Working as Product Support Engineers, we provide timely diagnosis and regular preventative maintenance to the company's product lines. We communicate with customer to determine equipment problems. We also travel to customer location to make adjustments and repairs on units. We assist with the commissioning of new equipment into service. We ensure that the equipment is operating according to specifications. Training the customer to operate the equipment is also a part of our responsibility. We provide the customer with equipment service manuals and other materials. We prepare PowerPoint presentations to train customers.
Core tasks:
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