San Francisco, CA
$81K-$99K / yr. (est.)
Competitive pay, great benefits, flexible time off, 401(k) matching…we could go on and on. Apply...
What does a Player Services Representative do?
As Player Services Representatives, we ensure interactions with internal and external guests, issue compliance in accordance with complying policies, process cash transactions for customers and employees. We enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all promotions. The Player Services Representatives answer phone calls professionally and pleasantly, cash customer checks, and establish information accounts for guests to speed up further check to cash, redeem players' winnings for cash, process credit/debit card, and cash advance checks. We ensure that the drawers are at the appropriate impressed amount at the beginning and end of each shift and perform buys with the main bank to keep the drawer stocked through the current shift and the next shift. We meet department appearance and grooming requirements, meet the job's attendance guidelines, adhere to the regulatory, department, and company policies, and keep work areas clean and free of safety hazards, debris, and litter.
Core tasks:
- carryout all job duties in a safe and responsible manner
- perform any reasonable request made by the supervisor
- attend meetings and training programs as directed
- ensure interactions with internal and external guests
