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Reservations Agent job

Highgate HotelsClewiston, FL
Highgate Hotels jobs

Company

Skills

Company Description

Highgate Hotels is a hospitality investment and management company. Headquartered in Irving, TX, the company is present in U.S. gateway markets (New York, Boston, Miami, San Francisco, and more) as well as in key European markets. Highgate Hotels offers guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. As an employer, Highgate Hotels fosters an inspiring and inclusive culture with opportunities for career growth, inspiring leadership, and career switch possibilities. If you are passionate about hospitality, the company invites you to consider its open opportunities for your next career move. Your work will be rewarded with a competitive benefits package.

Job Description

Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location The Gates is a new lifestyle hotel in Key West offering an intimate setting that invites guests to celebrate the island's colorful history and creative spirit. Mixing contemporary design and retro Floridian flair, The Gates Hotel features guestrooms with modern amenities that uniquely combine upscale sophistication and polished service with the island's casual laidback vibe. Employment StatusFull-Time Overview The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Highgate Hotel standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting. Responsibilities Answer all incoming calls promptly, in an attentive, courteous and efficient manner. Answer guest inquiries about hotel services, facilities and hours of operation. Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible. Enter reservations into the computer according to standard operating procedures. Communicate and work closely with the Sales Department concerning group bookings. Maintain availability calendar and communicate all relevant information to the operations staff. Maintain accurate files and reports. Handle all special reservations, to include V.I.P. reservations, packages and discounts. Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements. Attend and give input on trends and opportunities to maximize revenue. Complete forecasts as required by management. Monitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations. Post no-show revenue daily, if required at property. Process travel agent checks, if required at property. Be able to perform all duties of Guest Services Agent and assist at front desk as needed. Communicate availability to wholesalers. Call for occupancy at area hotels. File reservations and group contracts. Review Reservations logbook and Guest Request log on a daily basis. Send confirmations. Process advance deposit/balance sheet. Process brochure requests. Forecast packages according to hotel standards. Research travel agent commissions. Qualifications High School diploma or equivalent required. Experience in a hotel or a related field preferred. College course work in related field helpful. SDL2017

TASKS

  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Trace lost, delayed, or misdirected baggage for customers.
  • Check baggage and cargo and direct passengers to designated locations for loading.
  • Provide boarding or disembarking assistance to passengers needing special assistance.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • PsychologyKnowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • GeographyKnowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

Highgate Hotels

Type

Company - Private

Size

Large

Revenue

$25M to $50M

Location

Multiple locations

Industry

Franchise Hotels

Founded

1988

CEO

Steve Barick

Job Filters

Room AttendantHighgate Hotels, LPPhoenix, AZ
EMPLOYMENT STATUS Full-Time OVERVIEW The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. RESPONSIBILITIES * Thoroughly clean guestrooms according to...Read more
Director of EngineeringHighgate Hotels, LPTucson, AZ
EMPLOYMENT STATUS Full-Time OVERVIEW The Director of Engineering is responsible for all administrative, financial and operating aspects of the hotel as they directly relate to the engineering division. He/she is responsible for the safe and profitable...Read more
Front Desk AgentHighgate Hotels, LPPhoenix, AZ
EMPLOYMENT STATUS Full-Time OVERVIEW The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy...Read more
HVAC Maintenance EngineerHighgate Hotels, LPPhoenix, AZ
EMPLOYMENT STATUS Full-Time OVERVIEW The Engineer, Level 1, is responsible for ensuring that the property is maintained in the best possible condition at all times with the least amount of inconvenience to customers and employees. RESPONSIBILITIES * Make...Read more
PM Hotel Maintenance EngineerHighgate Hotels, LPPhoenix, AZ
EMPLOYMENT STATUS Full-Time OVERVIEW The PM Maintenance Engineer is responsible for ensuring that the property is maintained in the best possible condition at all times with the least amount of inconvenience to customers and employees. RESPONSIBILITIES...Read more

Closed Job Filters

Night AuditorHighgate HotelsLong Beach, CA
Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gatewayRead more
Kitchen ManagerHighgate HotelsNew York, NY
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including NewRead more
Revenue InternHighgate HotelsNew York, NY
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including NewRead more
General ManagerHighgate HotelsAtlanta, GA
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including NewRead more
Executive Meeting ManagerHighgate HotelsNew York, NY
Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gatewayRead more
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