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3.4
106 ratings
3.5
Salary & Benefits
3.0
Professional growth
3.6
Work-Life balance
3.4
Recognition & Support
3.7
Culture & Values
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PetSmart, Inc. is the largest specialty pet retailer of services and solutions in the US, based on Phoenix, AZ. The company employs 56,000+ associates, operates 1,650+ retail stores in the United States, Canada and Puerto Rico. In additional to providing 11,000+ products, they also offer services such as Grooming Salon, Pets Hotel, Pet training, or Day camp. Expert veterinarian care is available in several stores, where Banfield Pet Hospital® operates full-service pet hospitals.The portfolio of digital resources for pet parents includes PetSmart.com, Chewy.com, and OnlyNaturalPet.com, which offer comprehensive online information to pat parents. PetSmart, together with non-profits PetSmart Charities and PetSmart Charities of Canada, has partnered with nearly 4,000 animal welfare organizations and has brought adoptable pets into stores so they have the chance of finding owners. Through this adoption program PetSmart has so far facilitated more than 9 million adoptions. Having the motto Discover a career that loves you back, leadership team and employees are all subscribed to love pets and believe that pets make humans better. The company seeks to recruit staff in the following categories: home office, stores, distribution centres, salons, merchandising, marketing, IT, call center. Benefits, discounts and offerings, health programs and employee assistance programs are the main pillars of the employee package they offer for you when being hired. The company was founded in 1986.

Company - Private
$5B to $10B
Large
Multiple locations
Niche Retailers, Veterinary Companies
1986
J.K. Symancyk
What departments PetSmart employees work at?
DepartmentsRatio
other occupation30.9%
Animal Trainers & Caretakers30.3%
Sales Managers & Supervisors11.7%
General and Operations Managers9.1%
Cashiers7.9%
Administrative - Other5.7%
Management - Other4.4%
See what companies are similar to PetSmart
Advertising
Large size
Niche Retailers
Large size

Team

Professional experience

How many years of experience do PetSmart employees have before joining?
Years of experience at PetSmart: Newcomers: 35%, Experiencers: 16%, Experts: 17%, Veterans: 32%. PetSmart employees have less than 3 years experience on average before joining.
Where did PetSmart employees work before joining?
Appliance & Electronics Companies
Large size
General Merchandise Retailers
Large size
What industries did PetSmart employees work in previously?
Industry Background: The most typical industries of PetSmart: Niche Retailers, Food & Beverage Retailers, Clothing Retailers, Limited-Service Restaurants, Colleges / Universities. PetSmart employees most likely come from a Niche Retailers industry background.
Where did PetSmart employees work before joining?
Past employers' size at PetSmart: Small: 25%, Medium: 8%, Large: 67%. Most PetSmart employees have previously worked at large companies.

Educational background

What did employees at PetSmart study?
Where did employees at PetSmart study?
Arizona State University-Tempe
Glendale Community College

Employee data

How long do people stay in a role at PetSmart?
Time employed at PetSmart: <1: 7%, 1-3: 25%, 4-8: 45%, 9-13: 17%, 14-20: 5%, 20+: 1%. Most PetSmart employees stay with the company for 4-8 years which is the same as the industry average.
How does PetSmart rank for age & gender diversity?
Gender ratio at PetSmart: 43.6% Male and 56.4% Female. Age ratio at PetSmart: 16-20: 1%, 21-30: 61%, 31-40: 23%, 41-50: 9%, 51-60: 5%, 60+: 1%. PetSmart rates - 12.4% more female than the industry average. Most PetSmart employees are 21-30, which is below the industry median age range.

Career advancement

How does PetSmart rank for career advancement?
Career advancement at PetSmart: medium. PetSmart ranks medium for career advancement which is above the industry average.
What companies do PetSmart employees go on to work at?
Future employers of PetSmart: Banfield, Lowe's, Petco, Starbucks, Target. People who work at PetSmart most typically go on to work for the Banfield.
Banfield
Lowe's
Petco
Starbucks
Target

Find your job at PetSmart

PetSmart Reviews and Ratings

Have some insight of PetSmart?
Get the scoop on what others who have experience with PetSmart think of working there or join the conversation by leaving a review.
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Senior Associate Relations Case Manager
Phoenix, AZ - September 26, 2023
Horrible HR/AR leadership
2.0
Ratings
2
Professional growth
2
Salary & Benefits
2
Work-Life balance
1
Recognition & Support
3
Culture and Values
The case loads were too high for the team to manage and maintain. Leadership would find random reasons to write you up and that was their way of letting you know they wanted you gone. When asked for specific examples of poor performance none could be provided.

