and confirming appointments, obtaining test results, and other patient related duties as designated
  • Practices regular communication with care team members to provide feedback around process improvement of services offered within the community, and to expand knowledge of those services that can better serve the patient and increase effectiveness of the role.
  • Frequent touch bases with Program Manager and Medical Director and assistance with other duties as assigned for participation in hospital initiatives.
  • Remains aware of and develops relationships with community resources and services offered, such as (and not limited to) mental health, housing, food, and employment assistance, and provides information on such services to patients as needed.
  • Receives patient requests for assistance and refers patient to appropriate member of the care team for resolution, unless Navigator can resolve on his/her own and within the scope of the position.
  • Performs duties under compliance with HIPAA and understand the importance of protecting patient information.
  • Maintains documentation of all client encounters in excel or software based program, and completes reporting requirements according to program standards.
  • Attends and represent the organization at training and meetings at the request of or with the approval of supervisor
  • Fully discloses relevant training, experience and credentials, in order to help patients understand the scope of services the Patient Care Navigator is qualified to provide and refrains from any activity that could be construed as clinical in nature.
  • Under the direction of the manager, develop an understanding and work with the care team to facilitate improvements of Adjusted Length of Stay (ALOS), re-admission reasoning and rates, Gaps in Care, health insurance, and other concepts as needed, guiding by local care scenarios.

Required Experience and Competencies:
  • Requires a high school diploma or GED.
  • BILINGUAL - SPANISH SPEAKING REQUIRED .
  • Customer service experienced.
  • Healthcare experience preferred.
  • Caregiver experience preferred.
  • Knowledge of computer skills using Microsoft Word, Excel and e-mail.
  • Entry level knowledge of Excel
  • Ability to demonstrate phone etiquette and customer service skills.
  • Ability to communicate effectively in both verbal and written.
  • Ability to remain organized and manage competing priorities.
  • Ability to work independently and within established time frames.
  • Listening - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness -being aware of others' reactions and understanding why they react as they do.
  • Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Judgment and Decision Making - considering the relative costs and benefits of potential actions and present the options to the patient.

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

MedAmerica, Inc.

Type

Company - Private

Size

Medium

Location

Emeryville, CA

Industry

Healthcare

Founded

1975

CEO

Michael Harrington

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