Patient Portal Liaison/HIM Specialist - HIM - 1. 0 FT D job

256
Patient Portal Liaison/HIM Specialist - HIM - 1. 0 FT D
jobs
330
jobs in
Wilkes-Barre, PA
12
jobs at
Community Health Systems
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Job

Company

Description

Skills

Summary

Job openings

Company Description

Community Health Systems, Inc. is one of the nation’s leading operators of general acute care hospitals. The organization’s affiliates own, operate or lease 158 hospitals in 22 states with approximately 27,000 licensed beds. Affiliated hospitals are dedicated to providing quality healthcare for local residents and contribute to the economic development of their communities. Based on the unique needs of each community served, these hospitals offer a wide range of diagnostic, medical and surgical services in inpatient and outpatient settings.

Job Description

Description:

The Patient Portal Liaison is responsible for registering new patients to the Commonwealth Health Patient Portal. This position is also responsible for educating, coaching, and engaging patients and patient families on the use and benefits of the Patient Portal. This individual will serve as the main liaison for patients using the Patient Portal. The position is responsible for verifying identity of the patient being provisioned and linking them to the correct medical record(s). Also serves as the HIM Lead who is responsible for higher level HIM assignments to include daily payroll and time off approval processing, medical record number management, forms management, and serves as the HIM representative in the absence of the HIM Director.

High school diploma or G. E. D. required. College degree preferred. Courses in computers with office practice experience recommended. Prefer previous work experience in a healthcare/hospital setting. Demonstrated ability to communicate effectively both verbally and in writing with a variable level of individual. Must possess strong customer service skills. Possesses strong computer skills, including ability to navigate the internet. Must have the ability to teach/train patients who are at a range of computer skill knowledge levels. Knowledge of best practices with regards to time management and understanding of task timelines. Self-motivated and able to work independently.
This job was posted on Sat Dec 16 2017 and expired on Mon Dec 18 2017.

Tasks

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Solicit sales of new or additional services or products.
  • Order tests that could determine the causes of product malfunctions.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Skills

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Persuasion - Persuading others to change their minds or behavior.
  • Service Orientation - Actively looking for ways to help people.

Knowledge

  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Community Health Systems

Description

Community Health Systems, Inc. is one of the nation’s leading operators of general acute care hospitals. The organization’s affiliates own, operate or lease 158 hospitals in 22 states with approximately 27,000 licensed beds. Affiliated hospitals are dedicated to providing quality healthcare for local residents and contribute to the economic development of their communities. Based on the unique needs of each community served, these hospitals offer a wide range of diagnostic, medical and surgical services in inpatient and outpatient settings.

Type

Company - Public

Size

Large

Revenue

Over $10B

Location

Multiple locations

Industry

Health Services

Founded

1985

CEO

Wayne T. Smith

Website

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