Expired job

Just missed a job?

Sign up and never miss an opportunity again!

Property Claims Director job

AllstateEast Stroudsburg, PA
Allstate jobs

Company

Benefits

Company Description

Northbrook, Illinois-based Allstate is a personal lines property and casualty insurer. Allstate focuses on establishing a culture of inclusion and diversity. It strives to maintain a work environment where you can find challenge, innovation, support, and balance. The company encourages the team to volunteer and give back, and is committed to support the transitioning military by recruiting veterans. Allstate dedicates extensive resources to developing its team members at all levels. If you are ready to move your career forward with Allstate, you will have access to an array of benefits and programs which support your physical health, financial security, work-life balance, and personal career development.

Job Description

Where good people build rewarding careers.

Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

T hink that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

The Property Director owns design and implementation of new processes, tools and technology to meet the objectives of outperforming the competition in customer service, loss cost, quality and expense ratios. The individual leverages in-depth subject matter expertise and external industry relationships and business acumen to provide advanced guidance and support in areas of enterprise-wide functional strategy, claims policies, practices and procedures, employee development and training, and claim automation.

Key Responsibilities

Customer Service

  • Ensures and enables the team to maintain a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
  • Manages and resolves escalated customer communications, concerns, conflicts or issues
  • Designs standard processes to improve customer satisfaction results.
Strategic and Operational Oversight
  • Collaborates to inform the future strategy of the property claims organization
  • Maximizes innovation and continuous improvement of property claims
  • Collaborates with field partners to manage growth and profitability and identify strategic opportunities for property claims improvement
  • Collaborates with Customer Experience and Agency Sales to leverage and grow claims agency relationships and coordination of national level programs
  • Directs best practice analysis and process improvements research and development to test and apply technology techniques and trends applicable to property claims
  • Partners with field leadership to implement strategic change and establish and achieve company goals and objectives
  • Advises and counsels field leadership on analysis of trends, alternatives and risk factors of changing claim environments by state and territory and mechanized claim systems, and recommends programmatic and system changes to address company growth and profit projections
  • Oversees the preparation and design of cost/benefit and feasibility analyses, and identifies, reviews, and clarifies the need for new or modified systems, programs, policies or procedures
  • Functions as an advanced resource to both claims and territorial management staff in evaluating the effectiveness of overall claim results
  • Oversees the analysis of enacted laws and regulations and develops and communicates appropriate procedures for compliance
  • Defines and establishes processes and procedures to monitor field compliance with laws and regulations
  • Defines and establishes functional budgets, operational plans, and performance requirements
  • Leads and participates in strategy sessions, idea generation and feedback sessions and responsible for aggressive but attainable long-range objectives in assigned area of responsibility
  • Oversees the design of processes to support vendor network performance in conjunction with Sourcing and Procurement; includes vendor performance analysis and management
Supervisory/People Management
  • Creates a productive and supportive work environment of highly engaged employees who produce high quality and innovative work.
  • Ensures understanding of business objectives, results, processes, etc. with their direct reports
  • Manages team and effectively uses performance management to improve and/or reward employee performance
  • Leads and develops a culture of continuous improvement within the property organization
  • Participates in checkpoints, goal setting, and PDS's
  • Completes performance corrective action plans and coaches employees on performance or behavior opportunities
  • Monitors staffing levels and workloads
  • Effectively coaches and provides development/career guidance for direct reports
  • Administers company Human Resources policies
Job Qualifications
  • Bachelors degree in related field preferred or equivalent experience
  • Highly advanced skills in strategic thinking and the ability to operationalize strategy
  • Highly advanced skills in change agility
  • Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
  • Applies highly advanced knowledge of insurance policy, coverage, and regulation
  • Applies advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
  • Applies advanced industry knowledge to discipline practices, including best practices, to support the business unit
  • Applies advanced knowledge of analytical procedures to reconcile and recognize patterns of data
  • Applies highly advanced knowledge of problem solving and preparation of complex reports for analysis
  • Applies highly advanced ability to leverage learned technical skills in support of team objectives
  • Applies highly advanced negotiation and/or arbitration skills
  • Applies highly advanced conflict management and problem resolution skills in managing internal and external customer relationships
  • Applies highly advanced problem solving skills to continuously improve business outcomes
  • Ability to assist leadership in achieving business unit objectives
  • Applies highly advanced knowledge of training facilitation and coaching skills
  • Provides highly advanced individual decision making within authority limits
  • Works within highly complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise
  • Has and maintains all appropriate licenses and registrations for the role per state requirements
  • Applies advanced skill in motivation, organization, training, coaching and facilitation of teamwork
  • Demonstrate an analytical mindset with critical thinking, problem solving, and ability to tell a story with data to influence decision making


