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Relationship Services Representative job

FirstCapital Bank of Texas jobs




Company Description

FirstCapital Bank of Texas is s a full-service credit union with headquarters located in Texas. Its mission is to enrich the lives of people to create a world of financial freedom. Its core values are care, trust, and dependability. It offers personal saving accounts, business saving accounts, personal checking, business checking, credit cards, car loans, home loans, personal loans, student loans, mobile banking, and financial services. It offers an encouraging and supportive work environment for employees. It is offering job opportunities for the universal banker, relationship manager, portfolio manager, lending assistant, and other positions.

Job Description

1. Orders checks, Print/Re-Print/Re-Pin debit/ATM cards. 2. Processes Wire Requests. 3. Issues Pre-Paid Cards. 4. Assists customers with the ITM process. 5. Receives cash and checks for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. 6. Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances. 7. Promotes and explains other bank services such as certificates of deposit, safe deposit boxes, and Cashiers Checks. 8. Receives payments and enters them into the computer. Generates customer receipts. 9. Assists other team members in waiting on customers, answering telephones, and performing other duties as necessary. 10. Helps with troubleshooting ITMs as well as cash recyclers and coin machine. At times may need to balance machines and/or perform surprise audits. 11. Completes special projects as requested. Qualifications: High School diploma or equivalent. Experience: At least 1 year of Customer Service Experience. One year of work experience with cash handling, preferred. Ability to communicate with customers by speaking clearly. Should be a creative problem solver. Ability to navigate different computer applications. Ability to demonstrate reliable attendance and able to work independently. Experience in handling stressful situations and a fast-paced environment.
Estimated annual salary


  • Sell tickets and collect fees from customers.
  • Sell and serve refreshments to customers.
  • Record details of attendance, sales, receipts, reservations, or repair activities.
  • Provide information about facilities, entertainment options, and rules and regulations.


  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
  • Service OrientationActively looking for ways to help people.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

FirstCapital Bank of Texas


Company - Public




$25M to $50M


Multiple locations


Commercial Banking Companies



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