Job Description

Public Affairs Rep I - SR

Date: Oct 31, 2022

Location: Little Rock, Arkansas, United States

Company: Entergy

Posting End Date:

Work Place Flexibility: Hybrid

*This position will be filled as a PA Rep I – SR depending on relevant experience.*

Job Summary/Purpose

Responsible for political issue resolution, use of customer accounting systems (i.e. CCS, ACS, BW) and other similar systems as appropriate to the job scope), and the communication plan of stakeholder interactions.

Job Duties/Responsibilities

Coordinate with and educate local community, non-profit leaders and federal political officials to gain support on issues affecting our customers and programs.
Collaborate with leadership to plan strategy for corporate and Op Co giving which supports our communities as well as our corporate giving goals.
Work with key partners in the state to increase the Volunteer Income Tax Assistance Program (VITA), a vital part of helping low-income working families. VITA volunteers provide free income tax assistance to taxpayers, and help them claim important tax credits such as the Earned Income Tax Credit.
Work with Washington DC staff and partner utilities to encourage congressional delegates and staff to advocate for LIHEAP program expansion and fair allocation of funds to our state.
Facilitate and conduct corporate community events, manage employee volunteers and volunteer projects, and conduct presentations internally and externally on program expertise state-wide and nationally.
Coordinate fundraising opportunities for utility assistance program as well as Entergy fundraisers with exceeded sponsorship dollars raised every year.
Develop and maintain relationships with political, business and key community constituents, complaint/issue resolution.
Resolve escalated customer issues from state representatives, senators, executive complaints, phone center and media.
Manage and track state specific Corporate Contributions budget
Manage Capital Area United Way campaign for all Entergy offices and networks in each Region
Support all PAC-activities
Entergy’s Public Affairs’ liaison between operations, engineering and customers to ensure the highest level of customer service.

Minimum Requirements

Minimum education required of the position

Typically requires a college or university degree in related field or the equivalent work experience

Minimum experience required of the position

8 years within the Public Affairs environment

Minimum knowledge, skills, and abilities required of the position

Incumbents must have working knowledge of public affairs policies, products, and processes so as to efficiently and effectively investigate and resolve public affairs/governmental issues. Requires a working knowledge of regulatory rules and regulations governing utility service in various jurisdictions. Must be skilled in negotiations and be able to maintain professional posture and composure when dealing with difficult situations or customers. Strong skillset with Entergy's Microsoft Office toolkit for the purpose of producing accurate and concise reports, analyses, and presentations suitable for use with executives, regulators, and key constituents outside of the Company. Skilled in managing multiple projects with the ability to adequately assess and assign priorities ensuring that commitments and schedules are met. Demonstrated willingness to take ownership of assignments and issues, working to closure while facilitating and coordinated resources needed for proper resolution. Strong written and verbal skills are necessary to ensure that the Company is represented in the most professional manner with each engagement.

#LI-DNP

Primary Location: Arkansas-Little Rock Arkansas : Little Rock || Arkansas : Alexander || Arkansas : Arkadelphia || Arkansas : Bald Knob || Arkansas : Batesville || Arkansas : Beebe || Arkansas : Benton || Arkansas : Berryville || Arkansas : Blytheville || Arkansas : Blythville || Arkansas : Brinkley || Arkansas : Cabot || Arkansas : Camden || Arkansas : Clarenden || Arkansas : Conway || Arkansas : Corning || Arkansas : Crossett || Arkansas : DERMONTT || Arkansas : Danville || Arkansas : Dardanelle || Arkansas : Des Arc || Arkansas : Dewitt || Arkansas : Dumas || Arkansas : Earle || Arkansas : El Dorado || Arkansas : Elaine || Arkansas : England || Arkansas : Eudora || Arkansas : Flippin || Arkansas : Fordyce || Arkansas : Forrest City || Arkansas : Glenwood || Arkansas : Gurdon || Arkansas : Hamburg || Arkansas : Hardy || Arkansas : Harrisburg || Arkansas : Harrison || Arkansas : Hazen || Arkansas : Heber Springs || Arkansas : Helena || Arkansas : Hot Springs || Arkansas : Hotsprings || Arkansas : Hoxie || Arkansas : Hughes || Arkansas : Jacksonville || Arkansas : Jones Mill || Arkansas : Junction City || Arkansas : Lake Village || Arkansas : Lonoke || Arkansas : Magnolia || Arkansas : Malvern || Arkansas : Mammoth Sprgs || Arkansas : Marianna || Arkansas : Marion || Arkansas : Marked Tree || Arkansas : Marshall || Arkansas : Maumelle || Arkansas : Mcgehee || Arkansas : Monette || Arkansas : Monticello || Arkansas : Morrilton || Arkansas : Mountain Home || Arkansas : Mountain View || Arkansas : Newark || Arkansas : Newport || Arkansas : No. Little Rock || Arkansas : Pine Bluff || Arkansas : Pocahontas || Arkansas : Rector || Arkansas : Redfield || Arkansas : Russellville || Arkansas : Searcy || Arkansas : Sheridan || Arkansas : Smackover || Arkansas : Stamps || Arkansas : Stephens || Arkansas : Strong || Arkansas : Stuttgart || Arkansas : Trumann || Arkansas : Warren || Arkansas : West Helena || Arkansas : Wilson || Arkansas : Wynne || Arkansas : Yellville

Job Function :Professional

FLSA Status :Professional

Relocation Option: No Relocation Offered

Union description/code :NON BARGAINING UNIT-NBU

Number of Openings :1

Req ID: 108778

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the full statement.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Job Segment: Customer Service Representative, Law, Engineer, Customer Service, Legal, Engineering

This job was posted on Thu Nov 03 2022 and expired on Sun Nov 13 2022.

Minimum $50K /yr

$79K /yr Average

Maximum $157K /yr

Tasks

Respond to requests for information from the media or designate an appropriate spokesperson or information source.

Write press releases or other media communications to promote clients.

Establish or maintain cooperative relationships with representatives of community, consumer, employee, or public interest groups.

Plan or direct development or communication of programs to maintain favorable public or stockholder perceptions of an organization's accomplishments, agenda, or environmental responsibility.

Study the objectives, promotional policies, or needs of organizations to develop public relations strategies that will influence public opinion or promote ideas, products, or services.

Coach client representatives in effective communication with the public or with employees.

Update and maintain content posted on the Web.

Confer with other managers to identify trends or key group interests or concerns or to provide advice on business decisions.

Prepare or edit organizational publications, such as employee newsletters or stockholders' reports, for internal or external audiences.

Coordinate public responses to environmental management incidents or conflicts.

Arrange public appearances, lectures, contests, or exhibits for clients to increase product or service awareness or to promote goodwill.

Develop plans or materials to communicate activities undertaken by organizations that are beneficial to the environment, public safety, or other important social issues.

Prepare or deliver speeches to further public relations objectives.

Confer with production or support personnel to produce or coordinate production of advertisements or promotions.

Consult with advertising agencies or staff to arrange promotional campaigns in all types of media for products, organizations, or individuals.

Plan or conduct market or public opinion research to test products or determine potential for product success, communicating results to client or management.

Develop marketing campaigns for environmental technologies or services.

Purchase advertising space or time as required to promote client's product or agenda.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Persuasion - Persuading others to change their minds or behavior.

Negotiation - Bringing others together and trying to reconcile differences.

Service Orientation - Actively looking for ways to help people.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Time Management - Managing one's own time and the time of others.

Knowledge

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.