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Product/Tools Specialist (Ops Bridge Manager) job

World Wide Technology jobs



Job Description

Top Required Skills:

Must have OBM (Operations Bridge Manager) or previous version experience (OMI)


Job Description:


The IT Operations Tools team is responsible for the implementation and support for “Client’s” monitoring tools for network, systems and applications. Primary users of these tools are “Client’s” ENOC, various operations teams, and emergency command centers (ITCC, PSPS, WSOC).

“Client” is upgrading its existing Systems Monitoring platform from BSM to Operations Bridge Manager (OBM). This system is used by the ENOC for monitoring and event consolidation for over 7,500 systems. This position will report to the Supervisor, IT Operations Tools, and be part of his team performing the upgrade to Operations Bridge Manager.

The successful candidate must have a strong understanding of system monitoring and event management technologies associated with large scale enterprise environments. This person should have a wide variety of knowledge related to managing server equipment across a range of vendors (e.g. Windows, Linux) using enterprise class monitoring tools.


The successful candidate will be responsible for the following. The list is not all inclusive and additional tasks may be assigned to the candidate.

  • OBM/APM Administration – Monitor the general health of the OBM/APM system. Ensure Application Mappings (RTSM) via CMDB Integration (Seamless Data Pump from Atrium) are working properly.
  • Meeting with System and application owners for new monitoring requirements.
  • Provision monitoring for system related devices (e.g. servers, physical/virtual/appliances)
  • Provide client support and training.
  • Configure tool integration with Remedy, APM, SCOM, via OpsConnectors, SOAP, REST, Custom API’s.
  • Project Issue Support – provide troubleshooting and support for sysMon tools. Log support tickets with vendor, install patches and hotfixes.
  • Vulnerability Management – Review and install new patches on servers.


Required Skills / Experience:

  • Proficient in Installation, Configuration, Upgrade of OBM, APM, OMi, SiteScope, BPM, OpsConnectors.
  • Proficient in Planning for installation Hardware, Software, Sizing, etc.
  • Proficient in Integrating SiteScope with OBM with help of OM agent.
  • Proficient in supporting OBM/APM and SiteScope for system monitoring including Window and non-Windows (Linux, AIX)
  • Proficient in supporting BPM/vuGen for End User Monitoring
  • Familiarity with Remedy – creating, working incident, change and work order tickets.
  • Certificate Management
  • Familiarity with supporting monitoring tools for Linux, AIX and Windows systems
  • BA/BS in Computer Science, IT Networking, Security or another related technical degree


Desired Skills / Experience:

  • 5 years’ experience directly supporting the administration of systems monitoring tools in a large enterprise environment
  • 5 years’ experience directly supporting OBM/OMi/BSM/APM RTSM (and/or DDM/uCMDB), and SiteScope
  • Proficient in utilizing and supporting IT Monitoring tools in a large enterprise environment.
  • Proficient in supporting OBM/APM and SiteScope for system monitoring including Window and non-Windows (Linux, AIX).
  • Proficient in supporting and generating scripts in BPM/vuGen or LoadRunner for End User Monitoring.
  • Creating and maintaining alert integration between SiteScope and OBM.
  • Creating service maps and models in RTSM.
  • Managing product licenses.
  • Review and install new patches on servers.
  • Work closely with Infrastructure and application teams (Windows, UNIX, Network, Application etc.) & Micro Focus Support.
  • Knowledge of Python, PERL, Groovy or other programming languages common to monitoring tools.


  • Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
  • Formulate, direct, or coordinate marketing activities or policies to promote products or services, working with advertising or promotion managers.
  • Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections.
  • Develop pricing strategies, balancing firm objectives and customer satisfaction.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

World Wide Technology


Company - Private




$5B to $10B


Multiple locations






Jim Kavanaugh

Job Filters

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