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Process Owner job

InfovisionTexas, TX
Infovision jobs



Company Description

Infovision designs and integrates large and small software systems. Their client base spans a wide spectrum including the telecom, banking, and pharmaceutical industries. The Dallas-based company is committed to delivering value in an agile and flexible manner. They believe that they can contribute to technology transformation. If you are on the job hunt and interested in starting the road to your Infovision career, they have an array of open positions for you in the IT and mobile development areas. When joining the team, you will have the chance to leverage your potential in a supportive work environment fueled by growth opportunities. Full-time employees receive competitive pay and a comprehensive benefits package in return for their hard work. Health, dental, vision, and life insurance will support your wellbeing. Plus, you will also have access to PTO, 401k, and more.

Job Description

This position collaborates with a team of analysts to design, execute, manage,and improve one or a combination of the following Information Technology (IT) Process areas: Configuration Management (CMDB, Discover, Service Mapping), Asset Management, Reporting,Request Management, Incident Management, Change Management, Knowledge Management, Problem Management, and other critical IT processes, and supporting technology. He/she is responsible for managing the processes in these areas and working with internal and external service providers to insure these processes are being followed and improved. This position is the Product Owner of the technology used and required to support these process areas. This position is responsible for setting and meeting KPI targets in the designated areas.

Leverage the ITIL framework in the creation, deployment, ongoing monitoring, measurement, and improvement of one or a combination of Information Technology Service Management (ITSM) processes Promote consistency and operational efficiency across the Information Systems (IS) organization including Leading the concept definition, strategy, analysis, design and deployment and ongoing management of assigned processes Gather and analyze data and provide reports and dashboards to IS leadership and executive staff; create and validate data integrity on standardized report offerings Review implemented processes on a regular basis and initiate improvement efforts accordingly Maintain process documentation Manage process and technology enhancement priorities and backlog Lead cross-functional initiatives to implement new processes and provide input into the ITS 1v1 roadmap Mentor/coach other Process Managers across the organization Define, measure and monitor KPIs specific to the assigned processes Organize/facilitate ITSM governance committee meetings Perform other position appropriate duties as required in a competent, professional and courteous manner.

Masters Degree preferred Prior experience in Service Management, ITIL or Service Now required Experience with the Systems Development Life Cycle (SDLC) desired Prior project
experience developing project plans, ensuring that milestones are met and the end product meets customer expectations Prior experience in data/statistical analysis of KPIs or other metrics required Strong business acumen desired, with prior operations experience preferred Knowledge of IT/IS process acumen & improvement techniques Demonstrated service approach to ITITIL, Lean, Six Sigma certifications are highly desirable Proficient in Microsoft. Office including MS Visio Strong organizational change management skills Strong collaboration and team building skills Strong facilitation verbal and written communication skills.]
Strong understanding and Knowledge of Service Now.
ITL Certified - foundation is fine or version 4.
- provided by Diceby Jobble
Estimated annual salary



Company - Private




$50M to $100M


Multiple locations






Mike Dinges

Job Filters

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