TEKsystems, an Allegis Group company, the largest private talent management firm in the world. Our longstanding history and industry-leading position speak to our success in providing the IT staffing solutions, IT services and talent management insight required for you to actualize ROI and sustain a truly competitive advantage in a fast-changing market.
The Helpdesk Analyst will be responsible for supporting internal users, troubleshooting network problems and assisting with the operational duties of team management. Will work with customers to determine and resolve problems efficiently with customer service focus. Responsibilities Provide first level assistance to internal resources including executives Provide high level of professionalism when dealing with employees Will be required to document, track and monitor the issues to resolution Provide hardware troubleshooting of laptops, desktops and misc. electronic devices Provide standard onboarding/terming of employees Configure and deploy desktop/laptop, create various accounts, provision phone Provide de-provisioning of outgoing employees Delete accounts, deactivate equipment, create backups, etc. Provide Microsoft desktop support Deployment of new machines (laptops, desktops) Add end user to a corporate domain Manage Administrative local privileges on desktops/laptops Install and configure desktop OS's (Win10 and Mac OS) for various scenarios Install, configure and support MS productivity suite; Microsoft Office 365, Outlook, MS Teams etc Install and manage security software on desktops Support VPN users Responsible for supporting and setting up conference room technologies. Assist in the administration of Active Directory Qualifications 1+ years' Experience supporting and troubleshooting Windows desktop/laptop PCs, MAC OS and Audio-visual equipment 1+ years' Experience using Active directory * Ability to provide help desk support for standard software packages including MS Office products, virus software, web browsers as well as basic network support Knowledge on Cisco based Video conferencing administration Working knowledge of TCP/IP networks and system troubleshooting (subnets, firewall concepts, ports, and routing) A+, Microsoft, or Cisco certifications are an asset About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. - provided by Dice
PC Support Technician
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Total job posting distribution in the last 12 monthsBased on 130 job boards, duplications excluded