Pros and Cons
Employee discount.
Unmanageable case load. Retaliatory behavior and practices from management.
avatar-of-creator
Stocking assistance
Wilmington, DE - September 10, 2023
Hours Cut for part time.
1.6
Ratings
1
Professional growth
2
Salary & Benefits
3
Work-Life balance
1
Recognition & Support
1
Culture and Values
Promise 20 hours and over time hours cut if you are a part time employee. Down to 4 hours a week. Full time stockers leave more difficult jobs for part time and no teamwork at all.

Pros and Cons
Getting to interact with pets.
No teamwork.
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ASL
Elk Grove, CA - September 3, 2023
Thank you for 16 years
4.0
Ratings
5
Professional growth
5
Salary & Benefits
3
Work-Life balance
4
Recognition & Support
3
Culture and Values
Petsmart was a wonderful journey and experience for me. I thoroughly enjoyed my 16+ years with the company. I learned much about leadership and the retail life. The RVP who was formerly my DL is hands down the best secular leader I've ever known. Under his leadership we always were growing and never settling for anything less than GREAT! I am forever grateful for my time under such exceptional leadership. As we know retail has an expiration date and mine was up. Had to move on to a better work life balance. Thank You Petsmart

Pros and Cons
They pay very well and you can grow as far as you want grow with in the company
working weekends, retail hours
avatar-of-creator
Cashier
Chicago, IL - March 28, 2023
You are NOT promoted based on merit
1.0
Ratings
1
Professional growth
1
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
I was the face of my store for 5 years. I trained many employees who came and went. I was the smile who calmed red-faced, angry customers and had them leave happy. I took a lot of abuse from customers and managers alike with a smile. I went above and beyond my job description because I'm a team player. I crushed sales quotas. I never got promoted because I would request Christmas Eve off. WOW.

Pros and Cons
Coworkers can be nice and family-like
Everything else
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Cashier
Penitas, TX - October 10, 2022
Fun place
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I work in the dog hotel and I played with dogs but I love being a cashier and helping people. It nice to be up front I enjoyed being a cashier more than being in the dog hotel.

Pros and Cons
Very nice people to work with and very clean
Need to pay more
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Machine Operator
Groveport, OH - June 24, 2022
Productive & Fast Paced
4.2
Ratings
4
Professional growth
5
Salary & Benefits
4
Work-Life balance
4
Recognition & Support
4
Culture and Values
Great place to work if you enjoy physical work , safe & clean environment. Requires high attention to detail.

Pros and Cons
Diverse & inclusive
Advancement opportunities
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Dog Groomer
Webster, NY - February 11, 2022
Fast-paced, fun and supportive work environment.
3.6
Ratings
3
Professional growth
4
Salary & Benefits
4
Work-Life balance
4
Recognition & Support
3
Culture and Values
I absolutely loved being a dog groomer. After seven years of handling many large dogs, I began to feel the wear. If I were bionic, I would have continued this role for a very long time. The customers made the experience fun and I appreciated their trust in me with their fur-babies.

Pros and Cons
friendly staff, sales commission for grooming
Working weekends is expected. It's not a con but an opportunity to gain cliental.
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Mode picker
Bethel, PA - February 3, 2022
Speed is all that count.s
3.2
Ratings
3
Professional growth
5
Salary & Benefits
4
Work-Life balance
2
Recognition & Support
2
Culture and Values
I know too many people that have left there or were let go not because they couldn't do the work but couldn't do it expected fast enough. They have to hire people of a certain age knowing that what is going to be expected is not obtainable. They also don't look at the strength of the people they hire or promote just how fast they work. I never missed a day for weather or anything but people who took off all the time but could work fast were promoted over me.

Pros and Cons
the pay is good
but you earn every penny you make
avatar-of-creator
computer programmer
Phoenix, AZ - January 11, 2022
Best job I ever had
3.8
Ratings
4
Professional growth
5
Salary & Benefits
4
Work-Life balance
3
Recognition & Support
3
Culture and Values
I've been analyzing warehouse computer applications and have developed computer programs to have the warehouse associates easily scan products on their handheld devices.

Pros and Cons
medical and dental and paid leave benefits
lack of communication with management
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Dog Trainer
November 25, 2021
Great job!
4.0
Ratings
3
Professional growth
4
Salary & Benefits
4
Work-Life balance
4
Recognition & Support
5
Culture and Values
I loved this job but you have to be a great salesman to sell the puppy/dog classes. I was a bather when not training so i got to go back and forth. Customers in general were animal people and out really was fun. On your feet the whole time so it's not a job for someone who needs to sit. Pay is ok but not great. Not good for anyone supporting. Family though!

