Patient Services Coordinator, SEIU job

Partners HealthCareOak Bluffs, MA
Partners HealthCare jobs

Company

Skills

Company Description

Partners HealthCare is a not-for-profit health care system that is committed to patient care, research, teaching, and service to the community locally and globally. Collaboration among our institutions and health care professionals is central to our efforts to advance our mission.

Job Description

PURPOSE OF YOUR JOB DESCRIPTION:

This position reports to the Operations Supervisor. The Patient Services Coordinator, under supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, and schedule patient appointments. This person understands their position is an important part of the care team in the Patient Centered Medical Home and promotes partnership between patients, family and team

DELEGATION OF AUTHORITY:

As a Patient Services Coordinator, you are delegated the authority, responsibility and accountability necessary for carrying out your assigned duties.

JOB FUNCTIONS:

Every effort has been made to make your job description as complete as possible. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position.

PERFORMANCE REQUIREMENT / DUTIES AND RESPONSIBILITIES

Requirements:

Understands their position is an important part of the care team in the Patient Centered Medical Home and promotes partnership between patient, family and team.

Actively participates in daily team huddles.

Greets and directs visitors.

Answers incoming patient calls in a Call Center setting.

Addresses live phone calls and sends to triage nurse as needed.

Reviews EMR administrative messages, Outlook e-mail, multiple times per day.

Schedules patient appointments for follow up, new patient office visits, sick visits, annual visits, etc.

Confirms and edits patient insurance coverage.

Completes EMR functions, i.e. Arrival Status, No Shows, Cancellations.

Fills empty slots within the clinician's schedules daily utilizing a wait list, follow up list and sick/urgent visits.

Maintains adequate stock of new patient packets, follow up appointment cards, Patient Gateway portal cards.

Closes and reconciles all co-payment and self-payment batches for the day prior to end of shift.

Reschedules canceled appointments in EMR using EMR functionality for wait list, recall list and Televox cancellation lists.

Cross trained to support primary care, pediatrics and specialty offices.

Applies and promotes the Core Values of MVH.

Provides welcoming, efficient and thorough customer service at the point of patient check in for Established Patients and New Patients.

Verifies patient using two patient identifiers, arrive patient in EMR system, directs patient to the appropriate care team.

Confirms and updates patient demographics and insurance; copy patient insurance card (s).

Requests/receives co-pays.

Schedules patient follow-up and new patient appointments.

Prints and distributes visit summary reports to patient upon departure.

Cross covers all check in/check out areas and call center duties as needed.

Other duties as requested.

EDUCATION REQUIREMENTS:

* High School diploma or equivalent required; Associates or college course work preferred.

EXPERIENCE:

* 1-3 years of customer service experience, preferably in a clinical setting.
* Call Center/high volume practice experience preferred.
* Electronic Medical Record Experience preferred.
* Ability to work effectively on a team.
* Ability to manage multiple tasks concurrently.
* Comfortable in a fast-paced working environment.

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Partners HealthCare

Type

Nonprofit Organization

Size

Large

Revenue

$1M to $2.5M

Location

55 Fruit StBoston, MA, 2114

Industry

Anesthesiologists

Founded

1994

CEO

David F. Torchiana

Job Filters

FILTER JOBS
Registered Nurse (RN) Wayland, Waltham, WestonPartners Healthcare SystemWaltham, MA
Partners HealthCare at Home serves patients from rehabilitation after illness or injury, to chronic disease management. We are dedicated to providing the highest quality specialized care designed to meet the patients' unique needs with the goal of...Read more
CCU RN hires are eligible for a sign on bonus! Granted the Distinguished Hospital Award for Clinical Excellence (trademark); 2019 by Healthgrades, Wentworth-Douglass Hospital is renowned as one of the largest acute care hospitals in the Seacoast region of...Read more
Salem Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the...Read more
The registered nurse renders highly professional and technical nursing care to assigned patients. The registered nurse provides direct and indirect patient care using the nursing process (assessment, planning, implementation, and evaluation). Oversees...Read more
Registered Nurse - Dialysis - Per DiemPartners Healthcare SystemNantucket, MA
Essential Job Duties and Responsibilities * Demonstrate understanding of the standards of care related to hemodialysis/ESRD nursing. * Demonstrates proficiency in performing dialysis nursing by: * * Assessing patient access for patency and/or complications...Read more

