Job: Customer ServicePrimary Location: Marshfield , MissouriRelocation Offered: NoEmployment Status: Full-TimeTravel: 5%ACGI, a subsidiary of AWI is currently seeking a Project Coordinator to join our Customer Service team in Marshfield, MO. The Project Coordinator will mainly be responsible for ensuring customer orders are fulfilled as requested in a timely and professional manner. Additionally, the Project Coordinator will develop strong relationships with internal and external customers and support Project Managers with specialty purchases and account tracking.Note: Up to 5% of travel will be required.Responsibilities of the Project Coordinator:* Review incoming orders for completeness and accuracy* Ensure that orders have corresponding quotations and accurate pricing* Utilize SAP system to enter orders timely and accurately* Provide excellent communication to customers related to their order status* Develop an understanding of customers' needs and takes actions to ensure that such needs are met* Create positive customer experience with internal and external customers during entire order life cycle* Identify and offer alternatives to resolve problems* Utilize project management software to maintain accurate project status* Ensures customer orders are fulfilled as requested or that alternatives are presented* Develops strong relationships with internal and external customersRequired Education and Qualifications of the Project Coordinator:* High school diploma/GED* 2+ years of experience in a combination of Administrative and Customer Service focused roles* Highly attentive to detail, with the ability to manage complex and highly visible projects* Strong computer skills with proficiency in Microsoft Office (Excel, Word, PowerPoint), Adobe Reader and Outlook* Strong math skillsPreferred Qualifications of the Project Coordinator:* SAP experience* Ability to prioritize your workload and perform multiple tasks at once is key* Strive to be proactive, take initiative, be accountable, and possess a strong propensity towards change and process improvement* Maintain an adjustable schedule to meet business needsAbout the Location (Marshfield, MO)Architectural Components Group, Inc. (ACGI), a subsidiary of Armstrong World Industries, Inc. (AWI), is one of twelve AWI plants in North America. Our Marshfield plant in south western Missouri is conveniently located within 3 hours to large cities such as Tulsa, Kansas City, and St. Louis as well as within 30 minutes to the smaller city of Springfield. However, it's rural attributes serve to also attract outdoorsmen and nature enthusiasts. Eight large lakes are within an hour's drive, two smaller lakes are within 30 minutes. All offer an array of outdoor opportunities including fishing, boating, skiing, and sailing. Hiking, biking, wildlife areas, streams, and other river opportunities are within a short drive including the Niangua and Compton Hollow Conservation Areas just outside of Marshfield's city limits.Equal Opportunity Employer: ACGI, Inc. is an Equal Opportunity Employer M/F/Disabled/VeteransNotice to Staffing Agencies, Placement Services, and Professional RecruitersArmstrong World Industries, Inc. has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact AWI employees directly in an attempt to present candidates.AWI will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AWI, including unsolicited resumes sent to AWI via mail, email or in any form and/or method, including to AWI's resume database will be considered AWI property.AWI will not pay a fee to any Recruiter that does not have a signed AWI contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by AWI's Corporate Talent Acquisition Manager or his or her designee.
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Estimated annual salary
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Job: Customer ServicePrimary Location: Marshfield , MissouriRelocation Offered: NoEmployment Status: Full-TimeTravel: 5%ACGI, a subsidiary of AWI is currently seeking a Project Coordinator to join ourRead more
Closed on: 02/29/2020 | Reposting: 1
SecurityArmstrong World IndustriesSalt Lake City, UT
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