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Production Support Analyst job

The Judge GroupOakland, CA
The Judge Group jobs

Company

Salary

Skills

Company Description

This project is with a Large Bank (End Client). The Judge Group is based out of Wayne, PA and we have been providing contingent labor to our clients for last 45 years. End client for this project is a large Fortune 500 organization with operations in more than 100 countries and has more than 50,000 employees around the world. For several years, Fortune has named this company as World’s ‘Most Admired Companies to work for'.

Job Description

Our client is currently seeking a Production Support Analyst

Description:

Provides analysis to develop, design, implement, maintain and support new/existing product system administration both internally and with external vendors.

Work includes responding to end user/client problems/issues/requests within the application/system, performing data and job management, supporting connectivity and interfacing issues, and researching/remediation of data and technical issues.

Position includes: 

  • analytical research and critical thinking, 1st tier support, issue management, job scheduling, interface and job monitoring, system report review and issue resolution, user access administration and SOX control management, data support such as database configuration, queries and reporting, recommending/designing/developing solutions, analyzing efficiencies, conducting/supporting functional testing

Position requirements:

  • Bachelor’s degree or equivalent experience-1-5 years of the above relevant work experience in areas such as business systems analysis, systems support, data analysis/reporting or administration
  • Excellent interpersonal and communication skills  verbal and written
  • Strong problem solving and diagnostic skills required
  • Strong detail and quality orientation essential
  • Ability to adapt to constantly changing environments & priorities required -Self-motivated team player who can work independently with some management direction and who can work collaboratively with various stakeholders is required -Proficiency in data management, analysis and reporting tools, e.g. MS Access, DB2, VB, SAS preferred
  • Proficiency in Microsoft Office Suite, advanced Excel skills preferred

Essential duties:

  • Monitors, supports and maintains day-to-day existing functionality/programs/performs system analysis and troubleshooting to resolve end-user/clients data and technical issues
  • Participates in/performs intermediate system analysis and troubleshooting to implement new functionality/programs/applications -Researches, configures, tests and implements new functionality/programs/applications to support a business need
  • Coordinates and works with experienced stakeholders on troubleshooting issues of intermediate to advanced complexity and contributes to system design solutions
  • Grants end-users access to systems and allocates the appropriate system security levels based on requests, approvals per SOX guidelines
  • Participates in testing of system functionality to ensure user acceptance
  • Performs intermediate analysis/support using databases and data reporting tools
  • Ability to access data via VB, SQL , DB2 and SAS
  • Monitors, develops, maintains, and manages reports, including ad hoc reports
  • Data analysis and support of key department deliverables (e.g. EOCs and ID Cards)
  • Helps design, develop, and implement new and improved processes, and tools and system enhancements
  • Serves as a link between the business users and IT technical support team
  • Participates on projects as assigned Prepares training materials and communication updates and conducts training. Performs other duties as assigned.

Estimated annual salary
$72,734
average
Minimum
$61,791
Maximum
$93,331

TASKS

  • Formulate mathematical or simulation models of problems, relating constants and variables, restrictions, alternatives, conflicting objectives, and their numerical parameters.
  • Perform validation and testing of models to ensure adequacy and reformulate models as necessary.
  • Collaborate with senior managers and decision makers to identify and solve a variety of problems and to clarify management objectives.
  • Present the results of mathematical modeling and data analysis to management or other end users.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

The Judge Group

Type

Company - Private

Size

1001 to 5000 employees

Revenue

$100M to $500M

Location

Wayne, PA

Industry

Business Services

Founded

1970

CEO

Martin E. Judge Jr.

Job Filters

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Location: Carnot-Moon, PA Description: Our client is currently seeking a Software Engineer for Moon Township, PA. This is contract role of 12+ Months and if interested then please share your with -Read more
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Location: Chevy Chase Heights, PA Description: Our client is currently seeking a Systems Administrator [ Additional Description ] This job will have the following responsibilities: ? The engineer willRead more
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