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Reservations Agent - Full-time job

HyattWailea, HI
Hyatt jobs




Company Description

Chicago-based Hyatt is a multinational hospitality firm that manages and franchises luxury hotels, resorts, and vacation properties in 56 countries with 18 brands in its portfolio. Hyatt embraces all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. The company’s culture empowers every individual to be his or her best, and such authentic connection inspires the way they care for one other and the guests. As a full-time team member, you might have access to a benefits package including medical, dental, and vision coverage, 401(k), short and long-term disability income, vacation PTO & holiday/sick PTO, term life and AD&D Insurance, and more.

Job Description


At Destination Residences Hawaii we seek to unite our associates and leader/managers around a common set of vision, mission, and values. This is the reason why the Vision, Mission and Values are an essential part of every leader/managers and associates Job Description.

VISION: Destination Residences Hawaii is recognized as the outstanding choice in managing premium vacation homes, resort condominiums and hotels; defined by people with genuine purpose, pride and sense of place.

MISSION: We foster excellence in performance and provide significant benefits for our owners, guests and team members as an Ohana with core Hawaiian values, dedicated to sharing Aloha, Hookipa and the authentic experiences of our island home.


Pono do the right thing for all involved

Kuleana ones personal sense of responsibility

Kkou we are in this together and rely on each other

Po`okela be the best, be supreme, be a champion

`Imi loa search and seek a better way

Mlama care for yourself and others

The Reservations Sales Agent serves as an ambassador of Destination Residences Hawaii; Responsibilities and duties includes but not limited to answering high volume of phone calls, faxes, and emails in busy office, produce booking reports in timely manner, and process credit card payments on a daily basis.

This position will report to our Lahaina office for approximately 6 months until our entire Reservations Team relocates to Kihei.


  • High school diploma or equivalency certificate

  • Ability to interact with owners, guests, travel agents, and wholesalers on a daily basis with courtesy and ability to perform tasks to the best of your ability

  • Must be able to operate office equipment including but not limited to: telephone, adding machine, computer (PC), fax, copier, printers

  • Must be able to operate Microsoft Office software (word, outlook, excel), conduct research, and the ability to learn new software quickly

  • Excellent organization, time management and multi-tasking skills

  • Excellent listening and interpersonal skills required

  • Flexible schedule including weekends and holidays

  • Previous experience in reservations or sales a plus

Primary Location: US-HI-Wailea

Organization: Destination Residences Wailea

Pay Basis: Hourly

Job Level: Full-time

Job: Administrative

Req ID: WAI001286

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.


  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Trace lost, delayed, or misdirected baggage for customers.
  • Check baggage and cargo and direct passengers to designated locations for loading.
  • Provide boarding or disembarking assistance to passengers needing special assistance.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • PsychologyKnowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • GeographyKnowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Vacation & Paid Time Off



Company - Public




$1M to $5M


Multiple locations






Mark S. Hoplamazian

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