Pros and Cons
Lots of animals, great people
The main one for me was working weekends.
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Pet Care Specialist
San Angelo, TX - July 25, 2021
It was so fun.
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I loved working at PetSmart. Everyone was so nice and would help each other during times of need like a family.

Pros and Cons
Friendly place to work
Pay could be better
avatar-of-creator
cashier, dog trainer
Gilbert, AZ - May 22, 2021
you are on your own in your department, no help anybody
2.6
Ratings
1
Professional growth
3
Salary & Benefits
4
Work-Life balance
2
Recognition & Support
3
Culture and Values
I had a lady with a 40lb puppy pit bull and a lady with a 5lb chihuahua, the little guy wanted to say hi but I noticed the bigger dog, body going down, ears back and the dogs body stiffened. I told both lady's to pull back on the leashes because the bigger dog was going to attack, neither one did, so I pulled on the leash right when the bigger dog went for the smaller dog. Sooo the lady with the pit e-mailed my boss that I grabbed her dog's leash and she didn't like it. So I told the story to my boss and he didn't like what I did, so he wrote me up. Petsmart they say is all about the animals. well when you try to help ANY of the pet parents out answering their questions and they don't like the answer, they e-mail corp then to my boss who doesn't care if you helped them, the bosses get extra pay if they don't have any complaints for the month. So you get an e-mail complaint you get written up and doesn't matter if it wasn't your fault. 5 years of corp bullcrap!!!

Pros and Cons
you get to see the cutest animals come in
no one helps anyone
avatar-of-creator
Order Filler
Phoenix, AZ - March 15, 2021
Great place to work
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I worked in Warehouse and pulled orders for stores. Packed stacked and rapped pallets. Operated electric pallet rider(jack)(double).. Product stacked 8ft high. Operated forklift. Was a great job. 1st class company and management team. The group(team) I work with made job even better.

Pros and Cons
Pay, Overtime, Benefits!!
I enjoyed the work. No cons for me.

