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2.7
6 ratings
2.7
Salary & Benefits
3.2
Professional growth
2.5
Work-Life balance
2.5
Recognition & Support
2.8
Culture & Values
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Percepta is a customer service organization whose area of specialty is to create customer loyalty for clients through customer satisfaction and retention. The organization has been around for the past 16 years in 18 different countries serving 24 markets. The headquarters is in Dearborn, Michigan. The organization operates a 4-system model which includes, project management and implementation, considering people skills, creating a strategy based on the customer, and developing solutions spanning the entire journey. Their services include contact center and customer experience, business support and outsourcing, revenue generation, and consultancy. Their core values include respect, culture of service, proactiveness, teamwork. Some job openings include Financial Analyst, Customer service manager, Customer care representative, and more. importantly, the organization also maximizes technology to get results.

Company - Private
$100M to $500M
Large
Multiple locations
Business Support Companies, Consulting Companies
2000
Alan Jacobs
What departments Percepta employees work at?
DepartmentsRatio
other occupation55.2%
Management23.7%
Computer / IT21.2%
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See what companies are similar to Percepta
Advertising
Large size
Telecommunications Companies
Large size
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Team

Professional experience

How many years of experience do Percepta employees have before joining?
Years of experience at Percepta: Newcomers: 21%, Experiencers: 16%, Experts: 25%, Veterans: 38%. Percepta employees have 8+ years experience on average before joining.
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Where did Percepta employees work before joining?
Where they've worked before Percepta: ADT, Bank of America, Comcast. Typical Percepta employees have worked at ADT.
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ADT
Bank of America
Comcast
What industries did Percepta employees work in previously?
Industry Background: The most typical industries of Percepta: Consulting Companies, Insurance Agency & Brokerage Firms, Commercial Banking Companies, Computer Systems Design Companies, Niche Retailers. Percepta employees most likely come from a Consulting Companies industry background.
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Where did Percepta employees work before joining?
Past employers' size at Percepta: Small: 29%, Medium: 12%, Large: 59%. Most Percepta employees have previously worked at large companies.
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Educational background

What did employees at Percepta study?
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Where did employees at Percepta study?
Eastern Florida State College
Henry Ford Community College
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Employee data

How long do people stay in a role at Percepta?
Time employed at Percepta: <1: 11%, 1-3: 30%, 4-8: 33%, 9-13: 18%, 14-20: 7%, 20+: 1%. Most Percepta employees stay with the company for 4-8 years which is the same as the industry average.
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How does Percepta rank for age & gender diversity?
Gender ratio at Percepta: 57.8% Male and 42.2% Female. Age ratio at Percepta: 16-20: 0%, 21-30: 33%, 31-40: 39%, 41-50: 19%, 51-60: 6%, 60+: 3%. Percepta rates - 5.2% more female than the industry average. Most Percepta employees are 31-40, which is on par with the industry median age range.
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Career advancement

How does Percepta rank for career advancement?
Career advancement at Percepta: medium. Percepta ranks medium for career advancement which is above the industry average.
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What companies do Percepta employees go on to work at?
Future employers of Percepta: Christian Care Ministry, City of Detroit, Concentrix, Ford Motor Company, Harris. People who work at Percepta most typically go on to work for the Christian Care Ministry.
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Christian Care Ministry
City of Detroit
Concentrix
Ford Motor Company
Harris

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Percepta Reviews and Ratings

Have some insight of Percepta?
Get the scoop on what others who have experience with Percepta think of working there or join the conversation by leaving a review.
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avatar-of-creator
FordPass Guide
Allen Park, MI - June 26, 2022
Have to drink the Ford koolaid to get ahead.
1.6
Ratings
1
Professional growth
1
Salary & Benefits
2
Work-Life balance
2
Recognition & Support
2
Culture and Values
As long as you are rah rah Ford you will get a pay raise and promoted. If you are a problem solver, forget it. They have tight time limits to get the customers off the call. Turnover is high which means most of the people answering the phone have no idea what they are doing.

