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Reliability System Engineer job

Sallie MaeIndianapolis, IN
Sallie Mae jobs

Company

Salary

Benefits

Company Description

Sallie Mae is a company created with great purpose. We provide loans. But what separates us from any other financial institution is that we have a why. We have a purpose. We make the dream of higher education a reality. We do it by being a resource for families who want to save, plan, and pay for college. Our vision, to be a trusted financial partner, inspires us to explore new ways to serve our customers every day. No matter what position you hold at Sallie Mae, you'll have a role in moving us toward that vision.

Over the last 40 years, Sallie Mae has helped more than 34 million Americans pay for college. The same passion we have for helping customers is applied to helping our employees achieve professional and personal growth. With a wide range of opportunities available, we invite you to join our growing team and help students make their dreams of higher education a reality.

Job Description

**Reliability System Engineer**



Indianapolis, IN



**Who we are:**



Sallie Mae is proud to help Americans aspiring to create the life they want-whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills-you're in the right place.



Sallie Mae is seeking top tier individuals who thrive in collaborative agile teams leveraging the latest technologies (Amazon AWS, Clojure/Clojurescript, Reagent/React, AWS Lambda, S3 Buckets, Beanstalk, PaaS, Azure Functions, C#, Python, Java, Go, Swift, Kotlin, .NET Core, NoSQL DB's). Sallie Mae is committed to delivering best-in-class solutions to our customers and is looking for developers who share the desire to deliver only the best code and solutions and who want to continue to sharpen their skills by joining a company that greatly values constant learning, pair-programming, training and career development.



**What You'll Contribute:**



Site Reliability is an engineering discipline that combines software and

systems engineering to build and run large-scale, massively distributed,

fault-tolerant systems. RE ensures that services-both our internally

critical and our externally-visible systems-have reliability and uptime

appropriate to users' needs and a fast rate of improvement while keeping an

ever-watchful eye on capacity and performance. RE is also a mindset and a

set of engineering approaches to running better production systems-we build

our own creative engineering solutions to operations problems.



Much of our software development will focus on optimizing existing systems,

building infrastructure and eliminating work through automation. As SREs

are responsible for the big picture of how our systems relate to each

other, we will use a breadth of tools and approaches to solve a broad

spectrum of problems. Practices such as limiting time spent on operational

work, blameless retrospectives and proactive identification of potential

outages factor into iterative improvement that is key to both product

quality and interesting and dynamic day-to-day work. Our ideal candidate is

a collected and organized problem solver with an Interest in designing,

analyzing and troubleshooting large-scale distributed systems.



**What You'll Do:**



+ Respond to production bottlenecks, investigate their causes, and engineerlasting solutions

+ Engage in and improve the whole life-cycle of services-from inception anddesign, through to deployment, operation and refinement

+ Support services before they go live through activities such as systemdesign consulting, developing software platforms and frameworks, capacityplanning, and launch reviews

+ Maintain services once they are live by measuring and monitoringavailability, latency and overall system health

+ Scale systems sustainably through mechanisms like automation and evolvesystems by pushing for changes that improve reliability and velocity

+ Make strategic maintenance and reliability program improvements

+ Practice sustainable incident response and blameless postmortems

+ Analyze downtime and lost production data to identify and implementsolutions for chronic issues

+ Identify and implement predictive and preventive maintenance tools aswell as performance metrics to increase asset reliability

+ Develop site monitoring and alerting

+ Report performance of operations

+ Communicate with Users, Computing, and Development teams in the event ofan incident

+ Troubleshoot complex issues quickly and effectively

+ Facilitate root cause investigations

+ Recognize automation opportunities

+ Develop tools to enable prevention, detection, and mitigation

+ Ensure software has good logging and diagnostics

+ Create and maintain operational runbooks

+ Help triage escalated support tickets

+ Work on feature requests, defects and other development tasks

+ Contribute to overall product roadmap

+ Continually improve your craft as a software performance engineer bylearning and leveraging the latest design patterns, principles andtechnology with performance testing

+ Research and implement solutions inrelated technologies to stay ahead of the technology curve



**What You Bring:**



+ 5 - 7 years of programming experience in operating cloud environments orhighly related experience

+ Prior experience with AWS or Azure cloud infrastructure automation andDevOps workflows

+ Ability to debug and optimize code, and to automate routine tasks withfocus on self-healing resilient systems

+ Demonstrates problem solving skills through engineering solutions andopen source tools

