Remote : Windows administrator with help desk Experience job

Remote : Windows administrator with help desk Experience
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San Mateo, CA
jobs at
Techbytes Solutions Inc
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Job Description

Remote Windows administrator with help desk Experience Location Foster City, CA Anticipated Duration Long Term Job Description Assists with lab computer Windows upgrade planning Assists with lab computer Windows patching Assists with lab computer asset management Troubleshoots Windows and networking issues for resolution Escalates to or consults with senior staff when the solution is unclear to determine a solution. Identifies critical issues and engages the team for facilitation and resolution. Reports problems with procedures and suggests improvements. Document work instructions, SOPs, and related materials Requirements 6 years of Windows troubleshooting help desk experience required. Win 7 and Win 10 experience a must and Win Servers (Preferred) Experience with Microsoft SCCMGhost Imaging SCCM Image DeploymentMDTPatchingSoftware CenterGhost ImagingTask Sequence Active Directory experience with OUGPODomain work including JoinDNSDHCPAD Groups Has documentation experience, writing work instructions, SOPs, etc. Outstanding interpersonal and soft skills. Ability to deal with all situations with exceptional customer service. Excellent problem diagnosis and problem-solving skills. Ability to analyze customer problems by type and severity for problem determination and resolution. Experience supporting and troubleshooting network connectivity and Windows OS issues, Patches installation, KBs, SCCM Agent, BackupsEvent Logs Strong verbal and written communication skills. Previous experience using a callincident tracking system. ServiceNow experience is preferred. Well-rounded experience in all other help desk tasks Previous pharmaceuticalbiotechnology or other Life Sciences experience is a plus Experience working in a GxP environment is highly preferred (GxPGMP)


  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Modify and customize commercial programs for internal needs.
  • Inspect equipment and read order sheets to prepare for delivery to users.
  • Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
  • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
  • Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.


  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.


  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Techbytes Solutions Inc




$1M to $5M


39 Taylor Dr Unit 1003Reading, MA, 1867


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