As Resident Assistants, we are responsible for supervising and overseeing all activities in the residential houses of our organizations. We ensure the cleaning, maintenance, the safety of residential facilities as well as enforcing residential rules and regulations as required by our organizations. We assist management in decisions regarding the procurement of residential tools and equipment, address problems related to housing needs, and hiring new personnel for efficient service delivery. We draft programs and keep accurate residential records and receive, capture complaints from residents and report to the management. We also facilitate efficient communication between our clients, security officers within and between other organizations.
Core tasks:
- creating a comfortable, safe, and supportive atmosphere for residents
- receiving complaints and communicating to the administration for urgent action
- supervising subordinate staffs in residential houses
- overseeing matters regarding the security of residential homes
- maintaining residential facilities