Porter

Tasks

• Receive and mark baggage by completing and attaching claim checks.

• Greet incoming guests and escort them to their rooms.

• Transport guests about premises and local areas, or arrange for transportation.

• Maintain clean lobbies or entrance areas for travelers or guests.

• Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.

• Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.

• Explain the operation of room features, such as locks, ventilation systems, and televisions.

• Assist physically challenged travelers and other guests with special needs.

• Deliver messages and room service orders, and run errands for guests.

• Pick up and return items for laundry and valet service.

• Act as part of the security team at transportation terminals, hotels, or similar establishments.

• Compute and complete charge slips for services rendered and maintain records.

• Page guests in hotel lobbies, dining rooms, or other areas.

• Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.

• Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.

• Complete baggage insurance forms.

• Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.

Skills

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Speaking - Talking to others to convey information effectively.

• Service Orientation - Actively looking for ways to help people.

Knowledge

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

• Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.