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the "EEO is the Law" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Pension PlanVacation & Paid Time Off
401K PlanHealth Insurance
Dental InsuranceTuition Assistance

Allstate

Type

Company - Public

Size

Large

Revenue

Over $10B

Location

Multiple locations

Founded

1931

Job Filters

FILTER JOBS
Insurance Business OwnerAllstateChesapeake, VA
Do you want to own your own business and make a meaningful impact on your community? Owning your own Allstate agency is an amazing chance to create a successful business by providing protection to customers in your community. Our agents grow successful...Read more
Bilingual (Spanish-Speaking)Market Outside Sales Associate Salary: $48,000 - $52,000 Annually. This position requires full Spanish fluency. We're hiring Bilingual Sales Associates who are looking for a sales career without having to work in an office, the...Read more
If you are looking for a sales career without having to work in an office, the Allstate Outside Sales Associate is a position built for you. This is a remote sales position where you use your knowledge and skills to attract and generate new customers. As...Read more
If you are looking for a sales career without having to work in an office, the Allstate Outside Sales Associate is a position built for you. This is a remote sales position where you use your knowledge and skills to attract and generate new customers. As...Read more
If you are looking for a sales career without having to work in an office, the Allstate Outside Sales Associate is a position built for you. This is a remote sales position where you use your knowledge and skills to attract and generate new customers. As...Read more