Closed Job Filters

FILTER JOBS
Billing Representative I, Accounts Receivable ManagementPartners Healthcare SystemCharlestown, MA
GENERAL SUMMARY/ OVERVIEW STATEMENT: Reporting directly to the Team Supervisor and under the general direction of the Billing & Accounts Receivable Manager, the Billing Representative I performs aRead more
The clinical social worker is a key member of the psychiatric outpatient team who provides and oversees the provision of psychosocial and mental health care for selected patients and families.Read more
Patient Services Coordinator, SEIUPartners Healthcare SystemOak Bluffs, MA
PURPOSE OF YOUR JOB DESCRIPTION: This position reports to the Operations Supervisor. The Patient Services Coordinator, under supervision, provides administrative support to health care providers in aRead more
SRB - Wound Care NursePartners Healthcare SystemBrighton, MA
Summary Provide expert clinical consultation and education to nurses, family, patient and healthcare team regarding their responsibilities for coordinating all aspects of managing and deliveringRead more
Operating Room-Surgical First AssistantPartners Healthcare SystemBoston, MA
Certified Surgical Assistants are integral members of the surgical/nursing team in each Operating Room. Certified Surgical Assistants report the Nursing Director of the Operating room. They work underRead more
Similar jobs in the area
Patient CoordinatorCenterville Family Dental CareBarnstable, MA
Job Summary The Patient Coordinator is responsible for promoting practice growth through effectively implementing administrative procedures and a positive, professional presentation as a member of the admin team. This position will project the positive...Read more
Patient CoordinatorAkumin Inc. J USFSouth Dennis, MA
OverviewPatient Coordinator / Front Desk Coordinator / Medical ReceptionistAkumin is changing the perception of diagnostic testing. Committed to providing excellence in diagnostic imaging, Akumin is on a mission to be the preferred provider. This growing...Read more
Patient CoordinatorWhatJobsBuzzards Bay, MA
Job Summary The Patient Coordinator is responsible for promoting practice growth through effectively implementing administrative procedures and a positive, professional presentation as a member of the admin team. This position will project the positive...Read more
This position directly reports to the Operations Manager. The Patient Services Coordinator, under supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the...Read more
gig jobs
Lyft DriverLyftFairhaven, MA
Earn up to $43 per hour driving with Lyft in Boston. New drivers can earn $2,500 in Boston after 170 rides in 30 days. Terms Apply What is Lyft? Lyft is a platform that connects drivers with individuals and organizations that need rides. Driving with Lyft...Read more
This position directly reports to the Operations Manager. The Patient Services Coordinator, under supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the...Read more
gig jobs
Food CourierDoorDashCataumet, MA
Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. As a Dasher , you can be your own boss and enjoy the...Read more
Patient Services RepresentativeCape Cod OrthoHyannis, MA
Cape Cod Orthopaedic and Sports Medicine’s (CCOSM) is privately owned growing practice with locations in Hyannis and Sandwich Massachusetts. Our mission is to excel in all aspects of orthopedic, physical therapy and occupational health treatment, to...Read more
Scheduling Coordinator Hyannis, MA Growing Home Care Company has an immediate full-time opening in our Hyannis office. Challenging, yet rewarding, work in customer service coordinating services for the elderly. This wonderful career opportunity offers a...Read more
Medical Office CoordinatorMDVIP Practice ManagementSouth Yarmouth, MA
MDVIP Practice Management, LLC is looking for a Medical Office Coordinator to join our team! Facilitates, plans and coordinates the operations of the clinical and front office functions of a Primary Care physician office while ensuring patient satisfaction...Read more
An Oncology Office Coordinator to perform diversified duties related to patient registration, insurance verification, co-pay collection, patient scheduling, and general administrative and clerical functions in support of the oncology service line. Co...Read more
MDVIP Practice Management, LLC is looking for a Medical Office Coordinator to join our team! Facilitates, plans and coordinates the operations of the clinical and front office functions of a Primary Care physician office while ensuring patient satisfaction...Read more
Show more jobs
500+ more jobs

Similar jobs

Receptionist/ Office CoordinatorWebster Home CareHyannis, MA
Flexible scheduling options to reflect your lifestyle choices! Join a fantastic team! No certification required! Webster Home Care is committed to providing the most comprehensive program of health and healing from the comfort of our clients' homes...Read more
Oncology Office CoordinatorCharlton Memorial Hospital (Fall River, Mass.)Fairhaven, MA
Work for One of the World#s Best Health Systems! Southcoast Health was voted by readers as South Coast Media Group#s Best Place to Work in 2019 and 2020.# Why? Because we have some of the most talented people in the world! **$1000 New Hire Sign On Bonus in...Read more
Patient Access Registration SpecialistCharlton Memorial Hospital (Fall River, Mass.)Fairhaven, MA
Work for One of the World#s Best Hospitals! In 2019, Newsweek named Charlton Memorial, St. Luke#s, and Tobey among the Best Hospitals in the World. Why? Because we have some of the most talented people in the world. # We are searching for a Patient Access...Read more
Work for One of the World's Best Hospitals! In 2019, Newsweek named Charlton Memorial, St. Luke's, and Tobey among the Best Hospitals in the World. Why? Because we have some of the most talented people in the world. We are searching for a Patient Access...Read more
Work for One of the World#s Best Health Systems! Southcoast Health was voted by readers as South Coast Media Group#s Best Place to Work in 2019 and 2020.# Why? Because we have some of the most talented people in the world! $1000 New Hire Sign On Bonus in...Read more
Front office patient scheduling coordinatorMattapoisett Dental PllcMattapoisett, MA
Well established dental office in Mattapoisett, MA has an opening for a Front Office Patient Scheduling Coordinator to work and grow in a modern and professional setting. Office has the latest technology and has a great team focused on providing the best...Read more
Medical ReceptionistHematology Oncology Specialists of Cape CodNorth Falmouth, MA
Responsibilities Include: Verifying patient Insurance Scheduling medical visits, radiology testing, labs or procedures as requested by clinicians Obtaining prior authorizations and referrals Answering and directing patient phone inquiries Qualifications...Read more
Office Coordinator Administrative AssistantGMEC EnterprisesFairhaven, MA
We are looking to hire an Office Manager to join our team! You will be responsible for overseeing the administrative activities of the organization. Responsibilities: Manage records and information Plan and maintain work facilities Provide administrative...Read more
Patient Access Representative - RheumatologyCharlton Memorial Hospital (Fall River, Mass.)Fairhaven, MA
Work for One of the World#s Best Health Systems! Southcoast Health was voted by readers as South Coast Media Group#s Best Place to Work in 2019 and 2020.# Why? Because we have some of the most talented people in the world! #**$1,000 New Hire Sign On Bonus...Read more
OverviewJob Position: Medical ReceptionistLocation: Falmouth, MassachusettsYears' Experience Required: 1+ Employment Type: Part-TimeBusiness: Cape Cod Hand TherapyCape Cod Hand & Upper Extremity Therapy is an out-patient rehabilitation practice that...Read more