Product Manager, Lead to Order & Renewals job

AtlassianAustin, TX
Atlassian jobs

Company

Salary

Skills

Benefits

Company Description

Software is changing the world, and we’re at the center of it all. With a customer list that reads like a who's who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence, BitBucket, HipChat, and now Trello. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

Job Description

Atlassian is seeking a Product Manager to join our team responsible for supporting our customer advocates, enterprise advocates, and loyalty advocates. We are looking for someone that can help us scale our systems and business processes to power our high volume business model, through improved, efficient, uncomplicated low-touch business processes.

You will partner with internal business stakeholders (primary focus on internal actors: customer advocates and loyalty advocates) and the IT Commerce team to design and deliver best-in-class solutions. You are comfortable working across multiple disciplines within a dynamic, fast-growing company to deliver awesome outcomes. You'll bring order and focus while leaving room for flexibility and innovation.

Key responsibilities

  • Develop deep understanding of our lead to order and renewal business processes, advocate pain points, problem areas and scalability challenges
  • Develop trusted relationship with the business to capture requirements, optimize processes, identify system capability needs, align on expectations and lead deployment of changes
  • Improve key efficiency metrics for advocates such as contact rate, time to complete task, etc.
  • Gain alignment across stakeholders and developers with respect to target state solutions, own requirements and design documentation, as well as communications to stakeholder community as team moves thru development and implementation
  • Set a high bar for excellence and efficiency within the delivery team, pushing innovation and quality, and delivering detail and clarity in functional and technical documentation
  • Develop partnerships with a broad set of program team members; including sales ops business analysts, specialist consultants, developers, architect, designers and product managers
  • Be the domain expert in the quote to cash platform and associated technical solutions, contribute to configuration and administration of platforms, as well as be able to dive deep into platform details and recommend solution options
  • Product Owner for solutions including managing roadmaps, writing epics, user stories, acceptance criteria, prioritize backlog in partnership with stakeholders

More about you

Onyourfirstday,we'dloveyoutohave:

  • Hands-on experience as PM or BSA in hosted and SaaS platform implementations
  • You have cut your teeth implementing complex programs, ERP and/or other Lead to Cash ecosystems
  • Experience with B2B SAAS/subscription quoting and renewals, preferably within a high volume, e-commerce model
  • Knowledge and/or experience with Salesforce Core, CPQ, Billing, Partner Communities or equivalent
  • Strong analytical skills to drive data-driven decision making
  • Experience driving workshops and getting stakeholder alignment on scalable, future state processes
  • Superb communication skills to effectively debate, defend, influence you positions and also work with and challenge architects
  • You tailor your leadership style differently for every person to make them successful
  • You see the big picture and sweat the details
  • You drive structured thinking and problem solving
  • Collaborative personality with a balance between driving, listening and learning with cross-functional teams
  • You can quickly assess options and make informed recommendations from independent research
  • You seek ways to quantify success
  • You are a self-starter and can structure the scope of your work and provide status reports, risks and potential blockers to your projects

You're a Good Fit If

  • Your personal mantra is 'bring it on' when faced with a new challenge
  • In your mind, the word \"multi-task\" is redundant
  • Your sense of urgency is like a tornado gathering others up in its wake
  • You make the hard look easy

More about our benefits

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and beverages, ergonomic workstations with sit/stand desks, unique ShipIt days, a company paid trip after five years, generous employer-paid insurance coverage (medical, dental, and vision) for you and your family, 401k matching and more.

More about Atlassian

Software is changing the world, and were at the center of it all. With a customer list that reads like a who's who in tech and a highly disruptive business model, were advancing the art of team collaboration with products like Jira, Confluence, Bitbucket, Trello, and now Stride. Driven by honest values, an amazing culture, and consistent revenue growth, were out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, were looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.


Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task
Estimated annual salary
$82,264
average
Minimum
$49,467
Maximum
$117,220

TASKS

  • Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
  • Formulate, direct, or coordinate marketing activities or policies to promote products or services, working with advertising or promotion managers.
  • Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections.
  • Develop pricing strategies, balancing firm objectives and customer satisfaction.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Vision Insurance401K Plan
Health Insurance
Dental Insurance

Atlassian

Type

Company - Public

Size

Large

Location

Austin, TX, and others

Industry

Computer/Internet
Engineering/Architecture

Founded

2002

CEO

Scott Farquhar & Mike Cannon-Brookes

Job Filters

Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it's safe to return to our offices. When our offices re-open, we will provide the...Read more
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it's safe to return to our offices. When our offices re-open, we will provide the...Read more
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it's safe to return to our offices. When our offices re-open, we will provide the...Read more
Product Designer, Cloud AdminAtlassianMountain View, CA
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it's safe to return to our offices. When our offices re-open, we will provide the...Read more
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it's safe to return to our offices. When our offices re-open, we will provide the...Read more

Closed Job Filters

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