Pros and Cons
A paycheck and some benefits.
They want the guides taking calls to be robots. Strict scribes to follow or get a bad review.
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Sales Zone Manager - SDR
Melbourne, FL - December 16, 2021
I was privideged to work for this organization for almost 14 years!
4.4
Ratings
5
Professional growth
5
Salary & Benefits
3
Work-Life balance
4
Recognition & Support
5
Culture and Values
I started with Percepta on Feb of 2006, as an agent for the FCSD program, i quickly moved up to the Executive Contact Team, and then Team Lead for the program, which went thru a huge growth spurt and massive program restructuring that took much of the leadership team to new roles and really gave me an excellent education in multi-tasking, time.management and coaching.and managing many agents and teams at once. That gabe me.a.firm foundation to my next role, Sales Zone Manager for the SDR. This position was qn amazing opportunity to learn as i coached eeers from all over the country in growing their business and maintaing profitability during a very difficult time.for the domestic auto industry. Furthermore this organization allowed me.to see every ook.amd cranny of the several zones i managed behhind the wheel of Ford Mustang or equaliy new.product. it gave me the knowledge in how.to grow any business and achieve and maintain profitability as well as adjusting to hard ecomony.

Pros and Cons
And in credible kniwledge base for the Automotive industry
End of the month is typically a.stressful and high intensity work environment in all depts.
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Discussion about Percepta