+ Self-starter, organized and able to work independently

+ Experience with one or more scripting languages for automating commontasks

+ Experience with Agile delivery methodology

+ Strong interpersonal and relationship skills

+ Good team player, but able to work effectively independently

+ Service an interrupt-driven system

+ Experience in one or more of the following: C, C++, Java, Python, Go,Perl or Ruby



**Extra Credit:**



+ Experience with Python and web programming frameworks (eg. Django, Flask,ORM)

+ Experience with DevOps or related fields (eg. Docker, Kubernetes, Fabric,New Relic)

+ Experience with Javascript and well established MV* frameworks (eg.React, Backbone, etc)

+ Ability to use a wide variety of open source technologies and cloudservices

+ Programming experience multiple scripting and programming languages andsupporting technologies such as Reagent/React, Clojure/Clojurescript, AWSLambda, Java, Python, R, Ruby, Go, bash, Swift, Beanstalk, VSTS

+ Experience designing/developing robust API's for mission critical, highvolume systems. (RESTful, GraphQL)

+ Experience working in financial services industry, compliance regulatedenvironment

+ Proven ability to learn new technologies quickly



**What You'll Get at Sallie Mae:**



+ **Comprehensive Compensation** and Healthcare Benefits (Medical, Dental, Vision plans)

+ **Financial Well-being** : 401(k) company match, employee stock purchase plan, and basic life insurance and short-term disability are provided to employees at no cost

+ **Work/Life Balance** : Paid time off, time off to volunteer, and tuition reimbursement. In addition, after 6 months of employment, primary caregivers receive 12 weeks of 100% fully paid time off and secondary caregivers are eligible for 4 weeks of 100% fully paid time off, for birth or adoption

+ **Wellness** : Fitness centers/gym subsidies, free Fitbits with step challenges, and wellness education



**REQ ID:** 209

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click here. EEO is the Law Supplement. Click here to view the U.S. Pay Transparency Policy.
Estimated annual salary
$77,775
average
Minimum
$60,510
Maximum
$96,262
Tuition AssistanceHealth InsuranceDental Insurance
Life InsuranceVacation & Paid Time Off401K Plan
Disability InsuranceVision InsuranceEmployee Stock Purchase Plan

Sallie Mae

Type

Company - Public

Size

1001-5000

Revenue

$1B to 2B

Location

Multiple locations

Industry

Insurance
Banking/Mortgage
Accounting/Finance
More...

Founded

1972

CEO

Raymond J Quinlan

Job Filters

Manager, Internal AuditSallieMaeNewark, DE
Manager, Internal AuditNewark - Continental, DEWho we are:Sallie Mae is proud to help Americans aspiring to create the life they want—whether that means helping them make college happen, or something more. Our colleagues across departments and across the...Read more
GM, Strategic PartnershipsSallieMaeNewark, DE
GM, Strategic PartnershipsNewark - Continental, DEWho we are:Sallie Mae is proud to help Americans aspiring to create the life they want—whether that means helping them make college happen, or something more. Our colleagues across departments and across...Read more
Business Analyst, SeniorSallie MaeNewark, New Jersey
Sallie Mae is proud to help Americans aspiring to create the life they want—whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first...Read more
Director, Web AnalyticsSallie MaeNewark, New Jersey
Sallie Mae is proud to help Americans aspiring to create the life they want—whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first...Read more
Senior Manager, Credit Card Product Manager Senior Manager, Credit Card Product Manager Who we are: Sallie Mae is proud to help Americans aspiring to create the life they want—whether that means helping them make college happen, or something more. Our...Read more

Closed Job Filters

Compensation AnalystSallie MaeNewark, DE
Compensation Analyst Newark - Continental, DE Who we are: Sallie Mae is proud to help Americans aspiring to create the life they want—whether that means helping them make college happen, or somethingRead more
Facility CoordinatorSallie MaeBear, DE
Facility Coordinator New Castle - Christiana, DE Who we are: Sallie Mae is proud to help Americans aspiring to create the life they wantwhether that means helping them make college happen, orRead more
Credit Card Project ManagerSallie MaeNewark, DE
" Return to Search Results Title Credit Card Project Manager Req ID S01749 Description Sallie Mae is proud to help Americans aspiring to create the life they want--whether that means helping them makeRead more
ManagerSallie MaeNewark, DE
**Customer Experience Project Manager** **Req ID** R01944 **Description** **Sallie Mae** is proud to help Americans aspiring to create the life they want\-\-whether that means helping them makeRead more
Senior Database AdministratorSallie MaeIndianapolis, IN
Sallie Mae is proud to help Americans aspiring to create the life they want—whether that means helping them make college happen, or something more. Our colleagues across departments and across theRead more
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