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Retail Sales / Customer Service Rep (No Nights or Sundays) job

FergusonAnn Arbor, MI
Ferguson jobs

Company

Salary

Skills

Benefits

Company Description

Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 64 years, we’ve grown from a local distributor to a $15 billion dollar company with more than 1,400 locations and over 24,000 associates nationwide. We pride ourselves on delivering world-class service and our customers know that "Nobody expects more from us than we do" is more than just a tagline to Ferguson associates. It's a cultural belief that is demonstrated every day through exceptional customer service, product selection and industry knowledge.

Job Description

Job Description:

If a career with an organization that rewards performance and provides a stable and supportive environment for its associates sounds good to you, Ferguson may just be the place for you. Our people are our biggest asset and share a common passion for customer service, which has helped shape us into the industry leader we are today.

Ferguson is currently seeking the right individual to fill an immediate need for a Retail Sales / Customer Service Rep in our Ann Arbor Bath, Kitchen & Lighting Showroom.

This is a Non-Commission position and will have a standard schedule including 4 weekdays and every Saturday (No evenings or Sundays)

Responsibilities

  • Assist customers on the showroom floor with finished plumbing, lighting & appliance selections

  • Educate customers on the selection process to create the kitchen and/or bath of their dreams

  • Build lasting relationships with customers by attentively following up on inquires and purchases

  • Support sales and management efforts of other Ferguson associates with a positive attitude and team focus

  • Sell the Ferguson Showroom Value (The best people, products, and service)

Qualifications

  • High school degree required

  • 2 years of retail sales experience strongly encouraged

  • Local candidates given preference

  • Ability to develop business relationships with customers and coworkers

  • Passion about home trends and/or design building/remodeling

  • Excellent communication and interpersonal skills

Benefits

As a large, successful company who prides itself on its stability, Ferguson can offer a competitive benefits package which includes the following: medical (two plans to choose from), dental, vision, disability, retirement savings with company match, paid leave (holidays, vacation, sick, personal, and floating holidays), recognition programs, community involvement opportunities, and much more!

#cb

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson is a top-rated national wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes far beyond the plumbing industry. We're a diverse distributor with business in multiple industries including waterworks, fire and fabrication, HVAC/R and more. Our customer-first approach has contributed to our growth from a local distributor to a national company with nearly $17-billion in annual sales. With more than 27,000 associates at over 1,400 locations, we take pride in providing world-class products and services to our customers.

Estimated annual salary
$32,485
average
Minimum
$20,703
Maximum
$38,462

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Retirement PlanSick DaysDental Insurance
Vision InsuranceVacation & Paid Time Off
Disability InsuranceHealth Insurance

Ferguson

Type

Subsidiary

Size

Large

Revenue

Over $10B

Industry

Wholesale Plumbing Fixtures and Supplies

Founded

1953

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