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Product Owner Salesforce.com Communities job

BD (Becton, Dickinson and Company) jobs

Company

Salary

Benefits

Job Description

Job Description SummaryBD is seeking a Product Owner for our Customer Experience Platform initiatives to increase customer engagement and adoption in our Global Customer Service ecosystem. This role will work closely with senior leaders, stakeholders, and customers who use BD customer facing applications. Youll have the opportunity to shape our customer facing technology strategy and execute on the development and rollout.
Job Description

Successful candidate responsibilities:

  • Product Owner and point person for Salesforce Communities and other customer portals.

  • Engage customer stakeholders to understand desired business outcomes and define success criteria.

  • Work with Agile team developers to provide solutions to customer and business needs.

  • Articulate to stakeholders the value of recommended solutions and approach.

  • Answer questions from developers and clarify requirements when needed.

  • Develop strong business relationships with strategic partners and 3rd party vendors.

  • Write user stories, acceptance criteria, functional testing expectations.

  • Requirements elicitation: facilitate meetings and workshops, create a shared understanding with stakeholders, and engage team-members to gather and understand requirements.

  • Requirements analysis: collaborates with stakeholders and product teams to break down large stories into features and user stories that can be understood by development team.

  • Synthesize requirements to create clear and comprehensive user stories and solution design documentation.

  • Lead the product planning process to ensure that there is adequate and continuous prioritized refined backlog for the delivery team.

  • Lead backlog refinement and prioritization exercises with stakeholders.

Qualifications:

  • Bachelor's Degree

  • 5+ years driving Salesforce.com strategy in complex environments

  • 5+ years translating stakeholders requests into Salesforce functionality

  • Experience leading team discussions in agile-scrum environments

  • Strong experience business process mapping new and existing functionality

  • Experience working with both Agile and traditional project management teams

  • Change management experience, particularly implementing new technology and process improvements

  • Effective Stakeholder management and Stakeholder analysis

  • Ability to effectively communicate across all organizational levels from Analyst to Executive

  • Word, Excel, PPT, Visio

Primary Work LocationUSA CA - San Diego Bldg A&B
Additional Locations
Work ShiftNA (United States of America)

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Estimated annual salary
$90,000
average
Minimum
$76,500
Maximum
$110,000
Vision Insurance
Adoption Assistance

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