Expired job

Just missed a job?

Sign up and never miss an opportunity again!

Retail Customer Service Associate job

FedExSt Paul, MN
FedEx jobs

Company

Salary

Skills

Company Description

FedEx Freight is a subsidiary of the delivery giant FedEx. It provides less-than-truckload (LTL) transportation services throughout the US, Canada, and international points. Unlike traditional LTL carriers, it operates an integrated, nationwide pickup and delivery network for priority and economy, in all lengths of haul, through some 470 terminals. FedEx Freight handles 90,000-plus shipments a day via a fleet of about 75,000 pieces of equipment, including 20,000 tractors. Open positions include City Driver, Shop Technician, and Part Time Dock. The company is passionate about helping people acquire skills and education that allow them to access opportunity.

Job Description

Job Description Job Number: 1955995BR
Employment Type: Regular Full-Time
Job Category: Retail
Shift: Any
Region: 038 : Northwest
Address Line 1: 3M Center Bldg 222-1G20
City: St Paul
State: Minnesota
Zip Code: 55144
Career Preview To learn more about working at our FedEx Office Stores, follow the link below for an inside look at a career with us.

FedEx Office Career Preview
Position Summary At FedEx Office, team members with a passion for delivering the best customer service, who are confident and knowledgeable, make all the difference. Apply today to bring your friendly face and positive attitude to support our customers in a retail location. You can make a positive impact in the lives of our customers each and every day!

The Good Stuff
  • Variety! Connect with our valued and diverse customers to provide custom solutions.
  • Get creative! Collaborate with customers to build top notch and complex projects.
  • Never a dull moment! Fast-paced and exciting environment.
  • Professionalism! Refine your skills and add value to your talents.
  • Opportunities! At FedEx Office it is not just a stable job, but the opportunity to build a career.
  • Comprehensive and competitive benefits.

About FedEx Office
At FedEx Office, we help transform ideas from digital to physical by enabling customers to print and ship what, when and where they want, with the peace of mind expected of FedEx. FedEx Office is an equal opportunity employer. FedEx Office will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance.

General Duties and Responsibilities (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People
  • Follows instructions of supervisors and assists other team members in performing store functions
  • Assists in the training of store team members

Service
  • Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
  • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
  • Ensures all customer problems are resolved quickly and to the satisfaction of the customer
  • Takes complex customer orders using order systems and provides accurate pricing information
  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
  • Maintains a safe, clean and orderly retail Store

Profit
  • Ensures confidentiality of customer data and careful handling of documents, media, and packages
  • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
  • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
  • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
  • Takes preemptive action to prevent errors and waste
  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

Self Management
  • Performs multiple tasks at the same time
  • Looks for opportunities to improve knowledge and skills within the retail Store
  • Able to operate with minimal supervision
  • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
  • All other duties as needed or required

Minimum Qualifications and Requirements
  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions ESSENTIAL FUNCTIONS:
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM) (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
  • Applies Quality concepts presented at training during daily activities
  • Supports FedEx Office Quality initiatives

EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. FedEx Office encourages all qualified applicants, including those with criminal histories, to apply for any open position.

America's military veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@fedex.com.
Estimated annual salary
$32,993
average
Minimum
$28,147
Maximum
$37,735

TASKS

  • Greet customers and ascertain what each customer wants or needs.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases, and receive and process cash or credit payment.
  • Prepare merchandise for purchase or rental.

SKILLS

  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

FedEx

Type

Company - Public

Size

Large

Revenue

Over $10B

Location

Multiple locations

Industry

Private Air Letter Delivery

Founded

1973

CEO

Fred Smith

Job Filters

Packaging ProfessionalFedExOlalla, WA
Auto req ID: 242514BR Job Summary FedEx Ground is an essential business that needs people to help us support the economy, handling life-saving medications and other items that keep our communities as prepared as possible during these uncertain times. FedEx...Read more
Warehouse AssistantFedExAuburn, WA
Auto req ID: 242514BR Job Summary FedEx Ground is an essential business that needs people to help us support the economy, handling life-saving medications and other items that keep our communities as prepared as possible during these uncertain times. FedEx...Read more
Package SorterFedExPuyallup, WA
Auto req ID: 242514BR Job Summary FedEx Ground is an essential business that needs people to help us support the economy, handling life-saving medications and other items that keep our communities as prepared as possible during these uncertain times. FedEx...Read more
PackagerFedExBonney Lake, WA
Auto req ID: 242514BR Job Summary FedEx Ground is an essential business that needs people to help us support the economy, handling life-saving medications and other items that keep our communities as prepared as possible during these uncertain times. FedEx...Read more
Warehouse WorkerFedExSteilacoom, WA
Auto req ID: 242514BR Job Summary FedEx Ground is an essential business that needs people to help us support the economy, handling life-saving medications and other items that keep our communities as prepared as possible during these uncertain times. FedEx...Read more