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Share your thoughts and ideas about Percepta with others in our community.
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What’s the gender distribution at Percepta?
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Benjamin Gardner3 years ago
42.2% female, 57.8% male.
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When was Percepta established?
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Isabella Holmes3 years ago
2000.
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What industry is Percepta in?
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Sophie Hayes3 years ago
they’re in Customer Service, Engineering/Architecture, Marketing/Advertising/PR, Human Resources, Consulting/(Non-Executive) Management.
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Where is the headquarters of Percepta?
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Isabella Holmes3 years ago
It’s in Mountain View, CA.
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What’s Percepta’s yearly revenue?
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Sophie Hayes3 years ago
$100m to $500m, i think
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Who is the CEO of Percepta?
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Benjamin Gardner3 years ago
Alan Jacobs.
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What’s the average length of tenure at Percepta?
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Isabella Holmes3 years ago
Typically 4-8 year(s).
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what kind of companies did Percepta employees work for?
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Liam Brown3 years ago
Large companies before Percepta.
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what are the chances of career advancement at Percepta?
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Isabella Holmes3 years ago
medium.
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who are employees usually hired by after leaving Percepta?
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Isabella Holmes3 years ago
by one of these businesses: Christian Care Ministry, City of Detroit, Concentrix, Ford Motor Company, Harris, Health First, Quicken Loans, Radial Inc.
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Who are the top previous employers of Percepta employees?
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Liam Brown3 years ago
ADT, Bank of America, Comcast, Compuware Corporation, Ford Motor Company, Radial Inc., The Cheesecake Factory, TTEC.
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Does anyone know the average age of employees at Percepta?
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Liam Brown3 years ago
Here’s an estimate I found for Percepta: 31-40, 21-30.
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Where did most of Percepta employees go to school?
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Liam Brown3 years ago
Eastern Florida State College, Henry Ford Community College, University of Central Florida, University of Michigan-Dearborn, Wayne State University.
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Actually I live in a far area. So I wanna confirm does it offer Remote work?
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8 months ago
If you want to work from home and earn good, yyou are in a right place. 😊
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8 months ago
Yes, they do offer work from home and it is literally amazing. ❤
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What's work environment?
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8 months ago
The company has certainly had challenges in the past, however current leadership is top notch. 😇
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8 months ago
enjoyable is the huge focus on work-life balance and diversity and all levels of leadership are approachable and willing to listen.
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Great co-workers and stable Management💛
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9 months ago
This is a very well run organization with a bright future.😇
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9 months ago
There are also available online trainings if you need to learn more and improve your skills.😍
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I heard they've quarterly matching after six months
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8 months ago
The company offers 401k plan😘
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8 months ago
You heard right it's amazing as comapred to competitors.🥰
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The culture of this outfit is very nice good work home balance.❣
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9 months ago
Management is really super active and think about their employees.
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9 months ago
A great place to work for people who are looking for growth and learning. I have been working here for more than a year now, the work culture is great and diverse
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I have heard that it is wonderful at managing, Is it so?
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8 months ago
They need to improve their management.
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8 months ago
management is just fine. I won't say the ideal but ok. I can bear with
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Please tell me about the working hours, Will I be able to manage it with my personal life🥺
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9 months ago
One is able to manage their personal and professional life as they do not put extra burden on theie employee 😀
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9 months ago
Working with this organization was pleasurable as I was able to manage everything easily with work. 😅
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How to apply for job?
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8 months ago
I appied via employees refferal.
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8 months ago
Apply online or through LinkedIn.😁
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I wanna join it, but I am worried about the selection process. lemme know the interview process.
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9 months ago
It was fun to go through all the process . ❤
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9 months ago
Easy, simple steps.Overall, not bad, would recommend it to others. 😅
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I want to join it can someone please tell me about the enviornment of it?🙄
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8 months ago
one can work comfortablly in such a pleasant enviornment. 😆
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8 months ago
great environment to work. Everyone is happy here😆
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How flexible are working hours?
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8 months ago
40 hours of work weekly :
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8 months ago
Flexible work hours are 8hrs daily and weekly 😅
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The benefits package is a reflection of the industry😃
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9 months ago
Great culture at work daily🥰
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9 months ago
good benefits package offered to all full time
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Everyone helps each other out, there is good support, the pay is competitive, and are really good benefits.💚
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8 months ago
There are good resources at our disposal, and a great management team that is always willing to help.
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8 months ago
Remote has its place and I love it even though I miss my colleagues.🥺
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This is a productive and fun environment. I absolutely love my work family!💚
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8 months ago
There is no micromanage mindset. If you need help ask and it’s there. I havent been there long but I already love it. They treat me so good.
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8 months ago
I would recommend working here🙂
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What are the oerks of working with them?
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8 months ago
Great place to work! Prioritizes diversity and inclusion🤗
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8 months ago
It's fun. Like being a part of a big family.💗
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Is it great companty to learn and grow?
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8 months ago
Micromanagement is non existent.😅
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8 months ago
A great company, where their culture of service is truly followed.😍
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What other benefits can I get by working with Them?
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9 months ago
It's a platform where you can make money in less time 😅
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9 months ago
Dental and vision insurance for employees. I like these two 😊
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Are coworkers collaborative an supportive?
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9 months ago
You have the opportunity to grow and achieve
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9 months ago
Culture of service is exemplified by all the departments I interact with.🥰
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My education background is relatively week compared to the people these days, but I want to join.
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7 months ago
I have done bachelors in arts and now I am working on a very good post.😅
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7 months ago
as long as you're good at what you do, you can join😀
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I started at working with it but I am worried about my future, Is there any career advancement?
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9 months ago
the chances of advancing your career advancing relative to the time in a position is very low. 😏
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9 months ago
I have worked with this organization and there's no growth. I am still at a same position 😏
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What's the health insurance policy?
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9 months ago
The health insurance is full of opportunities to add funds to HRA.
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9 months ago
It's great for employees.
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Please tell me if there is any kind of gender discrimination before I join it.
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9 months ago
I have worked for almost two years with it and the enviornment was very pleasant for women and they treated me with respect. ❤
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9 months ago
they treat men and women equally. 😆
You comment as
There was a surprise panel interview in my second meeting. I guess the recruiter forgot to mention that there would be multiple people.
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9 months ago
The process was easy and stress free. Its was 2 interviews process.😆
avatar-of-creator
9 months ago
amazing interview, was very interesting and creative, also super dinamic and professional, I like the format of the interview and the way to introduce us to the team. I'm exited to start this new journey.😎
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I am Interested in working with it but curious about their compensation package.😏
avatar-of-creator
9 months ago
Pay was so good, if you want to earn more you can join this forum 😊
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9 months ago
They are paying very well to their employees, Anyone who is interested in joining should go a head. 😅
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Management wants to see you succeed😃
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8 months ago
The pay is good as well😊
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8 months ago
Leadership is great. The training is very in depth but the wrong information was presented regarding the work from home option.
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Isabella Holmes Career Advocate
Isabella Holmes
Career Advocate
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