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Discussion about PetSmart

Want to know more about PetSmart?
Share your thoughts and ideas about PetSmart with others in our community.
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What year was PetSmart founded?
avatar-of-creator
Isabella Holmes3 years ago
1986.
What industry does PetSmart fall under?
avatar-of-creator
Sophie Hayes3 years ago
Retail Trade.
What’s the main location of PetSmart?
avatar-of-creator
Sophie Hayes3 years ago
It’s Phoenix, AZ.
gender breakdown at PetSmart?
avatar-of-creator
Isabella Holmes3 years ago
gender ratio is 56.4% female, 43.6% male.
How much revenue does PetSmart generate?
avatar-of-creator
Benjamin Gardner3 years ago
$5b to $10b.
What’s the name of PetSmart’s CEO?
avatar-of-creator
Isabella Holmes3 years ago
J.K. Symancyk.
How long do people usually work for PetSmart?
avatar-of-creator
Benjamin Gardner3 years ago
4-8 year(s).
what kind of companies did PetSmart employees work for?
avatar-of-creator
Benjamin Gardner3 years ago
Large companies before PetSmart.
are my chances high for career advancement at PetSmart?
avatar-of-creator
Liam Brown3 years ago
no, chances of career advancement are medium.
Top future employers of PetSmart employees?
avatar-of-creator
Liam Brown3 years ago
Banfield, Lowe's, Petco, Self Employed, Starbucks, Target, The Home Depot, Walmart.
Where did employees work before joining PetSmart?
avatar-of-creator
Isabella Holmes3 years ago
Best Buy, Kohl's, Office Depot, Petco, Staples, Target, Toys "R" Us, Walmart.
How old are PetSmart’s employees in general?
avatar-of-creator
Sophie Hayes3 years ago
21-30.
What kind of degree do you need to work at PetSmart?
avatar-of-creator
Sophie Hayes3 years ago
typically one of the followings No higher education, Bachelor of Science
avatar-of-creator
A year ago
Had 3 1/2yrs of college.
which days PetSmart pays their employees?
avatar-of-creator
A year ago
Bi-Weekly
Does PetSmart offer raises often?
avatar-of-creator
2 years ago
Yes
Minimum age of hiring at PetSmart?
avatar-of-creator
A year ago
30's
avatar-of-creator
11 months ago
18
what benefits does PetSmart offer?
avatar-of-creator
11 months ago
Anyone who is not a manager are part-time and receive no benefits
What is the mission of PetSmart?
avatar-of-creator
Benjamin Gardner3 years ago
"We love pets and we believe pets make us better people. PetSmart will be the trusted partner to pet parents and pets in every moment of their lives.".
I have heard that the atmosphere of it is very good. What would you people say?
avatar-of-creator
6 months ago
Enviornment is very peaceful, Loved it. 😊
avatar-of-creator
6 months ago
Healthy enviornment. Good for mental health. You don't need to get exhausted to fulfil the tasks😇.
Are employees paid weekly, bi-weekly, or on set dates of the month (1st, 15th, and/or 30th)?
avatar-of-creator
6 months ago
15th and last day of the month.
avatar-of-creator
6 months ago
We get paid bi-weekly🥰
was wondering abt min working age i m only 19🤨
avatar-of-creator
7 months ago
18 as u have to b around animals and there are some poisonous animals tooo😳
avatar-of-creator
7 months ago
it mostly depends how u can handle animals i dont think they take age in as a factor
Tell me if it is offering part-time job? As I am working somewhere else as well so can't join as a full time here
avatar-of-creator
7 months ago
it is offering part-time job but a lot of benefits are not for the part-time employees, 😇
avatar-of-creator
7 months ago
It is offering part-time job to all graduates and under graduates who wants to support themselves is a very good initiative. 😉
was wondering abt their promotion process😕
avatar-of-creator
6 months ago
i feel its a little too long and theres a drug test but it is very fair
avatar-of-creator
6 months ago
u can progress a lot cu of their promotionss👌
I have heard it prefer male staff, Is it right?
avatar-of-creator
7 months ago
They prefer a responsible and dedicated employee over any other thing. 🥰
avatar-of-creator
7 months ago
There is a no gender discrimination; it believes in Equal employment opportunity. 😚
I am curious that do they hire employees for the internship?😏
avatar-of-creator
7 months ago
Yes it supports internship and you will be able to learn multiple things through training. 🤗
avatar-of-creator
7 months ago
I did internship with it for 26 days. It was quite a good experience. 😍
I have heard that this organization is so good that they think taking care of employees health and well being is their responsibility.
avatar-of-creator
7 months ago
It gives accidental death and dismemberment insurance to their employees. 🙂
avatar-of-creator
7 months ago
The insurance policy is so good. It offers Flexible spending account and Health saving accounts. 😋
i hope typical day here is gud😅
avatar-of-creator
7 months ago
busy but worth it,loved it here
avatar-of-creator
7 months ago
filled with dogs depends on u now if that would make for a good day or a bad day lol
i was thinking if i can transfer to other location🤔
avatar-of-creator
8 months ago
u can if there are openings at the othr branch and then apply accordingly
avatar-of-creator
8 months ago
depends on openings otherwise no ofc🤷
I was wondering do they offer work from home opportunity or not?
avatar-of-creator
7 months ago
You have to come to the store and work from their.
avatar-of-creator
7 months ago
Work from home is not promoted. Would you take care of pets at your home? LOL
really hope working hrs are flexible 🤞
avatar-of-creator
8 months ago
theyre flexible as u get to choose if ur available or not:D
avatar-of-creator
8 months ago
yo can also get your shift covered by someone if ur committed smwhere else
What about career advancement opportunities in this organization?
avatar-of-creator
7 months ago
I got to learn some professional skills which later on helped me in building my career. 😍
avatar-of-creator
7 months ago
I got opportunities to learn and improve my skills. 😅
I have heard it offers free training to their employees which is very beneficial for their present and future.🙄
avatar-of-creator
7 months ago
They need to improve their training for a better future of it.
avatar-of-creator
7 months ago
They are offering free training but it is not good at all.
I am working in a company but with a very low salary package. I am interested in joining it. Lemme know about their salary package.😏
avatar-of-creator
6 months ago
The salary is enough to meet the needs:)
avatar-of-creator
6 months ago
Pay is low compared to other pet stores but I loved working with pets so I guess it will be okay for a time being.
um do they hire felons,asking for a fren😅
avatar-of-creator
8 months ago
depends on type of felony tho😅
avatar-of-creator
8 months ago
i was hired here as a felo too but mine was very minor😙
Tell me about the interview procedure as I am feeling anxious for that
avatar-of-creator
8 months ago
I gave interview in it but didnt join due to my personal reasons. It was quite easy and interesting.
avatar-of-creator
8 months ago
The questions they ask to the candidte are quite general. 😃
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Isabella Holmes Career Advocate
Isabella Holmes
Career Advocate
Are you and PetSmart a perfect pairing? Let's explore your common touchpoints.