Closed Job Filters

FILTER JOBS
Where good people build rewarding careers. Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement toRead more
Sales RepresentativeAllstateHanover, PA
Start your career in an Allstate agency to serve all customers including our growing customer base. Are you looking for a meaningful career in a local business that has national brand support thatRead more
Entry Level SalesAllstateMonroe, LA
Start your career in an Allstate agency to serve all customers including our growing customer base. Are you looking for a meaningful career in a local business that has national brand support thatRead more
Entry Level SalesAllstateHaughton, LA
Start your career in an Allstate agency to serve all customers including our growing customer base. Are you looking for a meaningful career in a local business that has national brand support thatRead more
Entry Level Sales RepresentativeAllstateNewburyport, MA
Start your career in an Allstate agency to serve all customers including our growing customer base. Are you looking for a meaningful career in a local business that has national brand support thatRead more
Similar jobs in the area
We are seeking a Senior Claims Adjuster to become a part of our organization You will investigate, analyze, and determine the extent of the organization's liability in various claims. Responsibilities: Correspond and interview with medical specialists...Read more
ADJUSTERS NEEDED NOW FOR ALL STORM RELATED SEASONS! Independent Insurance Claims Adjusters Needed Now! Each year NOOA makes predictions about how the weather will be for the year. Hurricane Season is one of the most important to the adjuster industry...Read more
Independent Insurance Claims Adjuster in Phillipsburg, New JerseyMileHigh Adjusters Houston IncPhillipsburg, NJ
ADJUSTERS NEEDED NOW FOR ALL STORM RELATED SEASONS!Independent Insurance Claims Adjusters Needed Now!Each year NOOA makes predictions about how the weather will be for the year. Hurricane Season is one of the most important to the adjuster industry. While...Read more
Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm...Read more
gig jobs
Lyft DriverLyftKnowlton, NJ
Earn up to $27 per hour driving with Lyft in New Jersey. New drivers can earn $2,500 in New Jersey after 170 rides in 30 days. Terms Apply What is Lyft? Lyft is a platform that connects drivers with individuals and organizations that need rides. Driving...Read more
Claims CoordinatorVNS HealthPhillipsburg, NJ
Overview Reviews and audits claims for billing, coding, services and other compliance or reimbursement issues. Assists with non-clinical aspects of the claims review process and benefit design/coding Works under general supervision. Responsibilities...Read more
gig jobs
Driver - Pick-up and DeliverShiptStroudsburg, PA
Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're at it - there's never been a better time to join Shipt...Read more
Overview Reviews and audits claims for billing, coding, services and other compliance or reimbursement issues. Assists with non-clinical aspects of the claims review process and benefit design/coding Works under general supervision. Responsibilities...Read more
​​​​​​We are seeking motivated, self-starters in your area, who want to succeed as an independent contractor under the corporate umbrella. Perfect PT position to make money on the...Read more
**Who Are We?**Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join...Read more
DISCOVER A SMARTER STARTUP. There are business opportunities and then there are Farmers® business opportunities. If you are an entrepreneurial-minded individual looking to build your business and invest in yourself, becoming a Farmers® agency owner is one...Read more
Lehigh Valley Oral Surgery and Implant Center is hiring immediately for an Insurance Coordinator to join their team!The qualified candidate should be someone who can multitask and has great attention to detail. An outgoing and infectious personality is a...Read more
Show more jobs
500+ more jobs

Similar jobs

We are looking for an Escrow Officer to join the team of a busy Title company in Plano. Must be professional, do well with "fast pace", and very accurate. The ideal candidate will be driven, entrepreneurial, passionate, polished and savvy. We are looking...Read more
b"Who Are We?\nTaking care of our customers, our communities and each other. That\xe2\x80\x99s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 16...Read more
***CURRENT LIFE INSURANCE LICENSE REQUIRED TO BE CONSIDERED*** Are you an individual with a strong desire to succeed in the business world and help families at the same time? We have a wide range of mortgage protection, life, and annuity products from a...Read more
***CURRENT LIFE INSURANCE LICENSE REQUIRED TO BE CONSIDERED*** Are you an individual with a strong desire to succeed in the business world and help families at the same time? We have a wide range of mortgage protection, life, and annuity products from a...Read more
Position Overview State Farm Insurance Agent located in Bangor, PA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Mike Tenaglia - State Farm Agent, you will build and develop customer relationships...Read more
A new job is a big decision. Don't work just anywhere. Be Selective. Our Business Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong financial performance for over 95 years. Focused on exceptional...Read more
Alacrity Solutions is seeking experienced property adjusters to join the Alacrity daily claims team! Skills & Qualifications: Minimum 2-3 years property experience Independent adjusting license in your home state, or a designated home state license if...Read more
Medical Stop Loss Underwriting Consultant (Remote)HM Insurance GroupEast Stroudsburg, PA
Company : HM Insurance Group Job Description : JOB SUMMARY This job participates on a multi-disciplinary team focused on highly visible, complex broker and/or TPA relationships that are organized into blocks. Some direct client interaction, but primary...Read more
Job Summary: The insurance coordinator is a proven business leader who will drive operational excellence across MAC’s network of payors. The position requires a deep understanding of the Pennsylvania based MCO’s, commercial Insurance and State funded...Read more
Meet the team!: Overview: WHO IS ONEGROUP?OneGroup is a team of more than 200 insurance and risk management professionals who are ONE company acting as ONE team, with ONE focus and ONE mission: To serve each client as our ONE client.OneGroup is one of the...Read more