Closed Job Filters

Job Number: 1954153BR Employment Type: Regular Full-Time Job Category: Retail Shift: Any Region: 039 : Southern California Address Line 1: 24949 Pico Canyon Rd City: Stevenson Ranch State: CaliforniaRead more
Customer Service AssociateFedExWashington, UT
FedEx - JobID: 1959390BR [Retail Associate / Cashier / Team Member] At FedEx Office, team members with a passion for delivering the best customer service, who are confident and knowledgeable, make allRead more
Customer Service AssociateFedExSanta Monica, CA
FedEx - JobID: 1956260BR [Retail Associate / Cashier / Team Member] At FedEx Office, team members with a passion for delivering the best customer service, who are confident and knowledgeable, make allRead more
Job Title: Sr Global Vehicle Technician/DOT (Mechanic) Job Requisition Number: RC222108 Category: Operations Job Family: FXE-US: Vehicle Maintenance Time Type: Full Time Compensation: $0 Locations:Read more
Job Number: 1957411BR Employment Type: Regular Part-Time Job Category: Retail Shift: Any Region: 045 : Mid-Atlantic Address Line 1: 801 Volvo Pkwy Address Line 2: Ste 200 City: Chesapeake State:Read more
Similar jobs in the area
Retail Customer Service AssociateFedEx Cross BorderMinnetonka, MN
Job Number: 1961266BREmployment Type: Regular Full-TimeJob Category: RetailShift: AnyRegion: 038 : NorthwestAddress Line 1: 13601 Ridgedale DrCity: MinnetonkaState: MinnesotaZip Code: 55305Career PreviewTo learn more about working at our FedEx Office...Read more
Sales Associate (PT)TuesdayMorning.com HarMar MallPlymouth, MN
ACTIVELY HIRING COVID-19 Tuesday Morning is taking the lead in off-price retail offering upscale decorative home accessories, housewares, seasonal goods, and famous-maker gifts. Our mission is simple; offer fresh and exciting merchandise at unbelievable...Read more
At The Fikes Companies, our Mission is to build a highly successful company which our employees are proud of, our customer value, and the communities we serve can count on.CEFCO Convenience Stores are looking for friendly Customer Service Representatives...Read more
FLSA: Non-Exempt / Hourly Department: Operations Company: Staples Enterprises, Inc. Job Description: This position reports to and receives direction from the Store Manager and Assistant Manager. Primary duties include ensuring proper and efficient store...Read more
flexjobs
Deliver Food with Uber EatsUber EatsSt Paul, MN
Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends—it's up to you. Earn Good Money. You’ll earn by bringing people the food they love from local restaurants. Choose...Read more
Sales Associate PTSIX AccessoriesBloomington, MN
ACE Cash Express is currently looking for energetic, personable, and sales-oriented individuals to join our team! Use your sales skills to earn more with ACE! Hourly pay plus bonus incentives allow YOU to maximize your earning potential! WHY ACE? You build...Read more
Job Number: 1961266BR Employment Type: Regular Full-Time Job Category: Retail Shift: Any Region: 038 : Northwest Address Line 1: 13601 Ridgedale Dr City: Minnetonka State: Minnesota Zip Code: 55305 Career Preview To learn more about working at our FedEx...Read more
Job Number: 1961266BREmployment Type: Regular Full-TimeJob Category: RetailShift: AnyRegion: 038 : NorthwestAddress Line 1: 13601 Ridgedale DrCity: MinnetonkaState: MinnesotaZip Code: 55305Career PreviewTo learn more about working at our FedEx Office...Read more
ABOUT THE ROLE As a Retail Sales Associate, you will provide an exceptional customer service experience while driving sales. By using selling skills, you will build relationships with customers and advise them on Total Wine & More’s product portfolio based...Read more
Retail Sales & Service Associatetotal wine eamp; moreMinnetonka, MN
ABOUT THE ROLE As a Retail Sales Associate, you will provide an exceptional customer service experience while driving sales. By using selling skills, you will build relationships with customers and advise them on Total Wine & More-s product portfolio based...Read more
POSITION PURPOSE The Sales Associate (SA) is responsible for interacting with customers and employees to create a positive store environment. The SA maximizes sales by ensuring a neat, clean, and organized store. Responsible for the execution of...Read more
Show more jobs
500+ more jobs

Similar jobs

DescriptionSupports delivering sales plan through selling effectiveness.Selling Effectiveness:* Consistently execute to the selling model* Meet selling goals/expectations during scheduled shifts* Build highly satisfied and loyal customer base through...Read more
Description Supports delivering sales plan through selling effectiveness. Selling Effectiveness: Consistently execute to the selling model Meet selling goals/expectations during scheduled shifts Build highly satisfied and loyal customer base through...Read more
Overview Sleep Number is hiring top talent to join our passionate team of customer and product advocates. Our Customer Service team conveys passion for our product and customers and represents our brand with the highest integrity. As a Customer Service...Read more
**Job Description:** + Models and delivers a distinctive and delightful customer experience. + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. **Customer Experience** + Engages...Read more
**Job Description:** + Models and delivers a distinctive and delightful customer experience. + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. **Customer Experience** + Engages...Read more
**427480BR** **Title:** Customer Service Associate - Temporary **Job Description:** + Models and delivers a distinctive and delightful customer experience. + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and...Read more
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience. Engages customers and patients by...Read more
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience. Engages customers and patients by...Read more
OverviewAs a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence. Our associates get to share in our customers' milestone...Read more
Supports delivering sales plan through selling effectiveness. Selling Effectiveness: Consistently execute to the selling model Meet selling goals/expectations during scheduled shifts Build highly satisfied and loyal customer base through engagement, Sales...Read more