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Patient Registration Coordinator AdventHealth Centra Osceola Float, FT job

AdventHealthMaitland, FL
AdventHealth jobs

Company

Skills

Company Description

AdventHealth is a faith-based, non-profit health care system headquartered in Altamonte Springs, FL, operating facilities within 10 states across the United States. With 46 hospital campuses and more than 8,200 licensed beds, it is the largest not-for-profit Protestant health care provider and one of the largest non-profit health systems in the nation. The full continuum of integrated care also includes urgent care centers, home health and hospice agencies, and skilled nursing facilities. While each facility is a unique entity, all remain united in one mission of Extending the Healing Ministry of Christ. If you are a compassionate, positive, joyous and calm individual, you belong in the team. Working for Advent Health, you will receive professional recognition with benefits such as medical insurance coverage and health screenings (subject to eligibility), retirement savings plan, discounts, educational assistance, spiritual support and more.

Job Description

Patient Registration Coordinator - AdventHealth Centra Care Osceola County Float Top Reasons to work at AdventHealth Centra Care Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit. Fulfilling work with people who treat you like family. Excellent benefits, market-driven wages and career development opportunities. Recognized for the seventh year in a row as a recipient of the Gallup Great Workplace Award as part of the AdventHealth network. Opportunities for advancement as we expand our network across the nation. Work Hours/Shift: Rotating schedule, two days on, two days off, split Fridays, alternate weekends, and some holidays You Will Be Responsible For: Drives customer service initiatives by creating and owning the patient experience Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data Communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration Obtains client information for worker’s comp and corporate accounts, and verifies authorization and service(s) requested What You Will Need: High school diploma or equivalency Must maintain current CPR certification at all times. If certification is not current at time of hire, the employee must obtain a valid card within their first ninety days. Job Summary: Under supervision of the Practice Manager, the Patient Registration Coordinator is accountable for the patient’s first impression of the organization by making patients feel safe, cared for and respected with an emphasis on customer service. They are responsible for the complete patient registration process. Schedule: Full-time Shift: Day Job Travel: Yes, 100 % of the Time

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

AdventHealth

Type

Nonprofit

Size

Large

Founded

1973

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