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PC Support Technician job

TEKsystemsChicago, IL
TEKsystems jobs

Company

Skills

Company Description

TEKsystems provides IT staffing solutions, IT services and talent management insight. With more than 6,000 clients (including 80% of the Fortune 500) and over 80,000 consultants deployed annually, it offers its IT consultants an extensive network and endless opportunities on a contract, contract-to-hire or direct placement basis. Areas include communications, healthcare, government and financial services. The company's presence is spanning over 100 locations across North America, Europe and Asia. TEKSystems is a subsidiary of Allegis Group, the largest private talent management firm in the world.

Job Description

The Helpdesk Analyst will be responsible for supporting internal users, troubleshooting network problems and assisting with the operational duties of team management. Will work with customers to determine and resolve problems efficiently with customer service focus. Responsibilities Provide first level assistance to internal resources including executives Provide high level of professionalism when dealing with employees Will be required to document, track and monitor the issues to resolution Provide hardware troubleshooting of laptops, desktops and misc. electronic devices Provide standard onboarding/terming of employees Configure and deploy desktop/laptop, create various accounts, provision phone Provide de-provisioning of outgoing employees Delete accounts, deactivate equipment, create backups, etc. Provide Microsoft desktop support Deployment of new machines (laptops, desktops) Add end user to a corporate domain Manage Administrative local privileges on desktops/laptops Install and configure desktop OS's (Win10 and Mac OS) for various scenarios Install, configure and support MS productivity suite; Microsoft Office 365, Outlook, MS Teams etc Install and manage security software on desktops Support VPN users Responsible for supporting and setting up conference room technologies. Assist in the administration of Active Directory Qualifications 1+ years' Experience supporting and troubleshooting Windows desktop/laptop PCs, MAC OS and Audio-visual equipment 1+ years' Experience using Active directory * Ability to provide help desk support for standard software packages including MS Office products, virus software, web browsers as well as basic network support Knowledge on Cisco based Video conferencing administration Working knowledge of TCP/IP networks and system troubleshooting (subnets, firewall concepts, ports, and routing) A+, Microsoft, or Cisco certifications are an asset About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. - provided by Dice PC Support Technician

TASKS

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

TEKsystems

Type

Subsidiary

Size

1001 to 5000 employees

Revenue

$2B to $5B

Location

111 North Canal St # 105Chicago, IL, 60606and others

Industry

Customer Service
Engineering/Architecture
Marketing/Advertising/PR
More...

Founded

1983

CEO

Jay Alvather

Job Filters

Customer Support RepresentativeTEKsystems, IncPhoenix, AZ
Are you interested in getting into IT? --> I have the job for you! This Client is looking to expend their Customer Support team. As a Customer Support team member your primary duties will include: Primarily responding to directs inbound telephone calls...Read more
Customer Service RepresentativeTEKsystems, IncDallas, TX
One of our customers is hiring for several customer service representatives. This will be a 12 month contract working remotely and there are opportunities for supervisor roles as well. Please apply for more information. About TEKsystems: We're partners in...Read more
Customer Support SpecialistTEKsystems, IncTempe, AZ
The company is looking to expand their Customer Support team. As a customer support team member your primary duties will include: 1. Primarily responding to and directs inbound telephone calls that come into the contact center. 2. Responding appropriately...Read more
Customer Support AssociateTEKsystems, IncRoanoke, VA
Do you have a customer service mindset? Have you ever worked in a call center and/or in a customer service role within healthcare? Are you looking for new opportunity due to the pandemic or other circumstances? If the answer to these questions is yes...Read more
HTML Email DeveloperTEKsystems, IncOwings Mills, MD
HTML Email Developer will code, produce and deliver industry-standard email communications as part of a global production servicing organization. They will work directly with internal and external clients to manage end-to-end design, production and...Read more

Closed Job Filters

Linux AdministratorTEKsystemsChicago, IL
Top 3: 1. 5+ yrs experience with administration in Red Hat 6 or 7 and/or Solaris experience. 2. MUST have heavy experience with applying patches in Red Hat (Satellite 6). 3. Any orchestrationRead more
Splunk Engineer - 100% RemoteTEKsystemsCharlotte, NC
TEKsystems is looking to hire a team of Splunk resources at one of our largest clients int he Charlotte market. All applicants must have the ability to work on a TEKsystems W2. Please apply by sendingRead more
Cloud supportTEKsystemsPeoria, IL
Previous experience with L1/L2 support with ticket resolution (Windows/Linux/Networking) Experience with scripting/programming: Java, .Net, PowerShell, Python -- mostly modifying scripts in placeRead more
Systems ArchitectTEKsystemsSouth Paterson, NJ
NO THIRD PARTY VENDOR NO SPONSORSHIP We are looking for several windows engineers for a 1 year project to assist our customer. the client is assigning a handful of FTE' to a specific project and needsRead more
System Security engineerTEKsystemsTextile Finance, CA
Local TEKsystems client is looking for a System Security Engineer with a secret clearance to help put risk mitigation plans in place for the Air Force to create secure systems which enhance theRead more
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