Premier Field Engineer - Cyber Security job

company building Microsoft location Washington, DC
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Premier Field Engineer - Cyber Security
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Company Description

Microsoft Corporation is an American multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suite, and Internet Explorer and Edge web browsers. Its flagship hardware products are the Xbox game consoles and the Microsoft Surface tablet lineup. It is the world's largest software maker by revenue and one of the world's most valuable companies.

Job Description

Description

What do you think of when you hear Microsoft?

We believe in passion, inspiration, collaboration, innovation, and it is our employees who make this happen. At Microsoft we are changing the way the world works and plays while making a difference in the lives of millions by bringing best and the brightest minds together.
Are you interested in helping customers to achieve more? Are you passionate about technology? Do you like complex challenges?
If you love to be continuously learning something new, and it makes your day when customers and colleagues thank you for your help, this may be the career opportunity for you.
OVERVIEW:
Microsoft Services is proud to have the opportunity to serve our government and offer an opportunity for you to do the same. The security and preservation of our nation's interests are critical to the safety and prosperity of the United States. The Microsoft Services team has provided and continues to provide a vital role in supporting the successful and accelerated achievement of our customers' objectives through our products and services. Microsoft has seen a striking growth in the adoption of Microsoft solutions both in the commercial and government space.
Microsoft Services is looking for a Senior Premier Field Engineer (PFE) with extensive Microsoft Identity Management expertise.
Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of extraordinary people who deliver elite services with partners, earning customer confidence, trust, and dedication by improving the overall customer experience, serving as the customer advocates within Microsoft and driving customer-centric product improvement.
You will deliver
Timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
Utilize knowledge of the customer environment to resolve issues in a timely manner.
Handle blocking issues and cases to ensure the most effective resolution of all issues.
Develop and implement strategies for providing planned support resulting in fewer incidents, increased availability, or accelerated deployments.
Develop relationships with technical directors or lead architects for the supported technologies resulting in more participation in planning and improved satisfaction.
Partner with the Technical Account Manager and Delivery Service Executives to effectively lead critical situations including documented action plans and daily status updates for the customer and Microsoft management.
Develop a working relationship with Microsoft Consulting Services and Premier Field staff that results in enhanced cooperation and mutual support in achieving each other's goals.
Execute formal post-mortem process on closure of critical issues. Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems.
Participate in early assist for key products in order to maintain product knowledge and ensure delivery of high quality support to Alliance customers.
Assist with delivery of supportability reviews for your customers.
Write technical articles for the Knowledge Base and white papers.
Requirements:
At least 5 years of experience in technical support in an Enterprise environment
Practical, hands-on experience in investigating interactive computer network exploitation cases, especially in performing live response
Excellent understanding of Windows internals and where trace evidence can be found
Experience with IPSec, Networking, PKI, and Multifactor Authentication
Solid understanding of common exploitation tools, tactics and procedures.
Familiarity with determined adversaries and how malicious software persists on victim systems.
Security Identity Services
Solid understanding of Active Directory
Active Directory Federation Services / Lightweight Directory Access Protocol
Security Assertion Markup Language
Power Shell scripting and automation
A 4-year technical degree or equivalent work experience
You will need strong technical writing skills and the ability to effectively communicate with customer managers and executives on technical and mission issues. Strong organization, time management, project management and negotiation skills desired.
Security Requirement:
The successful candidate must have an active U. S. Government Top Secret
Clearance Verification:
This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
Travel Requirement:
Travel is an integral part of this position. You should be willing to travel as is demanded by the needs of our customers and our business. This position may require travel to customer sites up to 75% of the time. Overnight travel may also be required.
This job was posted on Mon Jan 01 2018 and expired on Mon Jan 08 2018.
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