As Production Support specialists, our primary tasks include monitoring and maintaining production systems to ensure their seamless operation. We troubleshoot and resolve issues that arise in real-time, ensuring minimal disruption to the end-users. Communication with other IT teams and stakeholders is essential to ensure any critical issues are promptly addressed. Additionally, we analyze system performance to identify potential improvements and implement best practices for system reliability. Our role also involves documenting incidents and solutions to contribute to a knowledge base for future reference.
Core tasks:
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