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Quality Auditor job

EquifaxHilliard, OH
Equifax jobs

Company

Job Description

About the Job

In a Quality Auditor role at Equifax you will take ownership of auditing and utilize your investigative skills to examine, evaluate and settle on the appropriateness of information and processes within our unemployment claims team. Overseeing procedural preparation and reporting you will document the quality of results, supporting any development plans and corrective actions in the process. You will be a key contributor across the department, taking responsibility of information gathering on essential data and assessing the quality of the enterprise operations in human and system processes. This role requires a process improvement and high attention to detail mindset as you will be helping to support department efficiencies daily.

Responsibilities of the Quality Auditor include:

  • Perform quality reviews of data through desk audits and reviews of all applicable employees
  • You will establish, perform and track audit projects with SLA agreements in place.
  • Identify compliance defects through an excellent understanding of quality requirements
  • You will recommend modifications to existing standards, methods or procedures
  • Work with Senior Management to establish required metrics and report findings to management and senior leadership (verbal and written)
  • You will monitor processes, collect data, identify and report trends on both an individual and a global level
  • Log data and results of audits, always looking for process improvement opportunities
  • You will design and establish key performance indicators
  • Audit operational and support processes and perform time and motion studies, as needed
  • Analyze responsibilities of various roles and work to identify root causes of issues
  • Analyze, interpret and develop audit results on a global level to help define operational metrics and identify, implement initiatives
  • You will react quickly to find solutions when met with constraints and adapt easily to change in processes/schedules
  • Be a champion for creating, building, and adding value
  • Plan, prepare, and present audit analytics, as required
  • Effectively communicate and collaborate within the team and with other core teams across the organization, specifically as we develop the Quality Management System across GSD – particularly in the ETS, TCI, and WOTC lines of business
  • You will be expected to undertake minimal travel (
  • Equifax

    Type

    Company - Public

    Size

    10000+

    Revenue

    $2B to $5B

    Location

    Multiple locations

    Industry

    Customer Service
    Insurance
    Banking/Mortgage
    More...

    Founded

    1899

    CEO

    Rick Smith

    Job Filters

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    This position is responsible for acting as the first point of contact for Equifax Mortgage customers, answering inbound calls and emails to address customers' issues, questions, and concerns. ARead more
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