As Professional Services Managers, we provide regular individual and team quarterly performance reviews, develop and manage sustainable, profitable models for a team with monthly revenue targets, represent professional services to external audiences through various sales and marketing activities. The Professional Service Manager facilitates public-facing collateral development, manages the professional service team with respect to milestones, activities, and goals, and collaborates with sales and marketing teams to promote professional services. He maintains a roadmap for Professional Services offerings, collaborates with sales and product teams to identify new potential offerings, provides oversight and direction on the development of prospective offerings.
Core tasks:
- collaborate with product and support teams to transfer standardized offerings to general support.
- settle issues and contribute to business unit/area development.
- develop and maintain productive relationships with the sales team.
- assist the sales team in selling professional services to clients.
- provide pre-sales and post-sales technical assistance to the enterprise sales team